| Author |
Message |
poetsonmars
Posts: 2 |
 
Wed May 30, 2007 1:17 am |
Yo, Citizens: You've got your versions of the story all skewed!
ATT / CING's customer service rep said they sent me a paper bill - not me. I didn't get a paper bill. That was impossible because I had signed up for paperless billing. But hyper-critical yahoos: I didn't get an electronic bill either! And no, I didn't call Cingular to find out why, because supposedly I was on COMBINED BILLING w/ my DSL service - which, by the way, it took ATT / CING over 6 months to set up. So if I was on combined billing (finally), obviously I wouldn't get a separate CING bill, now would I? So I paid the bill for what I believed was combined service that I received from ATT DSL, in which I thought my CING payment was included. And I'd been w/ SBC - nee ATT - et al for over 6 years and had never missed or even been late on paying a bill, so cut me some slack, ey, Jack? Come to find out, however, the combined billing wasn't in effect - the whole thing was an ATT / CING boondoggle. ATT discontinued the combined billing and then CING never sent me a bill electronically or otherwise for 3 months. And because of the inherent "jet lag" in their billing system, it took them that long to figure it out. And I told them that people go to the moon - and back - faster than that!
When I found out what was going on, I called to get it straightened out and instead of saying "Yes, thank you very much, we'll be happy to take care of that for you," some guy who said his name was "Ron" or "Jim" or "Dave" somewhere in India wanted to argue w/ me for an hour - literally - that their records showed they had sent a paper bill to a customer who had paperless billing. Duh, is right - but it's "DUH" and it goes to CING / ATT and their inept CS crew in New Delhi or wherever.
Heaven forbid ATT / CING should realize they made an error and forgot to set UP the billing either way, and instead of giving me a hard time about it, make the attempt to show some real customer service to amicably resolve the issue. Instead they took the "hard line" and refused to acknowledge anything and insisted they were "justified" - their term, not mine - to stick me for everything they could squeeze out. That's "customer service?" If you believe that, then you're welcome to it!
End of story.[/i][/b]
Adios.
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BigRUSS
Posts: 2124
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Wed May 30, 2007 12:51 pm |
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but that is besides the fact you say you have paperless billing so it is up to you to pay your bill online, you know you get a bill around the same time each month and im sure as a "respoceable" adult you budget your finances, so you should knotice when you dont pay a bill, and with you having you bill combined ofcores all your service will be suspended wen the bill is not paid, you didnt pay for any of the service rendered so you get suspended
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gerio
Posts: 409
Phone Model:
Motorola Q9 Global (iPhone-free zone)
Service Provider:
AT&T & Cellular South |
Wed May 30, 2007 10:43 pm |
Besides all of the points that Russ so, errrr, eloquently mentioned, don't you make a budget every month? And in that budget, don't you set aside for the estimated bill that you know yer gonna get every month? And what did you do with that money when, at the end of the month, you realized that your budget still had that phone bill money in it unspent?
You know, I may be a friggin yahoo, but I'm a yahoo that pays my damn bills. And I don't try to get over on a vendor or company when the expected bill (and don't yahoo your way outta this, you KNEW to expect the bill, you can't be that stupid) doesn't arrive. Face it, whether you like hearing it or not, you got caught with yer pants down and now you want to make Cingular's fault. Try that shit with your car tag renewal notice, pal and see what kind of reaction you get from the local law authorities. Grow up already and/or bitch somewhere else.
No wonder our kids are fat.
Geri O
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BigRUSS
Posts: 2124
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Thu May 31, 2007 11:40 am |
PREACH ON BROTHER Gerio 
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Cptech31
Posts: 604
Phone Model:
LG
Service Provider:
Hmm what service |
Fri Jun 01, 2007 8:08 am |
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GO GERI O GO!
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zcewaunt
Posts: 18 |
Fri Jun 08, 2007 7:02 pm |
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You can view your bill online as well. Just because you didn't get the bill in the mail doesn't mean you don't have to pay, lol.
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steved
Posts: 1 |
Sat Jun 09, 2007 1:57 pm |
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I can relate! Anyone else get abused like this? I manage a 10 phone Cingular plan at work and have a 4 phone Cingular family plan at home. I have been paperless with email bill reminders for over a year now with Cingular. I received a bill reminder notice via email each month and then went on line to pay my bill. No problems, worked pretty smoothly. Then the merger ~ With my luck I was also selling my house and moving to a new one the last two months so I wasn't as vigilant as I normally would be in making sure I received my billing notices. So for the last 2 billing cycles good 'ol AT&T did not send me my monthly reminder by email. When I finally realized that I hadn't received a monthly notice in awhile I went on line on my own and tried to enter the website to check my bill --- guess what? my old password and log in did not work. I tried to access the "online support chat" and received a "we are too busy to help you message". So the next day, (yesterday), I call AT&T Cingular support and get my password and log in reset. Go to the web site and see that my monthly bills that normally average $200 to $250 per month went up to $350 and $850 per month on the last 2 cycles. Their support department says the charges are legit, that we just used up all of our rollover minutes which is kind of strange since we have had the same plan and usage for over 2 years without any significant overage charges. After fighting through a couple of layers of support, all I can get is a $250 credit on the $850 bill, even thought I agreed to up my plan to 3000 minutes at a cost of an additional $60 per month. As I told the rep, I have been paperless for over a year. You, AT&T are responsible to send me a bill on a timely basis. I did not receive a bill and had no way of knowing what was going on with my bill until it reached $850. Also there must be some definitiion change with the merger that has reclassified minutes that normally were free to being "out of plan". Anyone else have a bill that was consistently at a certain dollar level that now has jumped up with the merger? I know they are screwing me but without spending countless hours reviewing hundreds of pages of billing I don't know how to prove it. Anyone have any ideas or similar situation?
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Shalalala
Posts: 661 |
Sat Jun 09, 2007 3:46 pm |
DUDE
There was no MERGER with wireless.
Same systems.
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chase4557
Posts: 10
Phone Model:
Blackberry Pearl
Service Provider:
at&t |
Sun Jun 10, 2007 9:54 pm |
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right.sure steve.you receive paperless for over a year and then you expect a paper bill saying how much you owe. sorry, but that's not how it works. paperless is paperless. And since you were paperless, you probably never actually viewed your bill and in not doing so did not SEE that your usage was actually cutting into you accumulated rollover(AC) balance until finally there was no more AC which then resulted in overage charges. and the $350 was probably the first sign of overage usage. Also you might want to see if there are messaging charges, media downloads, long distance, 3rd party subscriptions, etc. and if in any of the above did occur then you just credited $250 for not being aware of your usage and complaining about your mistake. fancy that! dee da dee
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PhoneMonkey
Posts: 11 |
Mon Jun 25, 2007 6:59 am |
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If your using a service you'll probably have too pay for it. Sh*t happens when your working with 10's of millions of accounts ( is that so hard to understand. ) . Either way it is your fault.
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