| Author |
Message |
tannergdog
Posts: 1 |
 
Wed Nov 15, 2006 3:45 am |
aka why tmobile sucks!
I was using a 600 min per month plan, got a new job and over ran my minutes to the tune of $424. My bad, I should have paid more attention.
So, I go on line as soon as I got the last bill and change my service plan. (Middle of oct) Got my new bill today and it's $572. I call tmobile support and they explain that I'm shit out of luck because I clicked the o.k. button during my plan change on line and it clearly stated that it would not take affect until Nov 1. However, had I called them direct to change the plan they would have back-dated my change and the new plan would have taken over right away.
I explain that this is a major inconsistency and that no where on the web does it explain that you should call tmobile to change your plan during a billing cycle to get a back-dated plan change made.
Yes, they agree, that does suck. Now pay the bill.
So I tell them straight out. I am a dissatisfied customer and would like them to escalate the issue. I'm not looking to get money back, just an adjustment, or credit towards next month, ANYTHING to show me they are willing to work with me to make things right.
Yes, they agree, it sucks to be you. Now, pay the bill.
I further explain that I can't see staying with a company that flat out refuses to work anything out.
Oh, you want to cancel, they say. O.k let us get you over to a person that can do that for you. In the mean time.... Pay the bill.
tmobile fucking sucks!
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Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Wed Nov 15, 2006 5:02 am |
| tannergdog wrote: | aka why tmobile sucks!
I was using a 600 min per month plan, got a new job and over ran my minutes to the tune of $424. My bad, I should have paid more attention.
So, I go on line as soon as I got the last bill and change my service plan. (Middle of oct) Got my new bill today and it's $572. I call tmobile support and they explain that I'm shit out of luck because I clicked the o.k. button during my plan change on line and it clearly stated that it would not take affect until Nov 1. However, had I called them direct to change the plan they would have back-dated my change and the new plan would have taken over right away.
I explain that this is a major inconsistency and that no where on the web does it explain that you should call tmobile to change your plan during a billing cycle to get a back-dated plan change made.
Yes, they agree, that does suck. Now pay the bill.
So I tell them straight out. I am a dissatisfied customer and would like them to escalate the issue. I'm not looking to get money back, just an adjustment, or credit towards next month, ANYTHING to show me they are willing to work with me to make things right.
Yes, they agree, it sucks to be you. Now, pay the bill.
I further explain that I can't see staying with a company that flat out refuses to work anything out.
Oh, you want to cancel, they say. O.k let us get you over to a person that can do that for you. In the mean time.... Pay the bill.
tmobile fucking sucks! |
please follow the forum rules and do not swear thanks
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mpapple10
Posts: 974
Phone Model:
T-Mobile Shadow/HTC Juno
Service Provider:
T-Mobile |
Wed Nov 15, 2006 10:36 am |
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Its tmo's standard practice to only change your plan on the first day of a billing cycling so their are no prorated charges.
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elmo01
Posts: 2186
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Wed Nov 15, 2006 3:16 pm |
| tannergdog wrote: | aka why tmobile sucks!
I explain that this is a major inconsistency and that no where on the web does it explain that you should call tmobile to change your plan during a billing cycle to get a back-dated plan change made.
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au contrare...
tmobile.com
terms and conditions link at the bottom of the page...para 9
a quote (note the bolded text)
Changes to Your Account. If you give your personal account validation information to someone, they can access and make changes to your account just as you can. You may request to switch to another rate plan, and if we authorize the change, a transfer fee may apply and the new rates will become effective by the start of your next billing cycle. Changes may require your agreement to a new Term (if you select a promotional rate plan or special Phone pricing) or new T&Cs. If we allow you to temporarily suspend your account, you may continue to pay monthly charges and we may extend the Term for the length of that suspension.
if your gonna troll at least check first
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Firehawk
Posts: 25
Service Provider:
T-Mobile |
Wed Nov 15, 2006 6:26 pm |
Sounds like the classic case of not reading before doing things and of course blaming T-Mobile for your errors. They can sometimes backdate plans *only* if you call and request it, even then their policy is to future date them excluding family plans which must be backdated (or so they say).
And for some reason I highly doubt they told you, "yes it sucks to be you, now pay your bill". Keep in mind, T-Mobile made no errors so why should they give you free things or credits?
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rensack
Posts: 67
Phone Model:
Nokia's all they way except for 1.
Service Provider:
T-mobile |
Fri Nov 17, 2006 1:52 pm |
I just dont understand some people. Such a cry babies. Just pay da bill. Its not like you didn't do any of those calls.
Posted from a mobile
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elmo01
Posts: 2186
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Fri Nov 17, 2006 3:06 pm |
| Firehawk wrote: | Sounds like the classic case of not reading before doing things and of course blaming T-Mobile for your errors. They can sometimes backdate plans *only* if you call and request it, even then their policy is to future date them excluding family plans which must be backdated (or so they say).
And for some reason I highly doubt they told you, "yes it sucks to be you, now pay your bill". Keep in mind, T-Mobile made no errors so why should they give you free things or credits? |
I hear ya...I was ATT customer care... digital plans all back dated to the first day of the cycle... GSM plans didnt... they were first day of next cycle or if requested immediate and prorated (billing nightmare)...and invariably a customer would call in and say my old rate (stressing old in their voice) plan would back date...you know the rest
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RedR0se
Posts: 29
Phone Model:
T-Mobile MDA
Service Provider:
T-Mobile |
Tue Nov 21, 2006 8:10 pm |
The key issue here is that there were no actual T-Mobile errors. You used the minutes, you changed the rate plan and you knew it would start at the begining of your next cycle why did it surprise you to get such a high bill?
We only backdate a Individual RP once a year and per customer request.
At least you are now on the correct rate plan and the overage should not happen again.
We are always willing to work with you as long as it's reasonable.
The usage is valid thus the overage is valid.
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