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WebDunce
Posts: 180 |
 
Fri Aug 04, 2006 12:51 am |
Today, I had a call today from a friendly Cingular store manager. I wish I had thought to get her store's number so I could make sure she gets the answer to this question, but instead I invited her to this forum. I sure hope she is able to find it. If she does find it, I hope she will register, log-in, and say hi on this thread, just to let me know she got the answer...
The situation:
Cust has a prepaid phone (pay as you go). Cust bought an expensive refill card ($50.00 or $100.00, can't remember). This of course gave the customer a very lengthy expiration date on the balance...as opposed to the 30-day expiration of the cheaper cards.
Cust used all (or almost all?) the money on the card before the expiration date. Cust came to store to purchase a $15.00 card...that was TODAY (8/3)...the expiration date is 10/20...much more than the 30 days normally associated with that kind of card. We assume this is the expiration date associated with the
The question:
How how does the refill expiration date work? Is a prepaid card only able to extend and never to diminish a minute expiration date?
I hope someone knows.
Thanks in advance.
Last edited by WebDunce on Sun Aug 06, 2006 8:27 am, edited 1 time in total |
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DonaldMick
Posts: 11
Phone Model:
Nokia 6230/3300
Service Provider:
Rogers Wireless |
Fri Aug 04, 2006 3:06 pm |
That's right. A prepaid card will compare the normal date the card would give to the current expiration date on the account and uses the later date.
Ex: I add $100 today (8/4) - gives me an expiration date of 8/3/07. If I add $15 on this date next month, it should go to October 3 - but since I have 8/3/07 on file, that date holds.
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WebDunce
Posts: 180 |
Fri Aug 04, 2006 11:35 pm |
Hi Donald Mick,
I sure appreciate the reply. It makes sense, too. I hope the nice store manager is able to find it.
May I ask how you are able to know this info?
--William
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