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itsajoey
Posts: 380
Phone Model:
t-mobile dash
Service Provider:
t-mobile |
 
Thu Mar 15, 2007 12:29 am |
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yea whats the aws band?
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mpapple10
Posts: 1021
Phone Model:
T-Mobile Shadow/HTC Juno
Service Provider:
T-Mobile |
Thu Mar 15, 2007 7:12 am |
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Aws is 2100/1700.
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itsajoey
Posts: 380
Phone Model:
t-mobile dash
Service Provider:
t-mobile |
Thu Mar 15, 2007 11:43 pm |
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oh ok thats what i was thinking i didnt know it was also known as aws. thanx mpapple10
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Germanopher
Posts: 19
Phone Model:
T-Mobile Danger Sidekick 3
Service Provider:
T-Mobile |
Thu Mar 22, 2007 10:26 pm |
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I definitely agree that T-Mobile is VERY VERY behind in technology and they are VERY VERY slow in developing new things.
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stevenq
Posts: 2 |
Sun Mar 25, 2007 7:07 am |
| carpexdiem22 wrote: | | it's kinda sad that tmobile is a bit behind in network technology. it could be so much more...*sigh* |
As a country, our networks are the slowest (look at South Korea's blazing fast wireless networks before saying anything btw) and our coverage is the worst. People in asian countries like Korea, Japan, and China rarely ever get dropped calls.
Testament: I got back from China last year and I had 6 bars max reception the entire 3 week stay and that's including a 2 mile jaunt up Huanglong at over 10,000 feet elevation.
A fairly recent article (12/06) in the San Francisco Chronicle underscores my point:
http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2006/12/04/BUGAJMN7N4 1.DTL&hw=cell+phone+coverage&sn=004&sc=636
According to the article, customer satisfaction has gone largely unchanged the last 5 years. That's bad considering service wasn't all that great 5 years ago and things are supposed to be getting better.
"Despite spending billions of dollars to improve its networks and offer more products and features, the cell phone industry is falling behind in delivering the kind of reliable service that meets consumer expectations.
A survey in the January issue of Consumer Reports shows customer satisfaction largely unchanged for the last five years. The survey found overall customer satisfaction was at 66 out of 100, down one point from last year and virtually unchanged since the surveys started in 2002. The results put the cell phone industry below sectors like hotels and insurance and in the same league as cable TV and computer tech support.
In a survey in October, J.D. Power and Associates reported customer satisfaction at 7.27 on a 10-point scale, with 10 the highest. The level of satisfaction has been steadily slipping since 1996, when the first survey reported a 7.55 score that has gone unmatched.
Both surveys measure call quality -- the ability to make and maintain phone calls without excessive static or other problems. In the latest Consumer Reports survey, 54 percent of those polled who left their phone company said their top reason was poor phone service, which is up slightly from the year before.
Part of the industry's problems stem from bureaucratic difficulties in installing cell sites to improve service and dealing with topographical challenges, which is especially difficult in hilly parts of the Bay Area.
Top rating for Verizon
Overall, Verizon Wireless was rated by Consumer Reports as the best cell phone service in the Bay Area market, followed by a three-way tie among T-Mobile, Spring and Cingular.
Nationally, Verizon earned at least a share of the top spot in 15 of the 20 markets surveyed while T-Mobile ranked first in five markets. Alltel placed third, coming in first or tied for first in three markets.
The low overall satisfaction comes despite the billions of dollars the industry has invested to expand network capacity and improve coverage.
By some measures, those improvements are paying off. According to J.D. Power, the average number of problems per 100 calls has dropped to 21, down from 32 in 2004. Although that is a far cry from the wireline telephone industry, which delivers reliability of almost 100 percent, it's a significant improvement that industry officials feel they're not getting credit for.
Taken as a whole, the surveys suggest the industry has its work cut out. Even as they pour money into their networks, companies face a subscriber base -- 219 million users and counting -- that is increasingly replacing its wireline phones with cell phones. In fact about 13 percent of adults say they use only a cell phone or plan to do so within the next six months, according to a Harris Interactive poll conducted in August.
That has put more pressure on the industry to deliver reliable service.
Higher expectations
"Five to 10 years ago, people didn't expect calls to go through all the time; it was still a relatively new technology," said Kirk Parsons, senior director of wireless services at J.D. Power. "Now everyone has it and expectations are much higher for the phone working all the time. It's a mass product now."
Charlene Hios, 47, a seminary student from Mill Valley, said that while she feels the calling plans have improved, cell phone service has gotten worse over time. Hios, a T-Mobile customer, has trouble maintaining calls from her home and school and also hits problem spots in San Rafael.
"I'm a customer, I'm paying money. They should be putting in things that take care of customer complaints to make service better," she said. "The carriers need to put their money where their mouth is."
Carriers say the biggest hurdle in improving service is the time it takes to put up cell sites to expand coverage and fill holes in their networks."
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