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Home > Cell Phone Forums > Manufacturers Talk > Motorola Talk > V3i - Outbox messages locked and cannot be deleted

V3i - Outbox messages locked and cannot be deleted

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lcoleman
Antenna Booster Novice
Posts: 4
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Wed Jul 26, 2006 10:08 am 
I'm new to this site and am a bit of a dope when it comes to technology, so forgive me if I'm asking a really silly question.

I tried to cleanup my outbox on my phone and it says "Cannot delete locked messages". In addition, it no longer tells me who those messages were sent to, it just says "none". I can't open the messages either - it says "operation failed".

Any ideas?
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mexchica124
Antenna Booster Novice
Posts: 2

Phone Model:
Motorola
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Wed Jul 26, 2006 10:16 am 
Messages that are locked are ones that you chose to hold onto, if you select the actual message and go to the menu it will give you an option to unlock, As to how they are showing on the phone, go into your inbox and hit menu and it should have a setup option that will change how you view the inbox
lcoleman
Antenna Booster Novice
Posts: 4
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Wed Jul 26, 2006 10:18 am 
These are messages in my outbox though...
lcoleman
Antenna Booster Novice
Posts: 4
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Fri Jul 28, 2006 6:55 am 
Does anyone have any ideas on this?

mikekay10
Moderator
Posts: 2959

Service Provider:
Vodafone
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Fri Jul 28, 2006 12:54 pm 
Can you delete them with MPT or P2k tools?

Are the messages saved to sim? In that case could you have had the sim in another device which has locked them?
lcoleman
Antenna Booster Novice
Posts: 4
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Sat Jul 29, 2006 7:07 am 
I tried all of that - nothing worked. They weren't showing up on phone tools.

In the end I took drastic action and did a master clear - that did the trick.

veilfore89
Handle It
Posts: 1396

Phone Model:
Motorola Q9h(GSM), V551(GSM), T720i(GSM), T720g(GSM)(DEAD
), T730(CDMA), Samsung x427m(GSM), Siemens A56i(GSM), E-815(CDMA)

Service Provider:
AT&T Wireless
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Sun Jul 30, 2006 12:39 am 
Cheap trick to delete messages on a SIM, remove the SIM from the phone and insert another, boot the phone, then bring it down and re-install your SIM. Usually when switching SIMS phone to phone it clears the messages. Instead of having to do a master reset or a master clear at least.
supertrampcc
Antenna Booster Novice
Posts: 1
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Mon Aug 07, 2006 8:29 am 
Hi, I'm having the same problem with my outbox as you were having. However, I have no idea what a "master clean" is or how to activate that.

When I try to delete messages in the outbox, especially old sent out pics, it either says "sending in progress. delete anyway?" (but the yes doesn't do anything) or it says "cannot delete a locked message". I didn't lock any of these messages.

Please Help!

veilfore89
Handle It
Posts: 1396

Phone Model:
Motorola Q9h(GSM), V551(GSM), T720i(GSM), T720g(GSM)(DEAD
), T730(CDMA), Samsung x427m(GSM), Siemens A56i(GSM), E-815(CDMA)

Service Provider:
AT&T Wireless
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Tue Aug 08, 2006 1:04 am 
This setting can be found here: Menu: Settings>Initial Setup>Master Clear. If you can swap another Cingular SIM into your phone and boot your phone first, usually that will wipe your SMS clean. Master clear will wipe other settings as well.
Gallychick88
Antenna Booster Novice
Posts: 2
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Thu Apr 10, 2008 4:27 pm 
I am having the exact opposite.... I had approx. 75 inbox messages locked... All of a sudden I check my messages, and they're all deleted, except for 5 -- 3 locked, 2 unlocked... Can anyone tell me y this happened?????
~Ally icon_sad.gif
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