Sued for Early Termination Fees

I agree with the idea after the intial two years of being a customer there should be no more contract binding you to this company. I'd rather pay full price for a phone then to get one of their recondition phones anyways. Please... you pay for your phone many times over. T-Mobile is not in business to give anything away! Let's be real these phones are not costing hundreds of $$$ to make. I would have no problem paying this price if they were made in the US giving American a fair paying job.

I'm not sure people are always trying to get out of something they need to pay for as in my case yes, I thought when re signing my contract to get a cheaper phone I was being given an instant discount like every other time I've done this. After phones arrive and I throw away the boxes. Come to find out this was a rebate deal.

When do I find this out? When the bill comes- I pay my bill minus the new phone charges till I can figure this thing out. Mind you I've been a T-Mobile customer for 4 years. Have always paid my bill on time, in full! Let me quote one of TMobile reps as calling me an "excellent customer". Of course after many phone calls and hours of talking to many people- yeap you guessed it just pay the money nothing anyone can do. Too bad, so sad. Well remember I have not paid for those phone charges on my last bill and exactly 30 days later they shut off my service on an "excellent customer".

I've given t-mobile over $4,000 in the last 4 years and this is how you are treated in the end. Yeap, pay up NOW! or you will be in breech of the contract and owe $200 per phone. Unbelivable-it wasn't like I was some sort of dead beat that has had a problem with bill paying and I was treated like crap. Oh if I want my service restored pay the bill! Just a note the check was in the mail my current bill was not due yet.

T-Mobile you suck- and yes I will make it my personal mission to tell anyone and everyone what crappy, crappy customer service they have.

Talking to these jokers can be quite amusing. One rep, Embony rep#412413 told me tmobile does not have a corporate office. I informed her, for her information that I'm not THAT stupid and gave her the corporate office address and the CEO's name. Just so she doesn't have to lie to customers the next time she is asked this question.

Another bone to pick is why doesn't tmobile state your contract dates on your account on the web? One rep Craig rep#0458214 told me it's like selling a house. You would not want to advertise the bad points. What?

I've asked tmobile for a copy of MY contract with dates, which they are unable to provide. Strange.........

And they should quit using your SS# for ID purposes. This should cease immediately!

Again DO NOT get involved with this company. Even check out the CEO see what he is about, you might not want to sign up! I wish I had done my research before becoming a long term customer. In the future I will be very careful on where my money is being spent. Say no to T-Mobile and never shop at Walmart! Corporate America sucks! Watch the new geez I wish i could get 250 million when I leave my job like the Home Depot CEO. What a deal - who do you think is paying this bill?

Well, working for the competetion I can tell you that all cell phone company and credit card companies do the same thing.

Great customers, miss a payment, you get hit hard. Happens to a lot of GOOD people and it happens to a lot of BAD people. Don't get me wrong, cell phone companies would not be anything with the customers - but you have to understand that cell phone companies have 'good' customers that turn 'bad' and then those companies can't take any chances of cutting any slack for the good customer because in this day and age it is really hard to predicit if a customer is going to remain faithful with us for two years, or if they chose longer.

Just remember, it is nothing personal.

You are always going to have people who have bad experiences with cell phone service providers. Not like this kind of thing wouldnt happen with any of the competition out there.

woo hoo i loveee t mobile and i have wayyy better customer service then any of my other friends on the other networks and just cuz it was youRRRRRRRRRR screw up on not doing the rebate dont blame tmobile cuz you messed up geeze oh yea and every customer is great to the im get it all the time when i call in. but yea can some one plz up date the original topic and who one or who lost?

Yeah - serivce providers try their best all the time -

overcharges, bullying . is the only way companies make their extortionate profits

__________________________________________

Even internally, we haven't had any updates on what is going on. Nothings been said really since the original Press Release.

I have to agree with many of the people on here who are actually correct about why contracts exist (lower phone costs, better plans)

If anyone would like to actually understand this, look at prepaid phones. For example, the SK3 for a prepaid cust is almost full price at $399.99 (it's still a little more expensive at the full cost) however, if you sign up for a 2 year contract you can get the same phone for $200.00 less - $199.99.

So yes - The ETF does make up the subsidy we provide on phones.

Next point - There are ways to have an ETF waived or prorated. If you port your number out with in the last 30 days of your contract, we will prorate it. If there are major changes in service costs (Like when text messaging went from $0.05 to $0.10) you have a set period of time to call and cancel with no ETF. If you are moving overseas and have valid documentation, we will waive it. If you live in an area that T-Mobile coverage maps show no service what so ever, we will waive the ETF. Complain that you got bad customer service - Sorry no dice on waiving that ETF --- We apologize that it happened to you and we try to weed out the bad apples.

If people would just read their contracts before signing them, life would be so much better!

I know I said my two cents - But I just found this and had to share:
http://www.ctia.org/news_media/index.cfm/AID/10258

21. According to Dr. Jerry Hausman, the MacDonald professor of Economics
at MIT, “The ETF reduces carriers’ cost of serving all customers by
reducing transaction costs and the wireless industry is intensely
competitive. Thus, prohibiting carriers from charging ETF’s will cause
prices for wireless services and/or equipment to be higher than they
otherwise would have been.”

I have TMobile and for the most part I am completely satisfied. I've been a custmor now for over 1 year, and have not paid my bill late ONCE. I am always on time - I pay AHEAD of time even. Now I know, not that big of an accomplishment, but my point is, I'm a loyal customer.

I upgraded my phone once within the year and in order to do that the guy at the T-Mobile store said he "had" to extend my contract for 2 years. Because I wanted the lower price on the phone (for upgrading my contract).

Anyway, about 7 months later my phone broke (no insurance plan) wanted a new phone, and I was told I didn't qualify for 17 months. 17 months is a LONG time. Like, a ridiculously long time. And yes I know that going into the 2 year contract.

Here's my beef:

The phone I wanted was $300.

It would be CHEAPER for me to CANCEL my service with T-Mobile and pay the $200 ETF and then sign up again with a new service and get the discounted price for the phone.

It's sad when it's cheaper for you to cancel your service and re-activate just so you qualify for a low price upgrade rather than have the company want to keep you as a customer and reward you for always paying on time.

Sued for Early Termination Fees

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