| Author |
Message |
mobilepy
Posts: 2 |
 
Tue Feb 13, 2007 8:49 pm |
So I've just "upgraded" my plan from AT&T to Cingular about 3 weeks ago, and I've been checking online with my new bills as I've always have trouble when I first sign up for a phone service. Anyway, I'm closely monitoring my bill, and today I found out that my current usage is as follow:
Anytime: Included 550 | Used 97 | Remaining 453
N&W: Included Unlimited | Used 157 | Remaining Unlimited
M2M: Included Unlimited | Used 177 | Remaining Unlimited
Overage: Included N/A | Used 93 | Remaining N/A
So apparently I have 93 minutes of overage where I still have 453 minutes of anytime minutes. I called customer service, and the rep asked me if I've been roaming or making internationall calls. I'm like  All phone numbers that I called on the list are local area codes, and isn't that my plan is nationwide? Why would there be roaming charge? I don't think I've gone out of my country in the last few weeks, at least I'm not aware of it! And he paused and realized that it's such a dumb question to even ask! Then he said there's nothing he could do now, other than for me to wait for my bill to come, got charged with those overage, and call back to have it adjust/credit back!  This is just toally wrong! Why can't they correct the problem before I even get my bill? I don't want to be bother to call a million times! And so I asked that I want to know what's the reason of those overage! If it's my problem? Something that I've done that doesn't count towards my "Anytime" minutes? Or it's an accounting error? Or my account wasn't properly setup? I said that this is the first month of my 2 year contract, and I would hate it to call every FEAKING month to have things adjusted. Apparently he couldn't answer my question, and he "pretend" that he's trying to talk but hung up my phone. 
I called back and another rep told me that she couldn't get into the bill since it's not a bill yet! Same freaking answer but this is just stupid! Why can't they make things right in the first place other than having ur customer to call every freaking time there's an error on the bill. She even dare to say that you will see it on your bill that maybe you have gone over your minutes and you don't know! I said how could I be over my minutes when it says that I still have 453 minutes remaining in my Anytime mintes!
This is absolutely ridiculous! I hate to waste time on stupid things like this when it could have been done properly in the first place and everybody would be happy! AT&T had good services when I first sign up and they corrected their problem right away, and also gave me 300 extra minutes per month as compensation of the errors they made!
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Malibu21
Posts: 1002
Phone Model:
V3xx Lightly Modded, V6 Maxx Tweaked nicely.
Service Provider:
The New AT&T |
Wed Feb 14, 2007 12:24 am |
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Ok, i dont know if your rep told you, but there is a fee for Activations/migrations/upgrades. 36/36/18 respectively for primary lines. Also the taxes are higher on the first bill, take a look at your CSS, its a 3 page document with info on your bill, minutes, rate plan. Are these charges showing up in the Usage column? Take it back to your rep and see whats up, ask him whats up, bring all your paperwork that you got at activation and he will be glad to take a look at it and explain any overages to the best of his ability.
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tampadelphian
Posts: 407 |
Wed Feb 14, 2007 1:27 pm |
Anytime: Included 550 | Used 97 | Remaining 453
Now call me strange, but it sounds like it's telling you that you have used 97 and have 453 minutes remaining. Take the time to read these things and the correct answer usually comes out.
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BigRUSS
Posts: 2105
Phone Model:
two cans ( del monte) and some string,
Service Provider:
RussCo |
Wed Feb 14, 2007 4:28 pm |
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thats showing you your " unbilled " usage no need to freak out about it just wait till you bill comes out even if there is an error nothing can be done until a bill prints any way
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slater@cing
Posts: 4 |
Thu Mar 08, 2007 4:40 pm |
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unbilled usage error i see it all the time , by the time the bill gets sent out it will be fixed
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cmjones
Posts: 1 |
Sat Mar 17, 2007 10:37 am |
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In terms of the crediting, if any are due to you the reps cannot issue a credit for something that hasn't been billed yet, which is why they said to wait for the bill.ALTHOUGH, they should have setup to call you back when the bill cuts, issue the credits and adv you of them so you don't have to call back.also the reps need to wait until they can see exactly what was occuring before doing anything.hence waiting for the bill to cut, it might cut and you find it was just a glich and you won't be charged incorrectly
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