| Author |
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poetsonmars
Posts: 2 |
 
Sat Feb 03, 2007 6:32 pm |
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I faithfully paid all bills from SBC/CING (now ATT/CING) for years. When ATT took over SBC/CING, they offer the "convenience" of combined billing. It took ATT/CING FIVE (5) MONTHS to set up that "convenience" – people go to the moon faster. ATT/CING then said I hadn't paid for service 6 months old & gave me a taste of its "customer service" - threatening to cut-off service if I didn't pay in full immediately & w/o any explanation of the unknown charges. I paid, decombined billing hoping to avoid future problems, but then didn't receive a bill from CING for 3 months. As a result, 3 months worth of bills piled up, but instead of notifying me of the problem & giving oppty to clear it up, ATT/CING instead cut off service, added "reconnect" fees & again demanded payment in full "or else." When I protested that I hadn't received a bill - they said they mailed them, but I was on paperless billing, so how was that possible? - CING "customer service" basically said "tough, we sent them and we're not waiving any additional charges." They then said how much they "valued my loyalty" and how "appreciated" I was as a customer. What a joke! ATT/CING had opportunity to give credit to a loyal customer who hadn't received a bill - unless they sent an imaginary one - & inevitably fell behind. But instead of sending out a "hey, what's up - did you know you have a past due on your account" notice, ATT/CING instead unilaterally cut off service and chose to compound insult with injury w/added fees. I asked that the addt'l fees be waived because I honestly had NOT received a bill from them, and they said "No way." What they really said was "No way - that $36 is more important to us than you are as a customer." So ATT/CING gets its wish: This "valued customer" is taking his business elsewhere. ATT /CING failed on all counts of providing "customer service" where it counts: at the individual customer level. BE ADVISED: use @ your own risk. If ATT/CING make a mistake, or even if some innocent error occurs, it will always be the customers fault and tough luck.
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tampadelphian
Posts: 407 |
Mon Feb 05, 2007 12:15 am |
Now I'm not a Cingular apologist, but don't you think it would be in Cingular's best interest to send you a bill each month? To be honest, it seems to me like you were trying to get away for as long a possible.
(you, looking at your bills on your desk)
"Wow.I didn't get a bill from Cingular this month!"
Now, do you
A. Call up Cingular and let them know or
B. Hide in the corner and hope that Cingular doesn't notice that you didn't get a bill or just says "Oh heck, since they haven't mailed in a payment, let's just pay it for them"
Hmmm.wonder which one you did
Slacker.
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TextWhore
Posts: 78
Phone Model:
LG-VX8600, Blackberry Curve
Service Provider:
Verizon Wireless, Cingular |
Mon Feb 05, 2007 10:50 am |
| poetsonmars wrote: | | As a result, 3 months worth of bills piled up, but instead of notifying me of the problem & giving oppty to clear it up, ATT/CING instead cut off service, added "reconnect" fees & again demanded payment in full "or else." . |
How are they going to notify you? They dont know you arent getting your bill. They just think you arent paying it. Your the one who sat around for 3 months and made no effert to notify them of the problem. Just because you dont receive a bill doesnt mean that month is free. Additional fees are your fault in this case. Be a little more proactive next time.
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Shalalala
Posts: 661 |
Mon Feb 05, 2007 1:34 pm |
SBC bought ATT.
Just setting the record straight.
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steva11
Posts: 1680
Phone Model:
w810i/pearl
Service Provider:
Rogers |
Mon Feb 05, 2007 2:47 pm |
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yeah, i hate it when i contact customer care and they say "pay us, or else!"
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weedeater
Posts: 9 |
Tue Feb 06, 2007 6:18 pm |
Paperless billing usually means no bills are mailed out. Which also should mean that an autopayment should be set up either to your checking account or credit card. Which was it?
My mother has been in the same situation.
"You didn't send me a bill.""Pay it anyway or we'll cut you off."
"But you didn't send me a bill.""pay it anyway or we'll cut you off."
Seems they've sunk to the level of Comcast.
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tampadelphian
Posts: 407 |
Wed Feb 07, 2007 12:25 am |
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Weedeater.this guy is complaining becuase he didn't receive a bill then complains that it's paperless billing. Well, duh, of course he didn't receive one. So again I ask, if you have a paperless electric bill and you don't pay for 3 months, would you blame them for cutting you off. It's your responsibility to let the provider know that you're not getting your statements. Why is that so hard to understand?
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Shalalala
Posts: 661 |
Wed Feb 07, 2007 3:10 pm |
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It is 100% up to the customer to make sure everything is the way they want it - if there is a problem on the bill or you're not getting the bill, notify Cingular immeadiately - we can't babysit for every single customer we have
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hoppers_fire
Posts: 11
Phone Model:
Moto Slvr L7
Service Provider:
Cingular |
Wed Feb 07, 2007 3:49 pm |
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That's exactly right! If you didn't recieve your monthly bill for your car payment would you not pay it or, would you want them to waive it for "your inconvenience"?[/quote]
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Malibu21
Posts: 1002
Phone Model:
V3xx Lightly Modded, V6 Maxx Tweaked nicely.
Service Provider:
The New AT&T |
Thu Feb 08, 2007 2:49 am |
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Agreed.
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