| Author |
Message |
WebDunce
Posts: 178 |
 
Wed Apr 04, 2007 9:22 pm |
had a lady tell me she went without cell phone service for an hour during a trip that spanned two states.
she said "What are you going to do to compensate me!"
What I WANT to say: "Yeah, I know. Global Warming, World Hunger, Terrorism, and now THIS! Life is tough!"
What I DID say: "Yes ma'am, I can see there is a definite span between the two cities where you would have had either low or no coverage. We certainly can't guarantee service at all times in all places. I apologize for that. Unfortunately, we don't offer compensation for this issue."
(then she asks for my supervisor! which i politely oblige, but then she quickly changes her mind)
She's prepaid, sure she's pick-your-plan and pays 80$ / month, but even that comes to like 0.11 for an hour. (and i have the strangest hunch that an 11 cent credit was not what she was wanting me to offer)
whatever!
Last edited by WebDunce on Thu Apr 05, 2007 4:26 am, edited 2 times in total |
 |
Advertisement
|
|
|
|
|
WebDunce
Posts: 178 |
Wed Apr 04, 2007 9:30 pm |
i got rude with a lady and shouldn't have (don't do that freq, but I did it that time.)
lady says she ordered her prepaid phone on Friday (IIRC) and really stressed how she needed that phone by Monday. she lined up lots of important business on Monday in expectation of getting the phone. now it's tuesday and the previous rep said it wont be there till tomorrow.
i didn't look in OTIVA or anything.
she's like what are you going to do for me.
i asked how much business she lost.
SHE SAID 1000$.
I said, You let 1000$ slip thru your hands waiting for this phone? You could a bought a 20$ phone at walmart.
Um this turned into a sup call at this point, and i shouldn't have said it, but really…she wound up getting a 20$ credit out of it and think that's all she wanted anyway.
but i really hate it when people try to make you feel like you owe 'em scads of money cuz they lost 50,000$ or whatever cuz their phone didn't work or the call dropped during the all-important conversation.
I got those calls more freq when we did postpaid, but it happens sometimes in prepaid, too.
|
|
BigRUSS
Posts: 2105
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Thu Apr 05, 2007 10:02 am |
|
calling from there busted ass phone that drops calls or has all sorts of issues and expecting us to fis it, oh they also happen to be driving and like in BFE
|
|
SCHMST1
Posts: 54
Phone Model:
LG VX 9900
Service Provider:
Verizon!!!! |
Fri Apr 06, 2007 7:05 pm |
|
it's a verizon phone.
|
|
BigRUSS
Posts: 2105
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Mon Apr 09, 2007 1:54 pm |
|
when people call you for help then carry on their own conversations in the background.
|
|
SCHMST1
Posts: 54
Phone Model:
LG VX 9900
Service Provider:
Verizon!!!! |
Mon Apr 09, 2007 2:00 pm |
or. whenever people call you for help(help RIGHT NOW), you're helping someone else, so you put them on hold. then when you come back to them and ask for their number.
uh.
uh.
123-456-7890
.pull it up on comp. (home number)
oh yeah. 987-654-3210
like that whole time they were on hold they couldn't remember their phone number.
Last edited by SCHMST1 on Mon Apr 23, 2007 3:16 pm, edited 1 time in total |
|
WebDunce
Posts: 178 |
Sun Apr 22, 2007 4:05 am |
| BigRUSS wrote: | | when people call you for help then carry on their own conversations in the background. |
yes. i hate this. had it happen today. i spent most of the conversation saying, "are you talking to me, sir?"
i also hate when people call during their 10-min work break with some horrible complex issue, you just barely get the acct verified they explain the issue which you can just tell is going to take 15-20 mins to figure out and they're like, "uh, how long is this going to take, I've got about 3 mins left of my break."
if i need customer service i usually call on my day off or something, you can figure 10-15 at least cuz 5-10 mins is going thru the ivr and verifying on the acct and just explaining the problem.
|
|
BigRUSS
Posts: 2105
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Mon Apr 23, 2007 3:07 pm |
" i know it said not to call from the phne im having issues with . but "
there should be no but take you ass to a pay phone or a neighbors house or call from work
|
|
MurphyLaw
Posts: 6
Phone Model:
Motorola Razr V3
Service Provider:
Cingular Wireless now the New AT&T |
Sat May 05, 2007 10:09 pm |
The most annoying thing a customer can do is scream at their kids with the phone next to their face. Then they apologize.
The nastiest thing a customer can do it go to the rest room while you are on the phone. All you hear is flush!
|
|
mshelp
Posts: 7
Phone Model:
Nokia 6133
Service Provider:
T-mobile |
Sat May 05, 2007 11:44 pm |
I hate it when customers call in and dont let me finish my greeting and they just start telling me their problem and as soon as theyre done talking they expect me to have an answer.HELLO I need your information first to pull up your acct.I also hate it when they ask me to repeat my rep id number like its supposed to scare me or something.  And people who call in and swear they didnt go over their minutes yet they have a bill in front of them explaining they did.
|
| | |
|
|
|
|
