| Author |
Message |
margekennedy
Posts: 5 |
 
Sat Nov 04, 2006 9:49 pm |
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Verizon Victims Unite -- If you are a victim of unfair, despicable "Customer Service" from Verizon, please share your story. We need to present a united appeal, via the media and attorney general's ofice, to force Verizon to stop extorting money from customers who attempt to leave Verizon because they don't deiver what they say they will.
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Texan
Posts: 229
Phone Model:
Moto |
Sat Nov 04, 2006 10:22 pm |
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What do you consider being a victim and/or unfair treament? Just curious
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margekennedy
Posts: 5 |
Sat Nov 04, 2006 11:47 pm |
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The short version: I called Verizon at end of contract to end it. I was offered "Free" phone for staying on. I took the bait. The phone never came, but I was billed for it. I called, and CS promised to cancel as originally requested. Next bill came, again charging me for phone that never came, and cancellation fee for two lines. My bill soared to $850 within two months, including "fines." CS reps were dispicable, one telling me that a name I never heard of had signed for the phone that I didn't receive. When I said I never heard of such a person, this B says, "maybe you cant remember all the men that come and go from your house." This was out of the blue. Verizon turned acct. over to collection agency. Sweetheart there told me I would "eat dirt" before I got out of this bill. I gave up, paid them $800 to keep them from further damaging my credit. These people robbed me. I paid for no service, no phone, and no recourse. Also, I applied for a Verizon Mediation to work this out, hoping for some justice. Months went by and I'd paid the bill when someone finally called about this so-called mediation He informed me that he'd reviewed my case and decided against me. This was mediation? I'm astounded that this company stays in business. I am among a number of people I know who have had absolutely disrespectful treatment at the hands of Verizon. My only revenge, and this was sweet, was choosing the new wireless service for a large company at which I work. I was able to persuade them to switch from Verizon to Sprint, a company we've all been much happier with. At least that's 834 phone contracts Verizon no longer has.
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Texan
Posts: 229
Phone Model:
Moto |
Sun Nov 05, 2006 1:33 am |
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Well, no offense intended, but everything does not add up. You indicated you "took the bait" for the new phone.. If the phone was not able to be delivered via fedex they would return it to the warehouse..Then you mention "men" ordering phones under your name.. Not trying to be rude, but I am alittle confused about the new phone issue, did you order them but indicating you didn't receive them?. An account does not go to collections for approx 90 days, once it does, like every other company out there, you have to dispute the charges through them. (collection agency). I am alittle cofused as to why you would give someone over $800.00 dollars if the charges were not legit? If you or someone at your house did not sign for the phone (fedex would not leave them unless you advised them too) I do not understand you being billed if they were in fact returned to VZW warehouse as non-deliverable..
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Texan
Posts: 229
Phone Model:
Moto |
Sun Nov 05, 2006 1:46 am |
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If a phone is not deliverable, it is tracked on Fedex website, and indicates it was not deliverable..Unless you had a whole lot of phones or was ordering expensive PDA's or BB's you would not have an $800.00 bill for 1 mo.. Sorry, I would love to ck your acct, unfortunately sometimes one needs to be pro-active before a situation turns out this way. If someone unknown to you signed for your fedex package at your address, you could have disputed that.. Either way, you cannot blame VZW for someone signing at your home.. Sorry..I am sure you wish to attack the company but VZW does have polices that are followed and like with most other companies, dont believe they are going to put themselves in a postition of not doing what is required..
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T-Mobile Guy
Posts: 13
Phone Model:
T-Mobile Dash
Service Provider:
T-Mobile |
Sun Nov 05, 2006 1:53 am |
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I think what was meant was : someone signed for her or signed there name to get the phone which is illegal and you would actually go after fed-ex or ups, etc. There should have been a tracking number when the order was processed and you can find out exactly where it went. But you cant go after Verizon because that is the shipping companies liability. Also, I agree if the charges were false you should not have paid, and should have resolved it either in court or the media, or something, anything.......but I have also heard of and been a victim myself at one time of Verizons customer service. Plus that "bait" was a contract extension that they need to tell you about first, and I don't know about your state, but mine says that verbal contracts are not binding, I don't know how these companies get around that, even my own??????????But I know where I live UPS and Fed-ex delivery guys dont usually care who signs what as long as they have a signature, some of them just leave the stuff on your doorstep just right for an untrustworthy neighbor to steal it, especially if you live in an apartment.
