| Author |
Message |
cestmoi
Posts: 4 |
 
Sat Feb 03, 2007 9:45 am |
Hello Everyone.
Has any one ever had sudden jump in use of minutes?
My track record has been that I had been using less then the plan allows and then suddenly, I get a bill that is 150% over my regular use. Let me elaborate:
My service provider is SunCom and I signed up for 1000 minutes. Yesterday I got a bill for 790 dollars for going 1518 minutes over my 1000 minutes that I get.
CestMoi
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McGirk
Posts: 2381
Phone Model:
AX380 Wave
Service Provider:
Alltel |
Sat Feb 03, 2007 11:37 am |
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Difference between 1000 and 1500 minutes used are slightly over 30 minutes a day to slightly over 45 minutes a day. It looks like a lot when you look at the total, but as you have the phone longer, generally you start to use it more. Believe it or not, it is very easy to do.
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McGirk
Posts: 2381
Phone Model:
AX380 Wave
Service Provider:
Alltel |
Sat Feb 03, 2007 11:38 am |
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If you still think it is suspicious, then call them up and ask for a detailed bill, or check it out on their website if they have one.
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cestmoi
Posts: 4 |
Sat Feb 03, 2007 9:07 pm |
Hi McGirk,
It is 1000 + 1518 minutes. So altogether. it 2, 518 minutes.
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elmo01
Posts: 2169
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Sun Feb 04, 2007 9:03 am |
| cestmoi wrote: | Hello Everyone.
Has any one ever had sudden jump in use of minutes?
My track record has been that I had been using less then the plan allows and then suddenly, I get a bill that is 150% over my regular use. Let me elaborate:
My service provider is SunCom and I signed up for 1000 minutes. Yesterday I got a bill for 790 dollars for going 1518 minutes over my 1000 minutes that I get.
CestMoi |
your call detail should be laid out on the bill.assuming you have detailed billing. if it was all airtime the overage should list calls charged .you can call customer care and ask for a reprint that is detailed if need be. I do believe at suncom's site you can view billing online. in any case call suncom customer care and have it looked at.
being a CSR myself , I have seen this scenario many , many times... I can count on one hand the number of bona-fide billing errors that for this scenario... but if you didnt use the phone any differently that **could** be the case...be advised that you the account holder are responsible for the useage on the phone... if you didnt make the calls but someone else did FROM THAT DEVICE (easily trackable)...you get to pay for it
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cestmoi
Posts: 4 |
Mon Feb 05, 2007 5:36 pm |
Hi elmo01,
Yes, I logged on to see the detailed bill and all it shows is the calls I was charged for. The part of the mystery is where did the minutes go before that time?
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elmo01
Posts: 2169
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Tue Feb 06, 2007 9:45 am |
| cestmoi wrote: | Hi elmo01,
Yes, I logged on to see the detailed bill and all it shows is the calls I was charged for. The part of the mystery is where did the minutes go before that time? |
if you have non detailed billing, some billing systems will only show the extra charges (roaming and airtime overages), I would call suncom customer care and request a reprint of all your calls
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getLitnow
Posts: 190
Phone Model:
Motorola MicroTAC Elite
Service Provider:
Phones R' Us |
Sun May 27, 2007 8:27 pm |
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also, if you happen to live in california you can request a collections hold on the disputed amount until a full investigation is completed. the California Public Utilities Commission recently approved this and it is of course not proactively offered by any company.
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