Do not sign up with T-Mobile

I am on my sixth month of trying to resolve a billing dispute with this company. I have sent many letters and made many phone calls, to no avail. This is the worst customer service I have ever encountered, bar none!
Henry Scott

C'mon....details, details!!!

Essentially I called to complain about their customer service (they claimed I hadn't returned a broken phone in exchange for a new one they sent me), happy at least that my contract was expiring in a few months and I could switch to a new carrier. Boy was I surprised. Someone apparently extended by contract for another six months. When I called to complain, I was told their records showed I had orally authorized the extension in a phone conversation with T mobile. I pointed out how unlikely that was, given that I had called and written to complain about problems with the company, and had moved outside its service area. Eventually I got them to acknowledge that they had received the returned phone (this took about two months). Then they said that, as a "special courtesy" to me, they would cancel the extension of my contract that I had never ordered. This all transpired this summer. So imagine my surprise to find a bill collector calling in November to collect an "unpaid balance" on my T mobile bill -- the charge for ending my contract early! That was particularly surprising to me because they never sent me a bill for that after we had (I thought) resolved the problem. T mobile is the nightmare that never ends!

I concur, this company can be a nightmare that will never end. Good luck on resolvement, and rest assured 6 months of hassle is just the beginning.

haha i loveee tomobile and they have great cs help me out with everything sucks to be you tho haha

I believe the reply posts speak for/exhibit the general mentality one will encounter when attempting to resolve issues with this particular carrier.

Once again, good luck, pursuring this issue will be a long, drawn out process.

I strongly urge continue the effort through any legal means required.

I am familiar with a case that has been dragged out over a year by the carrier, even with overwhelming evidence the carrier is at fault, and I surmise they will continue to fight for quite a while yet.

Do not be dismayed or intimidated by the comments one will get on this site, especially comments as to "contracts", the contracts are so ambiguous they are being thrown out (nullified) in many court actions.

I am currently involved with a billing dispute with customer service. It has been going on for two months. The claim I returned a phone with liquid damage. I have asked for proof and they are unable to furnish any documentation. I have used there e-mail address in “contact us”.

Here is a short summary of the responses. The phone was received by T-Mobile on Nov. 12. They inspected the phone on Nov. 3, (before they received it) and accessed charges to my account on 11/10. I received another e-mail from T-Mobile and they have changed to broken LCD on 11/30.

I have tried to resolve this with T-Mobile which turned out to be a waste of time. I told the supervisor that I would go to our State’s Attorney General Office with a complaint and was told by the customer service supervisor to go ahead and T-Mobile would never reverse the charges.

The complaint will be filed tomorrow.

Might want to try FCC as well. When I was a supe at TM I found that the powers that be were more intimidated by FCC complaints than any other.

Also, TM has an excellent executive relations department which can usually help quicker than going to the state or federal authorities. Contact customer care and ask for their email/fax/address.

Good luck,

Tampadelphian

the reason they're more afraid of the FCC is because t-mob is a communications service provider. not an equipment manufacture

Do not sign up with T-Mobile

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