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Texan
Posts: 229
Phone Model:
Moto |
Sun Nov 05, 2006 2:23 am |
Ok come on now, T-Mobile Guy,
Do you really believe a company the size of VZW is going to risk losing everything over 1 contract? Fedex does not leave the package without a signature period.... So someone at the address signed for it.. It is not like Tmo where they leave with neighbor, etc..only if the party leaves msg to take it elsewhere and that is very, very rare..
Now for the "bait" part.. How long have cell phones been in existance? No one in their right mind would believe they are going to get a phone for free, no contract, nothing... come on lets get real here.. VZW not ONLY makes the person activate the phone either via webiste, or ivr and a copy for 2 yr contract is mailed
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T-Mobile Guy
Posts: 13
Phone Model:
T-Mobile Dash
Service Provider:
T-Mobile |
Sun Nov 05, 2006 3:28 am |
| Texan wrote: | Ok come on now, T-Mobile Guy,
Do you really believe a company the size of VZW is going to risk losing everything over 1 contract? Fedex does not leave the package without a signature period.... So someone at the address signed for it.. It is not like Tmo where they leave with neighbor, etc..only if the party leaves msg to take it elsewhere and that is very, very rare..
Now for the "bait" part.. How long have cell phones been in existance? No one in their right mind would believe they are going to get a phone for free, no contract, nothing... come on lets get real here.. VZW not ONLY makes the person activate the phone either via webiste, or ivr and a copy for 2 yr contract is mailed |
I can honestly say that for a fact UPS HAS left items on doorsteps, happend to my family with a Dell computer......... And as I said that liability does not fall on VZW But on the actual shipper. AND I can also say for a fact that many if not all carriers WILL extend your contract strictly over the phone, but I did say I don't know How. And believe it or not 7 out of 10 upgrade customers I deal with want it for free, without contract extension, since they "already have a contract," or "have been with us for so long," or "have paid so much" and list goes on and on. My comment about the bait is that it is not bait, they WOULD tell you first, but it is definitely an incentive to re-sign, what do you think would happen if customers did not have contracts??? People would switch constantly to get a free phone, or a new plan, or whatever, and profits for all companies get completely unpredictable and we would say Bye Bye free phone. Simply put that is why there is an extension when you take a new phone.........................
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Texan
Posts: 229
Phone Model:
Moto |
Sun Nov 05, 2006 3:37 am |
TMobile Guy,
Unlike the way tmo ships phones, signature etc..I can tell you from my own, personal, not trying to cover for anyone side, VZW always ships Fedex, in 1 entire YEAR have I sw with a person who said it was delivered elsewhere, and guess ywhat?! That was because the person had left note, on a legit form advising fedex to deliever elsewhere... Don't think one can argue that , btw I have worked at tmo , they ship ups and do leave pkg's with neighbor's .. I have never, ever seen a case where fedex did that, sorry. So it either was delivered or it was not.. period..not hard to determine that issue, tracking number is all that is needed.. Baiting.....well..dont have anything to add, if you think something is free in life , guess you might what to educate yourself some more...
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Texan
Posts: 229
Phone Model:
Moto |
Sun Nov 05, 2006 4:42 am |
Ok, TMo Guy,
I am on the same page now, trying to do to many things at once.. Yep, not sure why the quote perception with people when it cames to cell phones is it should be "Free phone, no contract..Don't know where they all work, but hey if they work for company I like d.. sure take whatever procuct they are "giving away" for FREE with no strings ...Cell ph companies PAY for those "free phones" ie, reason for a contact..Anyone who wishes (after 1 yr) to not have a contract is welcome to buy a phone at full retail w/no contract if they so chose..
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