| Author |
Message |
man1234
Posts: 189
Phone Model:
Sanyo Katana II
Service Provider:
Sprint |
 
Fri Nov 10, 2006 12:05 am |
For all of you who think tmobile is horrible, your flat out wrong. Tmobile is a great company. Trust me i know... i have experienced all of them and im going to tmobile on saturday to pick up service from their. They are great. i have friends and family who have tmobile. Much better than the rest , trust me. their only competition is verizon, i must say that verizon is pretty good. but tmobile is just great. i dont understand why everyone is getting so annoyed lately in this forum but its not worth it becuase im sure u can find a way to reason with them , their customer service is great. Either that or you, the customer who had a problem with them, are making some mistake.
i mean come on people, i read some of the things u do and it makes me think "wow your dumb" and i laugh becuase your doing the wrong thing in the situations you all got YOUSELFS into.
im not going to keep ranting but i just wanted to get a point across 
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itsajoey
Posts: 380
Phone Model:
t-mobile dash
Service Provider:
t-mobile |
Fri Nov 10, 2006 12:07 am |
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i agree and every thing about tmo i love my friends have other companys and i tell them about tmo and they are like dam haha tmo is the bestt
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steve0092
Posts: 174
Phone Model:
motorola v330
Service Provider:
t-mobile |
Fri Nov 10, 2006 12:41 am |
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yea that same with me
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Shalalala
Posts: 661 |
Fri Nov 10, 2006 7:00 pm |
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Iw as with T-Mobile for two years - I did not like it. Bad coverage, bad customer service, crappy phones - but you will hear that with EVERY company.
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PIOJO202
Posts: 20
Phone Model:
salvadorian motorola v188
Service Provider:
t-mobile |
Fri Nov 10, 2006 8:20 pm |
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i very agree i been with tmobile since 2004 and i like the service in washington dc here the coverage is excelent and good costumer service i thanks tmobile for been a good company and cheaper plans
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Firehawk
Posts: 25
Service Provider:
T-Mobile |
Sat Nov 11, 2006 9:11 am |
Plain and simple, the majority of the time cellular users are mad at their provider because of something they did (ie overages). T-Mobile has been #1 in customer service by JD Power & Associates for what, 4 years now? I don't think they are doing as bad as a lot of people here care to believe heh.
Coverage is a big gripe, but you know what... everyone has coverage issues, EVERYONE. It's stated in every provider's TOC's that they cannot and will not guarantee coverage or network. The maps are a blanket to give you an idea, not the 100% pure accurate down to the house signal strength. Plus phones vary as well.
I've been with them for a little over 2 years now after being with Sprint, Cellular One & Verizon. T-Mobile by *far* has been the best expierences, and I've had some issues with phones and they were always willing to help when it was something that wasn't my own fault (manuf. defects).
You can't please everyone, with something like 10 million customers. I've had some overages, of course I called in to see why things were so high but when it was explained to me I understood it was my fault, sure I was upset but I did use those minutes and I did know how many I was allowed under my rate plan lol.
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Shalalala
Posts: 661 |
Sat Nov 11, 2006 3:01 pm |
It's easier to get better ratings with less customers.
10 million Vs 58 million - which do you think is easier to please?
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tampadelphian
Posts: 407 |
Mon Nov 13, 2006 11:13 am |
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Then why oh why Manator is VZW able to keep up with TM in the customer service end of things?? 58 million subs is no excuse.
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Firehawk
Posts: 25
Service Provider:
T-Mobile |
Mon Nov 13, 2006 6:36 pm |
| TheManator wrote: | It's easier to get better ratings with less customers.
10 million Vs 58 million - which do you think is easier to please? |
I don't think JD Powers goes and asks 5 or 6 people from each carrier.
Ultimately it doesn't matter how many more people any carrier has for reviews, if they had good experiences and good service and they get asked about it by JD Powers, it comes back positive.
Cingular needs to realize customers care more about customer service than their claim of the largest network. Many independant studies put VZW or TM in first and Cingular always in 3rd.
There is a reason Cingular is always in third, and it's not because they have more customers. It's because their customer service just isn't as important to them as it is to VZW & TM. If it was, one would think they wouldn't continue to be considered 3rd in customer service.
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Shalalala
Posts: 661 |
Mon Nov 13, 2006 10:06 pm |
Excuse me - we put 100000% emphasis on customer service every damn day.
I get AT LEAST 20-30 customer compliments a WEEK. I know that doesn't seem like a lot, but it's not rare AT ALL. Our call center is tied for #1 or #2 in the whole company in the NE region - hell, we've beaten Verizon and T-Mobile 3 times out of the past four months for the NE Region - so don't tell me that Cingular' CSR experience are all bad, because if you're not a customer, (and i don't care if you've been a past customer) than don't even speak on it.
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