RAZR V3 only end button works - Hardware or software issue?

First of all thanks in advance.

O.K. Here goes - a black razr v3 with Cingular. No mods of any kind.
Suddenly- with no drops etc - the phones End (red key) on the key pad is the only one that works. When turning it on the unit immediately tries to dial speed dial #3.

When hooked up via USB and using Motorola Phone Tools I can access the phone functions -and even dial out. But when I disconnect I notice a hum like a key is being pressed non stop. (Perhaps the mysterious #3 key?)

Suggestions?
Software issue (hoping!)
Hardware issue (hope not but if so is it fixable?)

Just received this refurb unit a month a ago (Thanks Cingular-grrrrrr) to replace my old razr with had become unreadable with dust behind the screen- but at least it worked.

Appreciate any ones ideas!

Remove battery for a few mins

Thanks but- Have tried
-Battery removal (for hours)
-Sim removal
-Battery and Sim car removal

Now at hair removal.

ok i am having the same exact problem!

none of my buttons work, except the end button and the led behind the numbers is not as bright as usual, also i have dust behind the screen
and the house charger didnt work well but the car one did. now that the phone buttons dont work the house charger works fine lol

last night the phone worked great for about a few hours when i woke up after charging the phone now it does not work again

If your phone is still under warranty get it replaced for dust behind the screen.
The new phone (prob a refurb) should be without your problems.

Just a thought. Hope it helps.

Hi I had the exact same problem with my phone it seems like the keypad was malfunction, but in the end I only had to flash the keypad flex file into the phone. I found this solution in a very good tech support here is the page - RAZR buttons don't work

I hope it will help you guys

Marcy

I have the same issue with motorla keypad on the razr phone

any button you would press the phone would turn off

got a replacement and that one was really messed up it would atomatically

start calling numbers

got a new replacement and havnt had anymore problems

I think there is a issue with alot of the motorla razr phones lately with the keypad going bad

help! i deleted the moto skin cant get back what do i do?!?!?!?!?!?!?!?

i got a razor v3 and i dont get what the mods say cofusing@!

well, here comes my reply one year later! hoping it helps someone in the future

my husband is having the same problem. and i think it has to do with the dust you mentioned. I was removing the white sticker and noticed a tiny layer of dust (kind of what you dryer filter gets!) anyways, i blew on the keyboard a couple of times, knocked it gently and it worked for a couple of days. now it's broken again and i'm planning on removing the keyboard (I'm positive this will fix it!)

Give the side buttons (volume and smart keys) a squeeze and a tap. They maybe depressed which can cause this problem. If that fails it may be you keyboard flex cable. You could try taking the back cover off, disconnecting the flex and scrubbing the port/socket with isopropyl alcohol.

RAZR V3 only end button works - Hardware or software issue?

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