as I am new, i rather think THEY will think the call was 3 hrs becuz i was clueless...which normally is the case, but in this particular call the issues were not things I was clueless about. it was trying to understand what the customer had done and then trying to communicate with two other departments (without sending said cust into ping-pong xfr game) that took so long.
reflecting on it more...I guess I am especially in debt to the tech rep who xfrd me. I now see why the first rep preferred to give me a speed-dial # (which did not work...becuz I am in an outsourced center perhaps?)...but I also now realize I am for her a repeat call. (sigh...i didn't mean to be a negative for anybody) if i had to do over, i'd have dialed a DIFFERENT department for the xfr after the tech rep's speed dial solution didn't work.
i think we may have outdated or simply wrong #s listed for telegence (my center probably hardly ever calls telegence). i shall have to bring that to someone's attention.
