| Author |
Message |
softsell00
Posts: 2 |
 
Wed Oct 04, 2006 1:07 pm |
I closed my account with Tmobile a few days before my billing date. I had a refund coming. Tmobile will not refund the prorated amount. I contacted their billing and confirmed it. Heads up when you close your Tmobile account. 
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Wed Oct 04, 2006 1:26 pm |
| softsell00 wrote: | | I closed my account with Tmobile a few days before my billing date. I had a refund coming. Tmobile will not refund the prorated amount. I contacted their billing and confirmed it. Heads up when you close your Tmobile account. |
why would T-Mobile credit/refund a prorated charge on your account? just because you closed it? or you don't want to pay it?
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PIOJO202
Posts: 20
Phone Model:
salvadorian motorola v188
Service Provider:
t-mobile |
Wed Oct 04, 2006 3:12 pm |
wtf!!! why tmobile should give you that refund!
Posted from a mobile
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doctadre183
Posts: 65 |
Mon Oct 09, 2006 9:06 pm |
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o0o0o thats sux. i thought about doing that cause i was in the same situation so i might not do it
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Maddie
Posts: 2
Phone Model:
Nokia 6102i
Service Provider:
Cingular |
Thu Oct 12, 2006 4:57 pm |
Basically the same thing happened to me. After having a Family Plan with 5 lines for years with T-Mobile, we decided to change to another carrier because of poor customer service, poor coverage, and pushy customer service reps who were not interested in what my family needed when our service contract expired in April of 2006. My husband had recently upgraded his phone to a Motorola V180 which had a screen problem. T-Mobile sent us a new one. We were supposed to send the defective phone back (note this was right before the contract ended). We lost track of time on that because my husband's father had terminal cancer and things were going downhill. We just needed functional phones. The replacement V180 was defective in another way--it buzzed. It had some sort of audio problem. I worked with the tech people to troubleshoot but to no avail. In the meantime, the contract expired, T-Mobile charged us for the replacement phone because I had not sent it back on time (I offered to send it when I realized that it was in my car boxed up and ready to go but we were a little busy with my father-in-law) but they didn't want it then. They did give me a partial credit on restocking but that was it. After this, I informed T-Mobile that since they refused to replace the defective phones, we would have to take our business elsewhere and they would be receiving a request to close the account. I was told that when the other carrier activated service. T-Mobile would close our account. I took that to mean the Family Plan. Wrong. Because we chose to "port" only 4 numbers and activate 1 new one, T-Mobile kept the "unported" number active. I was not aware of this kind of low-down, behind-your-back policy. An account is an account, right? In my local newspaper, I happen to read a consumer article about T-Mobile trying to hit customers up by not closing all lines when service is transfered. That was about a week after we had established with a new carrier--5 lines. That alarmed me enough to call T-Mobile and make sure that the account had been totally closed. The rep said that it should have been but that she would put in a special request for the one number that was not "ported." I thanked her, asked her to cancel E-Z-Pay after the last month's Family Plan bill and told her that I was sorry that we had to leave T-Mobile but the customer service did not meet our standards. She was pleasant and assured me that everything was taken care of.
Surprise. I get a bill for $7.69 in August for the 4 or 5 days that T-Mobile claims the last line was deliberately active. Why would one line of a Family Plan of 5 lines be active? I was even told by Paul (no last name, of course) that there was activity on that line in July. Hard to believe since I had the phone and had removed the battery to prevent downloads. After finally talking to Paul's supervisor, Dan no-last-name, he assured me that the charges were valid, subject to a late fee and collections, too bad. He mentioned his company's stellar A.D.Power & Associates customer service rating. I told him he should be concerned about the actual customers, not the bottom line, not my $7.69, not the ratings, if T-Mobile wanted to remain in the marketplace.
I know this is long but it is the truth and I don't want anyone to be scammed by this heartless corporation. Cell phones are great. I benefit greatly from the technology, especially with children and elderly relatives. But, people, these companies do not care about you--especially T-Mobile.
My father-in-law passed away in July. The response from the T-Mobile reps I spoke to today? That's too bad. But, this charge is valid and you'll have to pay it. Nice. Put that in your notes, T-Mobile.
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