WHAT? They took your switch? I'd be like, NUH UH MAN, give me my switch back, take my switch away will you, well I am not going to sit here in the dark, afraid of the dark, monsters come out and nibble at the soles of my shoes, GIVE ME BACK MY SWITCH . . .
Sorry, felt like getting a little weird for a sec there.
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rx045j Posts: 1
Fri Nov 07, 2008 7:14 pm
i would have told the store to get there manager to do it cuz they have a credit hotline for att indirect stores if it was a cor i would have had no prob telling them good bye
bgreif Posts: 82
Wed Dec 24, 2008 8:51 pm
alarcon_edward wrote:
zcewaunt wrote:
Don't even worry about it. My first day in post paid I had an escalation. the customer wanted a credit for $300 because he went over his airtime, and since they are completely valid charges I refused credit. The supervisor told me that "Customer rules" and to credit the charges back. didn't even take the call.
Mostly they don't care as long as you "educate" the customer.
Just wondering what company you work for? I work for VZW and this is not our standard business practice.
I know that is at&t's policy cause I work for them, and that is why I'm proud to have at&t for my cell provider and not VZW
