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cytiger1
Posts: 5 |
 
Sun Dec 31, 2006 12:03 pm |
sry i'm new to this place.
yesterday marked the 18th month in my 2 year contract with cingular. we have a famillytalk plan. i was interested in upgrading my razr v3 (developing an odd keypad smell) to a v3i where my phone is the primary # on the acct. the rep in the store told me that although it's normally 349, he would sell it to me for 319. but when i go online, i can get it through the cingular website for 199! is there something fishy going on here? should i try another store? or ebay?
i am eligible for an upgrade right? i'm just so confused...
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Malibu21
Posts: 1002
Phone Model:
V3xx Lightly Modded, V6 Maxx Tweaked nicely.
Service Provider:
The New AT&T |
Sun Dec 31, 2006 6:20 pm |
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he probably didn't look up your account, and if he did, you're not eligible for an upgrade, 349 is the retail
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gerio
Posts: 389
Phone Model:
3G iPhone, by Golly!! And a couple of Razrs
Service Provider:
AT&T & Cellular South |
Sun Dec 31, 2006 6:26 pm |
With all due respect to the Cingular store reps and CSRs here, I've found that information can vary somewhat between different stores and people you talk to. In my experience, I've been elgible for an upgrade after 18 months into every contract I've been in. Check with another rep or call the main Cingular number and talk to a CSR there. You should be elgible for that upgrade.
Geri O
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Malibu21
Posts: 1002
Phone Model:
V3xx Lightly Modded, V6 Maxx Tweaked nicely.
Service Provider:
The New AT&T |
Sun Dec 31, 2006 6:30 pm |
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Usually yes, in the 18th month you're eligable for an upgrade, but if you have an abundace of suspensions or late payments, then they may hold it back until the two years is up, you must remember authorized dealers sometimes have different promotions than cingular, usually they're better discounts.
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cytiger1
Posts: 5 |
Sun Dec 31, 2006 9:17 pm |
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yeah i gave in and upgraded through the website, thanks for everyones responses
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Malibu21
Posts: 1002
Phone Model:
V3xx Lightly Modded, V6 Maxx Tweaked nicely.
Service Provider:
The New AT&T |
Sun Dec 31, 2006 9:51 pm |
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there you go, have fun with it
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Shalalala
Posts: 661 |
Mon Jan 01, 2007 11:32 am |
Yeah, if you have like 3 or more suspends for non payment in a period of time, you might nto be qualified for that upgrade - and I did not know this until I had this issue come up.
But if you're lucky, you might get a nice rep who can make the exception upgrade - it'd be a 1 yr discount for a new 2 yr contract...
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cytiger1
Posts: 5 |
Mon Jan 01, 2007 1:01 pm |
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well what makes it bizarre is that i've never missed a payment or anything. i'm almost the picture perfect customer who goes over minutes, uses a lot of txts and medianet haha and never misses a bill
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justin22
Posts: 213
Phone Model:
Samsung D807, Moto KRZR K1 Red
Service Provider:
Rogers Wireless |
Mon Jan 01, 2007 2:22 pm |
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also internet pricing is generally always cheaper then stores or what cust serv has to offer. the main reason behind that is because its a self service option when you order online so reps don't collect commission and customer serv doesn't have to answer calls.. something along those lines is why its cheaper
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Malibu21
Posts: 1002
Phone Model:
V3xx Lightly Modded, V6 Maxx Tweaked nicely.
Service Provider:
The New AT&T |
Tue Jan 02, 2007 1:32 am |
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Generally.
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