| Author |
Message |
kb
Posts: 1 |
 
Fri Feb 09, 2007 1:04 am |
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I've had AT&T/Cingular cell phone service for years but phone was recently lost. In interim I decided to get a "to-go" phone (temporary, add $ to phone type of service) from T-Mobile. It has been a nightmare since the purchase yesterday. Customer Service and Verification Service has been the worst I have ever encountered with any type of service company. An hour later on phone, over 10 transfers and being on-hold, and "we"re sorry" and "sorry a mistake was made" but still no resolution. I would never get an actual cell phone from them -- what a pathetic protocol and pass-you-off-to-another-department-for-help! If I could get refund for this 'to-go" phone, I'd do it in a heartbeat. What a waste of money and, after this evening, time with incompetence in every department.
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Wirelessnerd
Posts: 15 |
Fri Feb 09, 2007 12:37 pm |
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What is the problem you are having? I may be able to help you.
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Tigress
Posts: 192
Phone Model:
Moto V360; Blackberry 8100 Pearl
Service Provider:
T-Mobile |
Fri Feb 09, 2007 4:46 pm |
Eh - Not to make excuses, but welcome to the prepaid world of phones.no matter what company.
Normal cust service is much much better.
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elmo01
Posts: 2198
Phone Model:
Samsung SPH-M510
Service Provider:
Bell Canada |
Sat Feb 10, 2007 6:51 am |
| Tigress wrote: | Eh - Not to make excuses, but welcome to the prepaid world of phones.no matter what company.
Normal cust service is much much better. |
sooo. at Tmob. there is a double standard for customer care?
one for contracted customers and another for prepaid customers?
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Tigress
Posts: 192
Phone Model:
Moto V360; Blackberry 8100 Pearl
Service Provider:
T-Mobile |
Sat Feb 10, 2007 2:59 pm |
Nah - all our prepaid cust service is outsourced (all in the US and Canada) .Most post paid is in house except for some tech and a few cust care. It's one thing I really don't agree with in anyway shape or form.
I actually got in a debate with Sue Nokes over it when she visited the center once. I asked her why they were taking Tier 1 Handset support away from us in house and she said it comes down to money.
I argued that it didn't make sense because they were statiscially under what we considered to be business standard for customer service, so why are we going to send the largest number of people looking for tech support to them and possible lose money because of the poor service - again all she could say is that it comes down to money. /shrugs
I'm sure that we aren't the only ones who outsource and see that outsources perform lower than in house - it happens - The in house people hate it, but what can you do? For the PTB, it always comes down to the bottom line no matter how the front line people feel.
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bcagle3
Posts: 137
Phone Model:
Sam 629
Service Provider:
T- mobile |
Mon Feb 12, 2007 11:42 am |
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so what was the problem ? we can help
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jetman67
Posts: 14
Phone Model:
Blackberry 7290
Service Provider:
at&t |
Tue Feb 13, 2007 3:15 pm |
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T-Mobile is the worst in the industry. They put customers on 2 year contracts without notifying them. The worst offenders are Steve, Rep # 7255673 and Roberta Rep # 7264494
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itsajoey
Posts: 380
Phone Model:
t-mobile dash
Service Provider:
t-mobile |
Wed Feb 14, 2007 12:39 am |
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hmmm weird i loveeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee t-mobile and customer service is amazing ive had three of my friends switch to t-mobile cuz cing and virizon where horrible for them and now they love the service they get with t-mobile haha t-mobile rocks
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bcagle3
Posts: 137
Phone Model:
Sam 629
Service Provider:
T- mobile |
Thu Feb 15, 2007 1:09 am |
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still no explanation or prob u want help or not
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D
Posts: 69
Phone Model:
Nok6133
Service Provider:
T-Mobile |
Mon Feb 19, 2007 1:52 am |
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Guess he doesn't need the help .
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