| Author |
Message |
kamaone21
Posts: 4 |
 
Tue Jan 30, 2007 11:16 am |
I switched to a BlackBerry right after Christmas. I was told I had signed up for a $19.99 plan that included internet, e-mail, text messaging, and IMs. The plan only includes e-mail and internet. Now I have to pay $108 for a mistake made by a customer service employee because they failed to document that the plan she informed me of, which does not exist mind you, included text messaging and IMs.
The only option I have right now is to fax corporate offices and try to resolve it from that end. Does anyone have any other ideas on what it is that I should go and do to try and fix their mistake and not be screwed out of $108?
I appreciate anyone's help on this matter.
|
 |
Advertisement
|
|
|
|
|
josephakibeh
Posts: 22 |
Tue Jan 30, 2007 11:19 am |
What happened was the T-mobile rep probably discussed with you the sidekick data plan
which offers unlimited text internet and email for 20 dollars
as far as blackberry it doesnt offer the unlimited text messaging part
best thing i can tell you is call tmobile tell them you wanna cancel and see how much credit they will offer you to stay as there customer man
|
|
kamaone21
Posts: 4 |
Tue Jan 30, 2007 11:25 am |
| josephakibeh wrote: | What happened was the T-mobile rep probably discussed with you the sidekick data plan
which offers unlimited text internet and email for 20 dollars
as far as blackberry it doesnt offer the unlimited text messaging part
best thing i can tell you is call tmobile tell them you wanna cancel and see how much credit they will offer you to stay as there customer man |
yeah I told them I was fed up with this and would not have had my girlfriend purchase a $400 phone I did not need as a christmas gift and was going to cancel. That I could not see spending $20 + another $15 just for email and ims on my cell phone. The guy was more than happy to help me cancel my plan lol.
|
|
josephakibeh
Posts: 22 |
Tue Jan 30, 2007 11:35 am |
|
LOL hmm usually always works with me i always tell them wow i cant believe this i used to have cingular and never used to have this problems and they would hear cingular and they would always try to help me out .
|
|
kamaone21
Posts: 4 |
Tue Jan 30, 2007 11:38 am |
|
I did not mention the last service, Nextel that I had. I am writing a letter to fax them including the great customer service they are known for and how I left Nextel to go to this service and have no reservations about switching back to Nextel because they would not treat a customer like this. Maybe it will work. The BBB is also getting a copy of this letter and I am making it known that they are getting a copy of it. Hopefully this will expediate the process in hearing a response from corporate.
|
|
bcagle3
Posts: 137
Phone Model:
Sam 629
Service Provider:
T- mobile |
Wed Jan 31, 2007 12:01 pm |
|
you Can look anywere on tmo website go to any store and call any rep also you can check your msg totals through phone so do some home work and know what plan you have in 5 years in the wireless world i have never seen a high bill that was not in some way the cust fault you sent the msgs so you get to pay for them if you are not sure what your plan covers the go find out if you assume anything you run te risk of a high bill if the answer sounds to good double check also 35 a month for unlimited email and text is still cheaper than most any other carrier
|
|
kamaone21
Posts: 4 |
Wed Jan 31, 2007 12:06 pm |
|
I have no qualms with taking responsibility for any and all messages I may have sent/received. I have a problem with being told I was going to get them for free and then being hit with $108 in charges because in all actuality I was not.
|
|
elmo01
Posts: 2198
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Wed Jan 09, 2008 9:13 am |
|
the rep that took the call initially should have handled the call. I'm rather surprised he/she didnt. personally I cant think of a carrier that wouldnt do it with a new customer.a simple credit educate the customer and apply data/msg rate plan options.personally I would call back and pose the situation that way. escalate to a supervisor if necessary.
|
