T-Mobile bill - $900

Hello,

My girlfriend just checked her bank account this week and noticed last month TMobile took out $900 from her account...

That was last month and again this month...

Ok, here is the story... girlfriend and I start dating...

use the cell phone to call each other... long distance and wrong carrier relationships are hard to work, but we are trying...

she has Tmobile

and I have Sprint... some how she racked up a $900 phone bill two months in a row...

is there any way to have the adjusted out or anything?... all help will be greatly appreciated... Not to fret, this will not kill my relationship, as I have since then procured an add a phone on my Sprint account... But thanks for worrying about me...

Is it possible to argue that she added me on the Fav. 5, which she does not have for some reason? Or is this a lost cause...

Let me know...

Thanks,

Z.

if your both a NationWide Plans then you shouldn't have that problem. if one of you is in Canada then she got Long Distance charges. If one of you are not in Canada or USA then she got International Charges. If you 2 have been texting then that could have caused all those charges.

tell her to call T-Mobile Customer Service and find out wat made her bill go up. and see if their is anything they can do about it.

Hello,

No, it wasn't text charges... It was just that she went over her minutes and the charge was .40 per minute... that is where the charges came in... Any ideas on if they could adjust out the charges?

Let me know...

Thanks.

My hubby and I went through the same thing when we started dating and we lived within 10 miles of each other!

Congratulations on your relationship,btw.

He had one month left on his contract and tried to terminate early to get on a plan with me, $200 charge. He tried to add minutes to his plan for the remaining month, they wanted to extend his contract another 2 years (just to add minutes to his plan!)

I was adamant that I needed to stay with Cingular because my family is with cingular and I get free in-network and so we waited and got our plan together when his ran out. Now he's completely unhappy and wants to switch back to verizon.

I know that this doesn't answer your question, but I just wanted to say we started the same way and were married in less than a year. Good luck with your new relationship!

Hopefully you will at least be a gentleman and help her pay her phone bill if y'all can't get it wiped out. I know it's possible, but you really gotta know someone on the inside who's willing to do it for you.

Thanks... yeah, as far as paying for it... I will probably end up paying for it, if I can't figure out a way to resolve it...

Thanks for your response... this is one of those whirlwind romances that you read about... From the first time we talked we knew that was it for both of us...

So this will not be the end of things but only the start... so I already ordered the Sprint phone to avoid this in the future...

Thanks again.

tell her to get the myfaves and u prolly have free incoming rite?

I got her a sprint phone... but I was wondering is there a way to get the past bills reduced?

Yeah. Tell them flat you you aren't paying them a dime unless they cut the bill in half (or tell them they can take you to court because you refuse to pay). Watch how fast the customer service rep. agrees to reduce your bill 50%.

All my friends have done it, lol.

Or better yet, have her actually take responsibility for her overages and remember to check her minutes before the bill comes out next time.

Sorry.don't mean to be testy but why should it be credited when it's legit? Always wondered why people don't think they're liable for their actions.

I agree with tampadelphian. I work for T-Mobile and I've done cust service for them - No matter what ToWhateverEnd thinks or says, not all reps are going to flat out credit 50% of a bill just cause someone says they are going to cancel. If the charges are valid, we do not have to credit anything - It's going above and beyond if we do. Because alot of our customers did what ToWhateverEnd and his friend's have done, credit policies have gotten harsher, and they look very closely at when they are done and why, so here are a few things I and other reps review before considering giving one.

I, as well as most reps, look at several different things.
-- First off, how long as the account been there. I'm more likely to try and help if the customer has been with us over 2 years or under 3 months.

-- What is their payment history? If their avg bill is less than about $50/month, I'll offer to credit maybe upto double their standard bill. Between $50 & $100 - Maybe $100 or a bit more. Over $100 on a regular basis - We'll work something out.

-- How much have they already been adj since they started? Do they abuse the system? If their credits equal 1% or more of their total payments, your gonna have to convince me really hard to adjust anything.

-- Suspensions/late notices/etc. I'll look at the collection history. If you are always gettings text messages or letters about how past due your bill is, that's another mark, but if your paying ontime each month that's a check in your favor.

So as you can see, if we are going to circumvent policy you had better be a very good customer. Before I offer a credit though, what I will offer is a rate plan change and a courtesy re-rate. Basically, if the overage would never have occured if they were on a 2,500 min rate plan for $99.99 but were only on a 600 min for $39.99 - I'll offer to change the rate plan to the one that would properly cover them, including the one year contract extention - The re-rate the customer as if they'd been on that plan instead.

So my honest advice - Realize that you guys screwed up, take ownership of your mistakes, act like responsible adults and just pay the bill. She could have checked her minutes by hitting #646# at anytime - Takes all of 5 seconds. She could have called customer service - Takes 5 minutes. She could have checked online - Takes 1-2 min depending on the connection since it's on the very first page.

T-Mobile bill - $900

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