Hee hee, I love that one too!!!!
Customer: Something most be wrong with the satelite by my house!?!? WTF!
Ok ME, Couldn't help you with a satelite issue, don't know nothing bout 'em! (Ok, I don't really say that but I sure want too!)
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Cptech31 Posts: 650
Phone Model: Nokia 6085
Service Provider: AT&T/Cingular
Thu Sep 21, 2006 7:19 am
i would love to see a cellphone with an internal att and a 300mah batt produce enought power to transmitt to a satlight or worse the nubatt device doing it and people think the current device cause cancer get that much transmitting power next to your head and see what happens fry them brain cells
PA_BELL Posts: 18
Sun Jul 22, 2007 12:39 pm
I will not credit one penny that an agent promises to a customer.If the agent promises then they will issue the credit or it won't be credited at all. I had a Radio Shack rep promise a customer that we would credit his activation fees because he had to drive 20 miles to buy his phones. The agent of course says we do it all the time for customers. I called the agent and educated him on the fact that I will not credit an account because another rep/agent promised it and was very capable of doing it at the store. Gosh, we sure would not want an agent/store to have to issue a credit they promised because it would come out of their comission. Everytime a credit is issued it shows your cuid and the company does keep up with credits we issue. To me that was totally absurd. Maybe I am wrong, but I do not have one ounce of compassion for an agent that tries that.
McGirk Posts: 2411
Phone Model: AX380 Wave
Service Provider: Alltel
Fri Aug 10, 2007 4:02 pm
As an indirect agent, I intend to spend as little time as I can talking to customer service . . . I am not the customer, I do not need the service, and I make a lousy bridge. They are of course welcome to use my phone if they wish.
It is the customers responsibility to have a brain, and to use said brain. If they choose not to use it, or choose to hear what they want to hear when being told about overage charges, or charges of any other kind, their are solely responsible for that mishearing, or purposeful misunderstanding.
McGirk Posts: 2411
Phone Model: AX380 Wave
Service Provider: Alltel
Fri Aug 10, 2007 4:04 pm
Pardon me while I transfer you to the satellites we own and operate . . . click.
zcewaunt Posts: 18
Sun Aug 26, 2007 2:38 pm
Don't even worry about it. My first day in post paid I had an escalation. the customer wanted a credit for $300 because he went over his airtime, and since they are completely valid charges I refused credit. The supervisor told me that "Customer rules" and to credit the charges back. didn't even take the call.
Mostly they don't care as long as you "educate" the customer.
McGirk Posts: 2411
Phone Model: AX380 Wave
Service Provider: Alltel
Tue Aug 28, 2007 10:15 am
That supervisor could lick my left one, if he wants the credit to be applied, it can be done so under his name not mine . . . apologize in advance to whomever that offends.
alarcon_edward Posts: 75
Wed Aug 29, 2007 4:19 pm
zcewaunt wrote:
Don't even worry about it. My first day in post paid I had an escalation. the customer wanted a credit for $300 because he went over his airtime, and since they are completely valid charges I refused credit. The supervisor told me that "Customer rules" and to credit the charges back. didn't even take the call.
Mostly they don't care as long as you "educate" the customer.
Just wondering what company you work for? I work for VZW and this is not our standard business practice.
Tmobilewhiners Posts: 16
Phone Model: Blackberry Curve
Service Provider: T-Mobile
Sat Jan 05, 2008 9:56 pm
I cannot believe that freaken dealer! I would have totally said sure "whats your dealer code so i can email the adjustment to your manager?, since you are wanting to credit it there, ill just type it up for you and send it to your manager for approval" .guarantee hell shut the hell up
Cptech31 Posts: 650
Phone Model: Nokia 6085
Service Provider: AT&T/Cingular
Mon Jan 07, 2008 7:44 am
what i love is when an agent/dealer calls in wanting tech to push the activation throught the switch that we do not have access to. there is now a special team that handles that they took my switch control from me.
