Cingular paying cancellation fee to switch to them?

i have nextel right now but i think it is terrible. i never have service and my phone sucks. the only problem is i have 4 different phones up for my whole family and its 200 dollars to cancel the contracts early. i heard of cingular paying the cancelation fee so that i would go with them, is this true? has this happened to anyone?

Not gonna happen

They won't pay it, but you can call Nextel to arrange a payment plan.

lol yea wouldn't that be nice if they did that or for any company to do that. etf wouldn't be a problem then =)

Do not switch to Cingular without discussing their customer service practices with someone that has actually had issues with them. The are as efficient as the motor vehicle department, as flexible as the IRS, and as understanding as your HMO. You do not know me, I may just be a nut, but please talk to your freinds, neighbors coworkers and find out the deal before they screw you too!

Good Luck

Rick G

Ahhh, Rick. Would you throw away the opinions of people like me who have had several years of satisfactory service with Cingular? I don't think you're a nut. But yours is not the only opinion on the matter. As I said, I've had pretty good luck with Cingular. I'd recommend them to anyone.

Nothing (geez), I'd read through all of these forums. There's one constant with all of them. You see very few positive comments about any company. But you see plenty of bitching about all of them. The squeaky wheel thing, dontcha know (assuming you're OLD enough to know what that means). Satisfied customers usually stay quiet. Dissatisfied customers raise hell. That, along with death and taxes, is inevitable. If you're worried about it, all of them are a crapshoot. I still say that your chances of a good experience with Cingular are good. Trust me, someone will disagree.

Geri O

I hear nothing but complaints, again because satisfied customers stay relatively quiet, I on the other hand have had no problems with their CS, both as a Customer and a Representative, I think the biggest problem is people get on with CS and have an attitude, why would you be mean to someone that works for the company, its not their fault, and if you're nice, they usually can fix things for you

I have cingular and I can count on one hand the amount of times i've had to call in to customer care. this maybe due to the fact that i work in tech support and i do most of my own troublshooting , but i don't call in about the smallest thing. In most cases if you don't call in acting like a complete jack@$$ you'll get a rep who is actually willing to go above and beyond ( raise the bar).

My own experience, though not un-checkered, has been very good. One particular customer representative experience was so positive that I posted a thread about it. If you're looking for the short story, its that customer representatives generally treat us right.

Respectfully,
Jacob

There is a huge difference between people and policy. I am complaining about their policy not the people.
In my case I have a statement from cingular with a due date of 3/8/07 and the account has already been turned over to collection agency, recieved the letter on 3/3/07. Reason balance is outstanding is that I requested an actual itemized bill because charges were higher than normal. 2 times I was told bill was sent, it never arrived. They say it must have got lost in mail, twice! Stuff does not get lost in the mail on a regular basis any more often than my dog eats my kids homework.
Maybe I am overly bitter, but if I treated one of my customers this way I would expect that they would repeat the story to their freinds.
They now want me to pay an 18% penalty on a bill that I requested twice and never recieved. Since there are so many Cingular employees here, someone tell me that anything I posted is untrue.

Cingular paying cancellation fee to switch to them?

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