Do Rollover minutes transfer to upgraded plans?

I'm looking to merge my individual Cingular plan with my wife's Cingular (former AT&T) plan into a 2-line family plan. She doesn't currently have rollover, but I do, and I have quite a few minutes saved up that I'd really like to have transferred over to our new plan. Both our contracts expired years ago and we're currently month-to-month. Will my rollover minutes be transferred to our new plan automatically?

I spoke with a Cingular store representative a couple months ago about it, and she suggested that only a certain number of minutes would be transferred over (I think she said up to 100 rollover minutes). If that's correct, that's fine by me, as 100 rollover minutes is much more than I've ever used in a month.

Possibly complicating matters, I'd like to purchase this upgraded plan through a 3rd party dealer (Walmart's offering the V3xx much cheaper than Cingular, and with a 1-year contract). The one-year contract isn't crucial, but if possible, I'd much rather go that route and pay a little extra for the phone. Is it likely that the representative at Walmart will be able to combine the two plans with the existing phone numbers under a one-year contract, and transfer the existing rollover minutes to the new contract? I only ask because I know it's very easy to get conflicting information from representatives of varying levels of expertise. I appreciate any insight you guys can give me, thanks!

Since I posted this topic, I posed this question to 3 Cingular CSRs.

One representative said the rollover minutes up to a certain amount would carry over automatically.

Two representatives said no rollover minutes would carry over at all.

It's now 2 to 2. I need a tie breaker!

When you call Cingular, ask to speak to a supervisor, and make sure you record the Badge# and !FULL NAME! I say full name b/c if something was not right, if you say "well, jim told me this" there may be 58 jims that work for cingular at dozens of call center. If they refuse to escalate you to a sup. say "Politely" Please transfer me to a Sup. three times, 95% of companies require the employee to transfer after three requests. Once all is taken care of, and you realize that your min. are not there, and you call Cingular, and nothing is done, or thety dont make an attempt, call your local Better Business Bureau(BBB) and tell them your complaint, and they will get to the bottom of the issue.

Regards,
010

if you change your cing rat plan to a higher/lower plan you will keep 1 times as many min are in the new plan, for example

3000 rollover min saved and you move from a 21oo min plan to a 1400 min plan you keep 1400 of the 3000 rollover youve saved

if you move to a no rollover plan you ofcorse loose all of your rollover

dont listen to Verizon010 by calling in and immediately asking for a sup , just waists everyone’s time, especially over something as medial as this.

First of all the rep will still need to find out why your calling, find an available sup to take the call explain the situation to them , and in the time that could take the rep probably could have resolved your problem.

BigRUSS is right VZ010. There is nothing more wasteful and time consuming than a person who comes on the phone and automatically assumes that you are an idiot and that only a supervisor (like they're any smarter---most of them haven't been on the phones in years) can answer their questions correctly. If need be, it would be better to have the rep quote something form their methods and procedures (policies) verbatim so you can be sure that they know what they're talking about.

Im not trying to make anyone mad, but in my experiences, 95% of the time, going straight to the supervisor, gets the issue resolved in about 1/2 the time. Great example, just today, I had an issue with my GM Mastercard, and i spent 49min on the phone with one represenative that kept telling me that my accounts were not there, like they had magically deleted themselves. I finally asked to speak with the supervisor, and within 10 minutes, she found my accounts, fixed the error, and had my issue resolved. Thats the reason I suggested talking to a supervisor.

Regards,
010

that's doesn't work because you won't get a supervisor right away - you'll still be stuck speaking to the rep while they are 'gathering information' - We NEVER just get a supervisor. If you'd work for cingualr wireless (I don't care if you did before) you know how it works. We don't quable/groble (sp? -sorry) to our customers demands.

guys, I never said that everytime you must get to the sup. right away, and im not trying to start something, whether you work for AT&T or VZW, I just suggested that, so I'll admit I was wrong, and sorry.

Regards,
010

Thanks to BigRuss for the help. The final salesperson I spoke to corroborated your info, and I went ahead with the contract.

Also, thanks tampadelphian for the strong advice. I've never asked for a supervisor, but like Verizon010 I understand the need to get a problem resolved by someone with some degree of accountability in the interest of time. Even a few sales reps have suggested to me that if I run into a problem with customer service, that I just hang up and call back and hope for someone who knows what they're talking about, which is equally time consuming with no promise of results. Even worse, in my situation, I spoke with at least 2 representatives who did know what they were talking about and were clearly willing to help, but I had no point of reference to determine if their information was valid; their time was wasted as well as mine.

From the customer's standpoint, if the person who answers the phone is unknowledgeable, unhelpful or otherwise indignant, why continue with that person? And, if your experience dictates that that's the kind of response you're likely to receive, why not just skip that person altogether, since the odds are just as good that the CSR you get is going to be an idiot (as evident by TheManator's impeccable communication skills and patent sense of humility). So, any advice that saves time for me and the customer service department is very much appreciated, and tampadelphian's is as good as I've heard.

Do Rollover minutes transfer to upgraded plans?

Similar Topics

New AT&T Cell Phones

Carriers Talk

Manufacturers Talk

Mobiledia Community