| Author |
Message |
Tigress
Posts: 192
Phone Model:
Moto V360; Blackberry 8100 Pearl
Service Provider:
T-Mobile |
 
Wed Aug 30, 2006 2:56 am |
So just out of curiousity for all the techies on the forum, how many different systems do you guys use on a regular basis?
I know for us at T-Mobile we have:
- Billing system for post paid
- neat in house website for all policies
- a searchable KB for tech stuff
- our coverage map for known issues and service requests
- A tech page for emerging issues
- Our tracking/ticketing system for advanced tech issues
- TS flows that give the non tech inclined step by step instructions how to fix things
- Network interface to make sure all is set up right
Those are the main ones, but there are always the minor ones DOTAC, OTA, downtime systems, prepaid billing system, all our desktop tools for email, ringtones, sidekicks, callertunes, etc...
But what do other providers use? More? Less?
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Cptech31
Posts: 577
Phone Model:
LG
Service Provider:
Hmm what service |
Wed Aug 30, 2006 8:22 am |
Well in my center we have over 24 diffrent apps that we use in tech support.
From caller id name changes
to lrn issues
to ota data settings
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tampadelphian
Posts: 407 |
Wed Aug 30, 2006 10:43 am |
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tigress...consider yourself lucky. The streamline/samson system is in my opinion the best in the business. I used it for 2 1/2 years when I was working for T-Mobile and now that I'm with VZW I miss it even more. I'm glad that the other advantages of working for VZW more than make up for the system's shortcomings....
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Thu Aug 31, 2006 2:25 am |
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the Nextell billing system is also the same system that T-Mobile uses just different name.
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Tigress
Posts: 192
Phone Model:
Moto V360; Blackberry 8100 Pearl
Service Provider:
T-Mobile |
Thu Aug 31, 2006 3:45 am |
| Cptech31 wrote: | Well in my center we have over 24 diffrent apps that we use in tech support.
From caller id name changes
to lrn issues
to ota data settings |
Heh, I listed the ones used daily, as for total, hold on, let me take off my shoes...Nah, only 21 for the reps, but that's because a few have been combined into our internal site/systems like out Caller ID and warrenty tool. 
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elmo01
Posts: 2186
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Thu Aug 31, 2006 8:29 am |
| Sir_GoAtaLoT wrote: | | the Nextell billing system is also the same system that T-Mobile uses just different name. |
thats not Siebel is it?
thats what former ATT uses for GSM (at least until the billing conversion completes in september)
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Cptech31
Posts: 577
Phone Model:
LG
Service Provider:
Hmm what service |
Thu Aug 31, 2006 9:47 am |
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i didn't like siebel very much accourse i got trained it it when i was a blue rep took a 4 day training and then didn't use the system till 8 months later
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elmo01
Posts: 2186
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Thu Aug 31, 2006 9:57 am |
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I hear ya... my initial training was 6.7 ..... when I got to the floor...7.0 (current version) hit the streets...another week in the classroom
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Cptech31
Posts: 577
Phone Model:
LG
Service Provider:
Hmm what service |
Thu Aug 31, 2006 12:10 pm |
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see everything i do i was on the blue cofr team and we were the tdma cofr team so everything was axys then they thought that we needed siebel training for 3g cofr error corrections but they would not give us permissions for siebel to work the errors then they asked my team to do a special 3g cofr it took in siebel 8 hours to do 56 cofrs where in axys i would average 200 accounts in an 8 hour day
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steva11
Posts: 1687
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Thu Aug 31, 2006 2:02 pm |
my beef is with csp. primus is so much better.
(and axys is better than siebel!)
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