Ever do something funny embarassing or stupid on the phone?

haha, well i made this topic more for chuckles than to garner encouragement.

it is getting better, but just when i think i'm starting to get in the groove a cust will call in with the knottiest of problems.

cheers

here's one for cptech (since he's a tech agent).

this past week i've gotten several phone calls from people who are having vm problems. the problem is always the same, and i cant figure out why. i am shocked there isn't a "known issue." i usually fry my brains and wear out the customer trying to see if i can fix it only to eventually xfr to tech with the issue unresolved.

the problem?

when cust tries to access vm, they are confronted with 2 and only 2 options: press 1 to change your no-answer greeting & press 2 to change your busy greeting.

yet, when i place a test call, the vm works great, and lets me leave a message. yet when the cust calls, the vm system does not mention the new message and only mysteriously offers the two options mentioned above.

today i xfr to tech. this time i ask, "what do you think the problem is?"

tech answers, "well, they haven't finished setting up their vm. as soon as they set the no-answer greeting and their busy greeting their vm box will be set up and everything will be okay, but you can go ahead and xfr him over, i'll be glad to do this for him.'

I say, "you know what, i think i better do it...just for the experiience, it will be good for me."

and it was.

this knowledge will cut SOME of my 30 minute phone calls down to size!

cheers

and a lot os the vm issues out there at the moment is the vm system is being upgraded and worked on

This falls under the catagory of "stupid". I get bad migrains from time to time and got one at work the other day, my manger said I could go home but if I could try to get the floor down to only a 3 person wait if I could so I head back onto the floor and start taking people the first 2 went qiuckly but the 3rd one wanted to upgrade her 3 line ( I know I'm in sales and should want to upgrade 3 lines but at this point I just wanted to go home) so I do the upgrades as quickly as possible and send her on her way, well she comes back in today and says I didn't tell her about the upgrade fees or that when I changed her plan she would lose some rollover, now I'm very good at what I do and always inform each customer but I'm think I've make mistakes before and the day I did her account I was In a hurry and couldn't concentrate very well and I honestly can't rember if I did or not so I tell her ill credit the upgrade fees and get her rollover back....not good enough she wants me to compensate her for having to come back ok well I can give you your media works free for one month as well (14 bucks) .... Not good enough I at this point tell her that she could have just called me she has my mobile number (side note: imagine how fun that is, our mobile number is on our cards and we have to answer it, day off or not b/c cingular pays for the line) but anyway I tell her that she could have called and I know she knows that my mobile number is there b/c she called it when I was on my way home the day I upgraded her, well she says she didn't want to use her minutes for something like that, I tell her it would have been a mobile to mobile call, she says how was she supposed to know that...ummmmm duh. Long story short she still demands to speak to my manager and I end up getting written up for "mis informing a customer". I hate days like this, sometimes I wish I just had a nice desk job fileing papers somewhere.

Where in customer service do you get a straight up desk job - I want one of those!!!!!!!!!

I'm not actually a rep...I landed here by accident when I was doing a websearch and was fascinated by the forum.

...slinks away to her non-CSR desk job...

This was bad.
My senior rep was doing a side by side where she plugs into my current call and scores me and gives me feedback.
All went well until the customer ends the call with "I love you" and I DON'T KNOW WHY, I go, "I love you too sir"
I turned brick red and wanted to die from embarrasment.

I felt so... stupid.

I have been told all sorts of things at the end of calls. I love you, you're a god, stuff along those lines. my reply was generally just "well thank you mr/mrs name" I think i even once hada lady tell me she wanted to kiss me...lol

So I work for cingular prepaid out of Canada, part of the closing staff. That means when the dept closes down and everyone else leaves, I sit here and wait til all the calls are gone and all the reps are ok. So, not just once or twice this has happened and I guess its not really a stupid thing done on my part but thought it was just as funny. Our queue is supposed to stop taking calls 11 on the dot my time, which is 10 south east time where our main center is for shutting off the queue. So this is one of those nights where the queue doesn't get shut off. There are 20 people staffed to clean out the queue and theres 200 calls waiting. Wait.did i say 200, yes I said 200. So we call down to get some phone splits changed to help with the call volume, the centers reply to why they didn't shut the queue, well you guys keep calling down and getting phone log ins changed over, why would you do that if the center is closed. *Me Shakes My Head*

It's not even that funny of a situation I guess, but ya know.

Ever do something funny embarassing or stupid on the phone?

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