I was using the sidekick for a couple of weeks, and forgot to plug it in to charge one night, when i went to charge it, it was off but flashing the low battery thing. When i plugged it in, the chaging indicator did not come on, it never charged and it stayed on the charger for almost a day. Has anyone else had a problem with it that may know another option that having to send it back to them, because i'm stuck overseas for another month...
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mpapple10 Posts: 1132
Phone Model: T-Mobile Shadow/HTC Juno
Service Provider: T-Mobile
Thu Sep 28, 2006 7:27 am
Tmobile has an international toll free tech support number you can call for help. If you can get internet access its on the tmobile website under the international roaming section. Sorry I do not know it off the top of my head. It sounds like you need to talk to tech support.
drubaby99 Posts: 4
Thu Sep 28, 2006 10:30 am
Yea, I tried to get help with them twice, all they said was send it in, they didn't even try to fix it over the phone.
Tigress Posts: 192
Phone Model: Moto V360; Blackberry 8100 Pearl
Service Provider: T-Mobile
Thu Sep 28, 2006 2:22 pm
Try another charger and another battery - If that doesn't work, it's the phone. There is very little in situations like this that T-Mobile can do over the phone other than making sure you already did certain things.
drubaby99 Posts: 4
Sun Oct 01, 2006 8:59 am
Thanx, but i'm in the netherlands, and they haven't even seen the phone, so i can't get a battery for it, or a charger. So i have to wait until i get back to the US, so annoying
mpapple10 Posts: 1132
Phone Model: T-Mobile Shadow/HTC Juno
Service Provider: T-Mobile
Mon Oct 02, 2006 9:23 am
I'm sorry about that, it really sucks. Is there any way you can get a battery or charger off the internet and have it sent internationally?
ballofmetal2 Posts: 2
Tue Oct 10, 2006 12:02 am
that sux i was going to say send it back i send mine back after then send me a new one at no charge it has been a year the side kick 3 been out
drubaby99 Posts: 4
Tue Oct 10, 2006 6:33 am
I can't get it sent from the tmobile site internationally, and it costs an arm and a leg to ship over here. I just have to wait till i get back, see if the new charger they sent works, if not i'll send it in.
mpapple10 Posts: 1132
Phone Model: T-Mobile Shadow/HTC Juno
Service Provider: T-Mobile
Tue Oct 10, 2006 9:26 am
ballofmetal2 wrote:
that sux i was going to say send it back i send mine back after then send me a new one at no charge it has been a year the side kick 3 been out
It has been a year since sk3 has been out? It hasn't even been out 4 months yet. Release date was june 28th 2006.
kelley_07 Posts: 1
Phone Model: Dash (HTC Excalibur)
Service Provider: T-Mobile
Thu Dec 14, 2006 12:41 am
Thats a known issue with Sidekick 3s the only way it will get fixed is if you get a handset exchange if your still under warranty.
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