| Author |
Message |
rosemarie_33
Posts: 1 |
 
Fri Nov 03, 2006 2:51 pm |
This is regarding T-Mobile Customer Service and the company itself and its policies:
Due to a very urgent family crisis, I had to relocate from California to Oregon back in July. My T-Mobile cell phone numbers were disconnected on Aug. 8/06. I lived in a Motel for one month and I had no mailing address, no personal phone, it was frantic time.
I made payment arrangements with their finance representative(s)and I complied with the arrangement each and every time and amount on time. I cover the amount of over $400.dlls.
Each time I made a payment over the phone, their representative assured me that my service would be restored. While I also requested to give me an Oregon number as I am residing here permanently, they assured me that the charges of $400 for early termination would be annulled as I told them I would proceed and honor the contract.
They told me that the numbers were sold to someone else, the only way was if I went to a local T-Mobile, which the nearest one is in Eugene, Oregon, 80 miles from my house and I have no transportation. After many calls to your representatives, one of them was kind enough to connect me with a salesperson in T-Mobile, who instructed me to send a check for $40 dlls. so he could send me two SIMS cards. My friend who resides in Eugene went in person and paid and got the two SIMS cards to bring to me on his next visit.
Then yesterday, Nov. 2/06, I was requesting information as how to activate the new cards, they tell me they can not do it as my ACCOUNT IS IN COLLECTION. I felt lied to and defrauded, as I made the payment as accorded in September 12, and thereafter. So why is my account is in collection now? Why did they tell me to buy in person two new SIMS cards and they activate them? Why did they assured me that the early termination fee would be annulled? Why I had to spend additional $40 dlls. for the SIMS cards only to be sent to collection?
What happens now? I do not think its fair that I made payments as accorded and for nearly two months they were encouraging me that my service would be restored. Now I am stuck with the $400 termination fee, after I made arrangements, I am being send to a collection agency, and spent additional $40 and I am stuck with the SIMS cards that I can not activate. Please do not go to T-Mobile, their representatives will tell you ANYTHING to get your money and the company does not honor what their employees compromise with you. T-MOBILE SUCKS
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mpapple10
Posts: 1024
Phone Model:
T-Mobile Shadow/HTC Juno
Service Provider:
T-Mobile |
Sat Nov 04, 2006 9:09 am |
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That sucks, I'm sorry. Have you tried contacting customer service again to explain your situation? There should be notes on your account about what was going on. Your situation is very unique and I am wondering if the computers did not know how to handle your accounts and that could be why you were sent to collections.
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T-Mobile Guy
Posts: 13
Phone Model:
T-Mobile Dash
Service Provider:
T-Mobile |
Sat Nov 04, 2006 1:08 pm |
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There is a way to pull it out of the collection agency and back to T-Mobile if it was done in error, Customer Service will handle the request for you, all you have to do is ask, although it is not guaranteed and it may be to late. I am sorry about what happened to you, it is worth giving it a shot.
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Sat Nov 04, 2006 2:57 pm |
| rosemarie_33 wrote: | This is regarding T-Mobile Customer Service and the company itself and its policies:
Due to a very urgent family crisis, I had to relocate from California to Oregon back in July. My T-Mobile cell phone numbers were disconnected on Aug. 8/06. I lived in a Motel for one month and I had no mailing address, no personal phone, it was frantic time.
I made payment arrangements with their finance representative(s)and I complied with the arrangement each and every time and amount on time. I cover the amount of over $400.dlls.
Each time I made a payment over the phone, their representative assured me that my service would be restored. While I also requested to give me an Oregon number as I am residing here permanently, they assured me that the charges of $400 for early termination would be annulled as I told them I would proceed and honor the contract.
They told me that the numbers were sold to someone else, the only way was if I went to a local T-Mobile, which the nearest one is in Eugene, Oregon, 80 miles from my house and I have no transportation. After many calls to your representatives, one of them was kind enough to connect me with a salesperson in T-Mobile, who instructed me to send a check for $40 dlls. so he could send me two SIMS cards. My friend who resides in Eugene went in person and paid and got the two SIMS cards to bring to me on his next visit.
Then yesterday, Nov. 2/06, I was requesting information as how to activate the new cards, they tell me they can not do it as my ACCOUNT IS IN COLLECTION. I felt lied to and defrauded, as I made the payment as accorded in September 12, and thereafter. So why is my account is in collection now? Why did they tell me to buy in person two new SIMS cards and they activate them? Why did they assured me that the early termination fee would be annulled? Why I had to spend additional $40 dlls. for the SIMS cards only to be sent to collection?
What happens now? I do not think its fair that I made payments as accorded and for nearly two months they were encouraging me that my service would be restored. Now I am stuck with the $400 termination fee, after I made arrangements, I am being send to a collection agency, and spent additional $40 and I am stuck with the SIMS cards that I can not activate. Please do not go to T-Mobile, their representatives will tell you ANYTHING to get your money and the company does not honor what their employees compromise with you. T-MOBILE SUCKS |
i beleive you were making the payment arragments with collection agency and not T-Mobile directly. If i am right you will need to contact the collection agency. if i am wrong then i do appologize
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darth8ball
Posts: 47
Phone Model:
T-Mobile Dash
Service Provider:
T-Mobile |
Sat Nov 04, 2006 10:16 pm |
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I can feel for your situation, but am thinking that although you did move why did you not, during the trip from Cali to Oregon ,call TMO and have the phone number changed to a local Oregon number. BTW with a cell phone they come with free long distance so it didn't matter how many Oregon numbers you called and whoever was in your family from Oregon called you in Cali before... well you see where I am going with this. Seems to me you had a problem that caused you to get behind on your bill and when this happened thought the story would gain you sympathy and get your line reactivated with a new number. Oh BTW how many tmobile retail outlets did you pass between Cali and Oregon I mean who knows you can move 5 miles away and go from Cali to Oregon. I think you wanted to take advantage of a situation to help with another problem that was pre-existant, and now are mad because it didn't work.
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xox_lilja_xox
Posts: 8 |
Mon Nov 06, 2006 9:03 pm |
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maybe you should just pay your bill on time, it does tke some time to go to collections, quit bitching cuz the collection agency will let you reactivate instead of paying
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BBerry
Posts: 25 |
Sat May 19, 2007 1:43 am |
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it takes over 90 days before t-mo sends a customer to collections. If you had payment arrangements then your service would not have been off. It doesn't really sound like a situation t-mo would do. The $200 etf's are automatically removed by the systems once the account is pulled out of cancelation. It sounds like the account was never taken out of cancelation in 90 days.
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