| Author |
Message |
moussepeter
Posts: 2 |
 
Sun Feb 04, 2007 8:04 pm |
Hey,
The facts:
1-year contract
$500 deposit
only simcard from Cingular: I had already an unlocked phone
contract expires 2/4/2007 but I would need a line till 20/3/2007
The problem:
I called the 611 hotline and spoke to a customer service person, who mentioned to me that I definitely have to close my account since it will "renew" itself for another year and I would have to pay the cancellation fees. This is what 2 representatives told me (one over 611 and one in-store rep).
I went today to another store, where a lady mentioned that after this one year, it's month to month and I wouldn't have to pay any fees if I cancel my account in March.
Who's right? The lady or the two guys?
What happens to my deposit? How fast will I get it back if I cancel by March 20?
Thanks,
Peter
|
 |
Advertisement
|
|
|
|
|
Celtic Dragon
Posts: 252
Phone Model:
SE w610i/BJ II
Service Provider:
Cingular/AT&T |
Sun Feb 04, 2007 11:39 pm |
|
Contracts do not renew automatically. Once your contract is up you go month to month.
|
|
Malibu21
Posts: 1002
Phone Model:
V3xx Lightly Modded, V6 Maxx Tweaked nicely.
Service Provider:
The New AT&T |
Mon Feb 05, 2007 1:05 am |
|
I concur.
|
|
moussepeter
Posts: 2 |
Mon Feb 05, 2007 1:56 am |
Interesting though how well Cingular reps are versed.
Thanks a lot Malibu and Celtic for your immediate answers.
|
|
Malibu21
Posts: 1002
Phone Model:
V3xx Lightly Modded, V6 Maxx Tweaked nicely.
Service Provider:
The New AT&T |
Mon Feb 05, 2007 2:02 am |
|
Well I'm a rep cingy but I don't misrepresent the information. I only tell you what I know to the best of my knowlege.
|
|
Shalalala
Posts: 661 |
Wed Feb 07, 2007 3:19 pm |
|
A lot of trainees get info wrong all the time.
|
|
Malibu21
Posts: 1002
Phone Model:
V3xx Lightly Modded, V6 Maxx Tweaked nicely.
Service Provider:
The New AT&T |
Thu Feb 08, 2007 3:12 am |
|
HAHA, thats so true tho, I called in to CS to take off some direct download billing or somthing of the sort I started of this is (name) with agent code (agent code) and he goes, uhhhhh. we can't do that because you're not the customer. I hang up and call back I got a rep who's been there and done that. that was funny.
|
|
Shalalala
Posts: 661 |
Thu Feb 08, 2007 1:29 pm |
I love getting reps (when I call in) who tell me they can't remove data detailed billing - I have to actually refer them to the SOC code and how to remove it. It's so funny.
My wife keeps putting it back on 
|
|
Malibu21
Posts: 1002
Phone Model:
V3xx Lightly Modded, V6 Maxx Tweaked nicely.
Service Provider:
The New AT&T |
Thu Feb 08, 2007 7:21 pm |
|
haha, I should do that lol
|
