| Author |
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WebDunce
Posts: 180 |
 
Sun Aug 06, 2006 5:02 am |
I have been treating the equip. insurance like any other feature -- i.e., I can add/remove it at will. As a matter of fact, a fellow was trying to strip his bill of all unneccessary charges and he decided he didn't want the insurance or roadside assistance. I promptly removed both.
I've often wondered how the insurance company can keep up with it all...since the feature can be added/deleted at will.
Going over a brochure about the equip insurance (reading the fine print), I notice that there is an official enrollment/cancellation procedure that appears to need to be done.
So, should any request to enroll/unenroll be xfrd to lockline(asurion)? And then what? Do the lockline reps call us and ask us to add/remove the feature???
That would make more sense from lockline's point of view...
What about roadside assistance? I've been adding/deleting that at will, too.
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WebDunce
Posts: 180 |
Sun Aug 06, 2006 5:03 am |
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(when I say "at will"...I mean at the customer's request, of course)
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mandiepantz
Posts: 39 |
Sun Aug 06, 2006 11:11 am |
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that's a good question... i do it the same way you do. whoops... i hope we've been doing it right! i think we have, i mean, that's how i was trained on it.
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Cptech31
Posts: 604
Phone Model:
LG
Service Provider:
Hmm what service |
Mon Aug 07, 2006 7:00 am |
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Well when it is removed from telegence/care it will update the locklin system that the feature is removed and should auto cancel in there system
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mandiepantz
Posts: 39 |
Fri Aug 11, 2006 1:55 am |
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that's what i figured...
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WebDunce
Posts: 180 |
Fri Aug 11, 2006 5:18 am |
yeah...i went and read CSP about "insurance"...it doesn't mention anything about having to alert the insurance company (though apparently the insurance company can add the feature as well?).
we do have to place a test call to the equipment and make sure it's on the eligible list (something that, imo, the computer should do!)
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Cptech31
Posts: 604
Phone Model:
LG
Service Provider:
Hmm what service |
Fri Aug 11, 2006 6:49 am |
but what makes it real fun when you are makeing a test call to the device is they do not have the phone with them and the user does not answer and sends the call right to vm. Then you say sorry i can not add this feature at this time the user did not answer the phone so i can not verify that it is a working device
Cust ( insert cussing and yelling here )
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