| Author |
Message |
zerostrange
Posts: 14
Phone Model:
Chocolate, LG VX8300, Motorola RAZR V3m, Motorola V325
Service Provider:
VERIZON |
 
Thu Sep 07, 2006 11:24 am |
i started my verizon service on july 6 and chose the lg vx8300. i had to take it back within a week as the battery would only last maybe an hour during use and 12 hours on standby. when they were transferring the contacts to the new vx8300 the interior display on the old one died on them. i've had this one since then and had no problems with it until tuesday when i was listiening to music and the phone turned itself off. it had been fully charged just 15 minutes before then. i turned it on and had no more problems. when i got home it showed the battery was at one bar so i plugged it in and let it charge up, unplugged it and left it on standby. wednesday i was out and had the phone in my pocket and it made a weird noise, when i looked the exterior screen was off and when i flipped it open the screen flashed white and the phone has been dead since. plugging it into the charger does nothing, removing and reinserting the battery also does nothing. so my question is this: since this is the second vx8300 that i've had issues with, can i choose another model phone and have either partial purchase price or full purchase price i paid for the 8300 applied to the new phone? i'm kind of wary of getting the vx8300 now as i know a couple other people who have gone thru a few of them as well. i'm beginning to think there's a defect in the phone 
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tampadelphian
Posts: 407 |
Thu Sep 07, 2006 4:00 pm |
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good question. Verizon Wireless has a 3 strike policy, meaning that you would give one more vx8300 a chance, and if that doesn't work, you can switch it out for another phone.
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NotaVZWFan
Posts: 25 |
Fri Sep 08, 2006 12:49 pm |
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I have also had this same problem with LG products. I have family, friends and coworkers who are also frustrated with this. Good luck in your dealings with Verizon.
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tampadelphian
Posts: 407 |
Fri Sep 08, 2006 12:58 pm |
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Yeah, I'm forwarding this problem to my supe. Funny, until recently, LG was the one company we never got complaints about.
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zerostrange
Posts: 14
Phone Model:
Chocolate, LG VX8300, Motorola RAZR V3m, Motorola V325
Service Provider:
VERIZON |
Fri Sep 08, 2006 10:24 pm |
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yeah i went with the vx8300 as i'd heard lg was a great brand, and i liked the features on the phone as well. we'll see what happens with the next one once i get the chance to take it in. and thanks for the info about the 3 strikes policy tampadelphian, i didn't even know about it and haven't seen it listed on any of the paperwork i got when i signed up or on the website that i could find. really appreciate the help.
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tampadelphian
Posts: 407 |
Sat Sep 09, 2006 11:09 am |
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zero...it's more of a manufacturer thing rather than a verizon wireless thing. sometimes people forget that we provide the service and not the actual hardware.
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NotaVZWFan
Posts: 25 |
Sat Sep 09, 2006 7:13 pm |
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Beware of the service once trouble arises though!
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tampadelphian
Posts: 407 |
Sat Sep 09, 2006 7:21 pm |
touche, Nota. Because God knows, if you've gotten bad service, everyone has. 
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NotaVZWFan
Posts: 25 |
Sun Sep 10, 2006 7:36 pm |
I completely agree with you. Bad customer service happens and upon that, I have the responsibility to hold them accountable. I could sit and be bitter or I could attempt to do something.
My frustrations with Verizon have rooted from my own personal experiences, but even more so from several friends and family who have had bad experiences with the products Verizon advertises, their coverage, and their customer service.
I could continue to waste my time bantering with yet another poor customer service representative of Verizon, but would rather spend it enjoying my time of surfing and keeping up on the world happenings.
Verizon has lost a loyal customer because of it's coverage in my new location. It has also lost my recommendation due to poor customer service once problems arose.
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Texan
Posts: 229
Phone Model:
Moto |
Tue Sep 12, 2006 10:13 pm |
| NotaVZWFan wrote: | I completely agree with you. Bad customer service happens and upon that, I have the responsibility to hold them accountable. I could sit and be bitter or I could attempt to do something.
My frustrations with Verizon have rooted from my own personal experiences, but even more so from several friends and family who have had bad experiences with the products Verizon advertises, their coverage, and their customer service.
I could continue to waste my time bantering with yet another poor customer service representative of Verizon, but would rather spend it enjoying my time of surfing and keeping up on the world happenings.
Verizon has lost a loyal customer because of it's coverage in my new location. It has also lost my recommendation due to poor customer service once problems arose. |
That made no sense! Most customer's are not leaving first of all. So since you have not really said what your issue truly was, ie coverage, phone, high bill, etc.. no one can help you if don't say what it is!!! Including any rep you may have s/w on the phone.. Once again, your experience is not everyone's! How about you share what your issue was, could be better determined where the "real issue" may be. 
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