Cingular Rollover

point taken... I was just making a fiscal one

I think the IDEA of roll over mins is great...and in most cases i think it's fine...though i do hate to hear gripe when they lose them.

however, there is a situation that rollovers cause i do not like. it is when people do not really keep up with usage or their roll overs. so at first, their usage pattern builds up huge rollover balance. then their usage pattern changes and every month they dip into their rollovers by, say, 400 mins...but their bill still hovers around 100 to 150 so they think nothing of it...then one month they have no rollovers and go OVER their anytime mins by about 400 @ .35 to .45 per min (i.e., extra $140 to $180 that month)...and I'm the chap who gets to explain what happened.

actually, so far, most customers take it quite well after they learn why...still i can see it took them by surprise and i feel bad for 'em.

i remember reading on some forum (not mobiledia, i think) said you had to watch cingular real close or they'll be sneaky and "steal" a few rollover minutes every month..."I caught them doing it on my bill several times" (or something like that they said)

it seemed obvious to me the customer misunderstood the concept of rollovers EXPIRING.

Yeah, the expiration is why I'd like to go through the Rollover first... I'm not being greedy, I'm just saying it'd be for advantageous.

but if you've accumulated rollover already, you're mostlikely not going to have to worry about the expiring minutes, as you'll continue to rack up rollover minutes as you always have.

Some months I use more than others... Three people in my family are sharing 550 minutes.

well if we told our customers about the rollover policy change adn the fact taht any unused min drop off after 12 months we would have very many angry callers. now think of that, before you could of kept 5,000 rollover min, and you where on a 1400 min plan, and drop down to a 450 plan and keep them but when the policy changed, the min are prorated to the lower pp. thats why people are mad at us is because we never told anyone about that. dirrr

Last year my daughter was at college across the country and we were running up excess minutes charges. I went to the Cingular Store and I was told to go for a much higher plan, accumulate minutes, then switch to a lower plan and burn up the excess minutes.

Last weekend I went to the local Cingular store to change my plan to 700 minutes/month and was told that I would lose all of my excess minutes over 700. I stand to lost over 12,000 minutes.

Customer care offered to let me carry over only 1,000 minutes as a "special favor" (less than 1% of my accumulated minutes). Fortunately I only have 2 months left in my contract, so it's "Goodbye Cingular" in November.

Regards
Joe

it probably would've been better to pay a lower, more realistic price since the start and rollover a smaller amount than paying more all this time.

carlsbadjoe or whatever your name is, i'm sorry i forgot...

you are going to leave cingular because you can't keep the rollover minutes? yes, the policy has changed, and it just might have changed between the 2 times you were educated about the policy. so because you feel screwed by cingular with your rollover, you are now going to leave cingular, and go to another company that does not have rollover as a feature. cingular is the one and only with rollover.

Cingular Rollover

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