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Home > Cell Phone Forums > Service Provider Talk > CSR Talk > Most annoying thing customers do

Most annoying thing customers do

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moelicious004
Radiation Shield Addict
Posts: 94
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Thu Sep 21, 2006 1:11 pm 
okay so at the moment the most annoying thing that i find that customers do is one of two things... one they call in to complain about something and dont let u answer anything they ask... they will just ramble on and on and on... man that iritates me. the other thing that maybe not annoys me but i dont understand is when u are talking to a cust and u ask for there wireless number then u hear beep-beep-beep-beep-beep-beep-beep-beep-beep-beep. okay well i dont know about u but i didnt take beep 101... so it blows me away that they well enter it in the phone... its like uhm hello i am a person not a machine!~ seriously how annoying.... well thats it icon_cry.gif icon_smile.gif icon_twisted.gif
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beyer1983
Radiation Shield Addict
Posts: 63

Phone Model:
Moto Krzr, A900, SCP-2400

Service Provider:
Sprint
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Thu Sep 21, 2006 4:45 pm 
wow... well i havent had that yet

steva11
Flashing Antenna Designer
Posts: 1688

Phone Model:
w810i/pearl

Service Provider:
Rogers
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Sat Sep 23, 2006 11:42 pm 
me neither, but today someone asked if i was a machine or a real person. from her tone, i actually think she was serious!

it's kinda like when i give someone a toll free number to put it in their phone and they don't have pen and paper, so they punch it in their phone

me: 1-800-blah-blah

them: ok, hang on, beep-beep-beep-beep

Tigress
Radiation Shield Addict
Posts: 192

Phone Model:
Moto V360; Blackberry 8100 Pearl

Service Provider:
T-Mobile
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Sun Sep 24, 2006 5:02 am 
Nah - Worst part:

Me: Ma'am, what type of phone are you using?

Customer: A T-Mobile Phone.

Me: I understand that ma'am, but what kind of phone - Motorola, Nokia, Samsung?

Customer: No, none of those - It's a T-Mobile phone, it says so on the screen.

Me: *head hits keyboard*

steva11
Flashing Antenna Designer
Posts: 1688

Phone Model:
w810i/pearl

Service Provider:
Rogers
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Sun Sep 24, 2006 2:26 pm 
yeah i get that too...

what kinda phone are you using?

"uhh...att. it's not a cingular phone, it's att"

moelicious004
Radiation Shield Addict
Posts: 94
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Mon Sep 25, 2006 11:14 am 
ya we get that all the time too.... sometimes i wonder how these ppl survive! <shake head>

steva11
Flashing Antenna Designer
Posts: 1688

Phone Model:
w810i/pearl

Service Provider:
Rogers
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Mon Sep 25, 2006 1:49 pm 
moe...i'm in tdma blue also, so i guess we run into a lot of the same problems...lately being the 4.99 fee...AAAAARRRRRGGGGHHHHH!!

moelicious004
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Posts: 94
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Mon Sep 25, 2006 2:43 pm 
dude i hear u as soon as u do ur opening and u hear the cust say my bill is outrageous this month, u know it is one of two things. 1)overage or 2)4.99 fee. its gotten to the point now where i sound like a recording explaining why the fee came into play. what center are u in there steva?

moelicious004
Radiation Shield Addict
Posts: 94
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Mon Sep 25, 2006 2:44 pm 
never mind u are in halifax... lol

steva11
Flashing Antenna Designer
Posts: 1688

Phone Model:
w810i/pearl

Service Provider:
Rogers
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Mon Sep 25, 2006 2:49 pm 
yup. i drove through regina once though. stopped at the greyhound stop with robin's donuts. not too bad... icon_smile.gif
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