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Home > Cell Phone Forums > Manufacturers Talk > Motorola Talk > RAZR V3 locked out - Contact service provider

RAZR V3 locked out - Contact service provider

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fastlane
Antenna Booster Novice
Posts: 3
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Wed Jan 31, 2007 12:31 am 
i forgot my unlock / security code and have maxed out the attempts and now the display shows "contact service provider". is there any way to get it unlocked without taking it in?
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Malibu21
Moderator
Posts: 1002

Phone Model:
V3xx Lightly Modded, V6 Maxx Tweaked nicely.

Service Provider:
The New AT&T
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Wed Jan 31, 2007 2:09 am 
Originally did it ask for a subsidy password or security code?

If it's the subsidy password leave the sim in for 30 min and the subsidy should come back up.

If it's the security code, it may ask for a puk code, if you got past that and can't enter any codes you'll need a new sim.
fastlane
Antenna Booster Novice
Posts: 3
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Wed Jan 31, 2007 7:47 pm 
It is asking for a subsidy code? What is a subsidy code for a cingular phone?

Malibu21
Moderator
Posts: 1002

Phone Model:
V3xx Lightly Modded, V6 Maxx Tweaked nicely.

Service Provider:
The New AT&T
Reply with quote Report post to Moderator
Thu Feb 01, 2007 3:02 am 
Subsidy codes are specifc to each phone

hold the pound and star keys while powering up, and let us know what it displays, as you might be able to unlock it yourself.
fastlane
Antenna Booster Novice
Posts: 3
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Thu Feb 01, 2007 3:15 pm 
It got me into the Boot Loader
08.26
SW Version:
R374_G_0E.41.C
3R_B

Battery OK
OK to Program
Connect USB
Data Cable

This is a cingular phone which I'm trying to use a AT&T sim card.

thank you for assistance

mikekay10
Moderator
Posts: 2959

Service Provider:
Vodafone
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Thu Feb 01, 2007 4:20 pm 
Follow the unlock the V3 guide in the tutorial section - the phone is locked to Cingular and you need it unlocked to use an AT&T sim.

It might be worth trying Cingular first - sometimes they will give you the code

Malibu21
Moderator
Posts: 1002

Phone Model:
V3xx Lightly Modded, V6 Maxx Tweaked nicely.

Service Provider:
The New AT&T
Reply with quote Report post to Moderator
Thu Feb 01, 2007 5:01 pm 
Agreed. Try cingular, if no luck follow the guide to unlocking.
tmoman
Antenna Booster Novice
Posts: 1
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Sat Feb 17, 2007 7:58 pm 
I have the Razr and I called t mobile for the code and they said it would take 24 hrs and I was like cool so anyway last nite i got bored and turned it on and start just pushing in stuff and now i says contact srvice provider is it the sim or the phone thats damaged?

mikekay10
Moderator
Posts: 2959

Service Provider:
Vodafone
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Sat Feb 17, 2007 8:11 pm 
Leave it displaying the message for 45 mins or so and see if it reverts
redneckldy
Antenna Booster Novice
Posts: 3
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Sun May 20, 2007 1:39 am 
If you enter a sim unlock code incorrectly to many times you will PUK lock the phone. If you continue entering incorrect codes after the device is "PUKed" you will permanently disable the phone and there isn't anything your provider or the manufacturer can do to fix it.
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