| Author |
Message |
Rotomolder
Posts: 3 |
 
Mon Jan 15, 2007 7:30 pm |
T-Mobile To Go Issues
1/14/07
My Experience with the T-Mobile To Go cell phone service.
12/26/06 Purchased 2 T-Mobile to go phone kits at Wal-Mart along with 2 $100.00 refill cards. The clerk was too busy to activate the phones so I activated them the next day by my self. This process seemed to work as I was assigned to numbers and the phones came with 25 minutes free when you start the service. I had explained to the Wal-Mart clerk I would buy the phones if they could port my old cell numbers to these new phones, they assured me this is no problem usually takes 48 hours. I asked her to call T-Mobile to confirm this and she did, and the confirmed this can be done and that the process may take 48 to 72 hours though.
Well, it took until the 8th of Jan 2007 for my numbers to be transferred to my phone. After many calls to your help line and now here his the next problem. I try to access my number, Guess what it does not show up in your system. Example I dial #686# my ported number show’s up in my Samsung t209 phone but when I tried to add minutes to my number its not in your system. How can this be?
Another 5 days of calls to your support numbers. And the usual answer we don’t know what the problem is. How can this be?
I decided to go to one of you corporate outlets (University Park Mall South Bend Indiana 1-574-273-2781 ask for Bryan ) Talked to your Senior Retail Sales Rep. He was very helpful but in the end he could not get anyone in your organization to rectify the problem either, he did spend 1 ½ hours with me which I did appreciated that after driving over 90 miles round trip. One more detail, my phone is now dead because I can not put any minutes on it because its not recognized by your system, even when I call in I can not get past your please type your number in to get help. How does this get fixed?
Just one more thing, I have two of these phones and they both have the same problem.
And the saga continues.
I called T-Mobile to Go Help line again today 1/15/07 and again had to go through the I’m sending you to the next level. After they got me out of the activation department I got to a fellow in Seattle Washington this time and started to plead my case again, he truly tried to help me. But again he told me that I had to wait another 24 hours for the port to go through after 1 hour and 15 minutes on the phone with him. He did promised to call me back tomorrow, but I don’t believe that either. Not to sound like Andy Rooney.
Oh, I did send a complaint to the FCC on Sunday and today I also sent a letter to our states Attorney General about who can help me, I’ll see if this will do any good.
To be continued? I’m sure.
Or if any one could send me the phone number of the man behind the curtian. (The Wizard of T-Mobile USA) I could try to see if he cares about service. But I doubt that also.
Thanks for comments other that We told you not to buy a T-Mobile phone....
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bcagle3
Posts: 137
Phone Model:
Sam 629
Service Provider:
T- mobile |
Tue Jan 16, 2007 3:24 am |
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who did you port from and which number is active
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Rotomolder
Posts: 3 |
Tue Jan 16, 2007 7:18 am |
Centennial Wireless and actually Both numbers are in T-Mobiles system
If you use the #686# to check the number in the phone it shows my ported number. When you call customer service to add minutes or to go through the T-Mobile instructions the automated voice tells you they never heard of the number. This is the problem.
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bcagle3
Posts: 137
Phone Model:
Sam 629
Service Provider:
T- mobile |
Tue Jan 16, 2007 10:56 am |
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try adding to old number ask care rep if opl number showes in system
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Rotomolder
Posts: 3 |
Tue Jan 16, 2007 9:31 pm |
Tried that, T-mobile said they could not add minutes to my old number. Baffled me too.
As the story continues
Called again Monday spent another 1 1/2 hours on the phone to only repeat my story 3 more time. And told to wait another 24 to 72 hours.
Tired of this crap.
I sent a letter to Our State Attorney General to see if the can help. (1/15/07)
Got a reply from them today (1/16/07) Wanted all the information on this.
That surprised me!.
Stick around see how this comes out.. Will keep posting information.
Oh, Also went to Wal-Mart tonight talked to Store General Mgr. They pulled a number out of a book and call someone in T-Mobile.
They said this guy can fix it. So there is a number out there just need to get it.....
I will believe this when it happens.. To be continued!!
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