| Author |
Message |
cherishbear
Posts: 2 |
 
Sun Feb 04, 2007 12:08 am |
I sent this email to Verizon (which is hard to find the link btw)
Dear Sirs:
On January 29th, I called to lower my minutes on my Family Calling Plan, as we rarely went over the 700 min let alone the 1400. At that time I was told that ALL of my phones contract date would be extended by 1 year. It was our understanding that when our 2 years were up on each of our phones, that we would have the choice to drop your service!
We were NEVER told when we added the two lines in Dec 2005? that because we increased the minutes we were changing our calling plan and thus changed the anniversary date of all of our phones.
Your first CSR would NOT let me talk to a supervisor, and your store in the Clackamas Promonade was also no help or use!
I finally calmed down and called back your CSR ang got Ryan x 4406, who unfortunetly couldn't help me, and I was FORCED into accepting ALL of our phones contract being extended by one year. I find this practice to be reprehensible. We in good faith have honored our contract with you for years, and this is how we are treated?
My youngest daughter on the plan had to go with another provider because your features were too costly for her, so we were just making her line back to basics, thinking that we'd be able to drop it in July of this year (her anniversary date for the 2 year activation). At that time realizing that she uses the most minutes, we decided to drop the minutes back down to 700 (we aren't changing the calling plan just the minutes). We are NOW stuck having to pay for phones we won't be using for another year.
My plans NOW will be that we will not be doing anything (no upgrade, no new phones, changes in service) for this next year, and removing us from your calling network completely after this so called new anniversary date is reached.
You have lost at least 5 loyal customers, and hopefully more as I let people know about this reprehensible practice of yours, and the horrible customer service I first received!
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wtfverizon
Posts: 11 |
Tue Feb 06, 2007 10:54 pm |
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well, just to back up the CSR at the store you went to, when anything like the changes your describing here are made, there must be a signature from you to accept them.a paper receipt and one on a signature capture device.on that paper receipt would have showed this.nobody ever reads the receipt before they sign it.I don't either, so I'm just as quilty
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TextWhore
Posts: 78
Phone Model:
LG-VX8600, Blackberry Curve
Service Provider:
Verizon Wireless, Cingular |
Tue Feb 06, 2007 11:02 pm |
| wtfverizon wrote: | | well, just to back up the CSR at the store you went to, when anything like the changes your describing here are made, there must be a signature from you to accept them. |
Not if its only extended one year. That can be done verbally. Extending for 2 years requires a signature.
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wtfverizon
Posts: 11 |
Tue Feb 06, 2007 11:14 pm |
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I will have to check into that one.anyways, I would cause a stink and you will get what you want no matter what.VZW doesn't want escalations.
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cherishbear
Posts: 2 |
Tue Feb 13, 2007 6:12 pm |
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well, I did get an email back from them, they will ONLY roll back our anniversary dates IF we go back to paying them for 1400 min a month. They stink! and I will not have anything to do with them after next year! or at least will NEVER ever buy a phone from them.
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tampadelphian
Posts: 407 |
Tue Feb 13, 2007 6:37 pm |
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Last edited by tampadelphian on Fri Apr 06, 2007 4:23 pm, edited 1 time in total |
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Gawain
Posts: 9
Phone Model:
LG VX8700
Service Provider:
Verizon |
Tue Feb 13, 2007 8:37 pm |
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Is it no longer the practice that you can change your plan anytime you want? I'm running behind here I think.
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