| Author |
Message |
catch22
Posts: 33 |
 
Sat Jan 06, 2007 4:15 am |
Block incoming calls (they can't do it, the system isn't set up for it)
Block Text messages from another handset (once again system can't do it) but they can block spam/emails
Give you bonus minutes because you ran out (you need a better plan)
Give you the number to the corporate office (their isn't one available to the public)
Give you overnight shipping (they don't even have the option)
Give you free express shipping just because you don't feel like you should pay it (if it's been less then 30 days since your last upgrade or exchange they can waive the shipping)
Give you a brand new phone past buyers remorse because yours has a defect (do a warranty return to an equipment manufacture and see if they send you back a new phone) (if it works it works quit complaining). however reps might be able to offer you an alternate exchange, but if it doesn't show up on their computer it isn't gonna happen.
resend the ringtones you bought for your old nokia 3220 to your new nokia 6133 (or whatever phone it is) when you bought that ringtone you bought it for that phone, the only exceptions are exchanges.
help you xfer ringtones from your razr to your friends razr via bluetooth (same reason as above)
refund a game because you didn't like it (they might do a couple as a courtesy but don't get used to it)
ask them to do anything involving the operation of your phone, while your talking on that phone and driving down the road (this to me seems obvious but sooooo many ppl do it)
waive your ETF because you can use your phone anywhere but in your house (i'm sorry but mobile phones are not a designed to replace landlines)
demand something out of policy because a guy in a store told you they would do it, (if we don't have proof (I.E. MEMOS) we won't do it. we'd be giving away free cars and houses if we went by what somebody said, and this includes other reps)
well feel free to add to this if you also know what reps go through almost everyday.
|
 |
Advertisement
|
|
|
|
|
Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Sat Jan 06, 2007 9:59 am |
Give you the number to the corporate office (their isn't one available to the public)
there is one availble to the public but customers need to find out for them self.
reps give out the Customer Relations adress
|
|
catch22
Posts: 33 |
Sun Jan 07, 2007 12:55 am |
|
no they don't, read what it says under it in the directory. or at least they shouldn't be. also different skill sets have access to different numbers. but point is don't call in asking for it.
|
|
Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Sun Jan 07, 2007 2:45 pm |
| catch22 wrote: | | no they don't, read what it says under it in the directory. or at least they shouldn't be. also different skill sets have access to different numbers. but point is don't call in asking for it. |
everyone has access to the Customer Relations adress.
|
|
CellPhoneSilly
Posts: 9 |
Mon Jan 08, 2007 6:15 pm |
|
Dont ask a rep why they cant send picture messages to Boost or other smaller networks. Had a customer call in today to trouble shoot her mms. Had her send one to herself, then I sent a test one, she got both, then she started complaining that she could send them to the major network users, but not Boost and some prepaid. She started claiming we were BLOCKING her from doing it. I couldn't troubleshoot that because I couldnt reproduce it. She swore at me for not even trying. How could I troubleshoot that????
|
|
catch22
Posts: 33 |
Tue Jan 09, 2007 3:22 am |
|
yea i once had a lady blame me personally for a tower outage.
|
|
rensack
Posts: 67
Phone Model:
Nokia's all they way except for 1.
Service Provider:
T-mobile |
Fri Jan 19, 2007 4:12 am |
|
What if I ask for loyalty mins. instead of bonus mins. Will that work?
|
|
SouthStar019
Posts: 10
Phone Model:
SideKick II, Samsung T809
Service Provider:
T-Mobile |
Sun Jan 21, 2007 10:13 pm |
| rensack wrote: | | What if I ask for loyalty mins. instead of bonus mins. Will that work? |
hahaha. nice catch. i doubt that works.
i did hear somesome where TM gives out B-Day mins on the persons Bday.. true?
|
|
Sir_GoAtaLoT
Posts: 406
Phone Model:
BlackBerry 8100 Pearl
Service Provider:
Rogers |
Mon Jan 22, 2007 1:12 pm |
| SouthStar019 wrote: | | rensack wrote: | | What if I ask for loyalty mins. instead of bonus mins. Will that work? |
hahaha. nice catch. i doubt that works.
i did hear somesome where TM gives out B-Day mins on the persons Bday.. true? |
Loyalty minutes program was discontinued in later 2003.
and the B-Day Minutes thing i never heard of but that might be true.
|
|
rensack
Posts: 67
Phone Model:
Nokia's all they way except for 1.
Service Provider:
T-mobile |
Tue Jan 23, 2007 7:08 pm |
| Sir_GoAtaLoT wrote: | | SouthStar019 wrote: | | rensack wrote: | | What if I ask for loyalty mins. instead of bonus mins. Will that work? |
hahaha. nice catch. i doubt that works.
i did hear somesome where TM gives out B-Day mins on the persons Bday.. true? |
Loyalty minutes program was discontinued in later 2003.
and the B-Day Minutes thing i never heard of but that might be true. |
I was browsing in another forum and I read that some T-mo CS still give Loyalty mins. ( According to them it seldom happens. )
|
