Hi, i have the aboce phone for a week and now it is not picking up signal! it is definetly a faultof the phone not the simor network. i bought it on ebay and have the documents,waranty page etc. should i request a receipt from the seller? what should i do?
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gerio Posts: 477
Phone Model: (Long sigh) 'Nother iPhone (keeping my Moto Q, though)
Service Provider: AT&T & Cellular South
Sun Oct 01, 2006 11:42 am
Yes. Did you buy it new? Hope that E-Bay seller was an authorized dealer? And yes, you will need to return it to Moto. Call the "Exclusive Dolce & Gabbana V3i customer service center" (800-520-6361) and start the process. At least mine worked for a month.
Good luck,
Geri O
colm-ccfc84 Posts: 3
Sun Oct 01, 2006 11:44 am
yes it was new.i am emailing him now to try get the receipt. he bought it sim free in the uk i know that through the imei.is that number for the usa?i am from ireland.
colm-ccfc84 Posts: 3
Sun Oct 01, 2006 11:53 am
the seller says it is under 30 day return from where he got it so he will contac them and i shouldnt have to go through warranty, bloddy annoying though.
gerio Posts: 477
Phone Model: (Long sigh) 'Nother iPhone (keeping my Moto Q, though)
Service Provider: AT&T & Cellular South
Sun Oct 01, 2006 12:09 pm
Oops, sorry, I ASSumed you were in the States. If the seller will exchange it, that's certainly less painful, if not less annoying. I'm beginning to wonder about the D&G V3i, frankly. I bought mine, the boss liked it and ordered one that arrived DOA. The seller exchanged it and he's had no problems since. I had mine for two months and it developed the popular dreaded "network not available" problem. Now it's been at the Moto repair facility for 3 weeks and NOW they can't find it. THAT'S bloody annoying!
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