Samsung T809 turns off for no apparent reason

Has anybody else experienced any problems with their Samsung T809? I have been going back and forth with T-mobile's Customer Service department for about three months. With the original phone I got the screen started showing 1/2 of the main menu and on the other 1/2 it showed whatever application I am trying to look at. The phone itself would turn off for no apparent reason. They tried to troubleshoot the problems but they ended up sending me a replacement phone. When I got the first replacement phone I checked to make sure that the dot in the back of the phone was white (if the dot is red that indicates water damage, which they don't cover) it was white. The next thing I did was check the life timer on the phone. It indicated that the phone had been used previously (which was used quite a bit). The phone they had sent me was a refurbished phone. It worked ok for about a two weeks. Then the phone started turning off for no apparent reason again. I called Customer Service again and they tried the troubleshooting again and ended up sending me another replacement phone. I did my inspection with this phone as well and it was refurbished. Well this replacement phone was great. No problems for about 3 hours. The probem with this phone was that nobody could hear me talking. I speak very loudly aready so of course it had to be the phone. The phone lasted a week. Called Customer Service again, tried the troubleshooting again, and they ended up sending me another replacement phone. When I got the 3rd phone I was just sick and tired of dealing with the whole situation. I still checked the phone out as far as the dot in the back and the life timer. Once again a refurbished phone. This phone I have now is working, but it is not working. The still turns off by itself and the screen on this phone feels like it is about to fall off. When I send a text message the backlight flashes on and off with the push of any button on the keypad. I called Customer Support again and now they want to swap out the phone for a Razr V3 or Nokia 6103. Both of these phones are down grades. They are trying to penalize me for them sending me refurbished phones. If you have had this phone and had similar problems please let me know what you had to do to get your issue resolved.

designerchk
my girlfriend and i had the same problem. We both have the t809. Hers started to freeze and then shut down each time she pushed any button. We purchased the lifetime insurance they offer (i believe it was $75 for each phone) Anyway when i called them i specifically told them i didn't want a refurbished phone and they said then i'd have to pay an additional $35 which i did and they sent a brand new phone. It's been almost a year now and she hasn't experienced any problems.

the insurance has nothing to do with tmo the bill ins monthly

same thing happaned to me. They wanted to offer me a Razr or the nokia 6103. I was so pissed off because they try to rip off their customers. You pay for a phone with features such as the sliding sleek design, MP3 Player, etc. And they call an alternate phone the razr. it's bullsh!t

Having same problem. It seems that they have something down on my account information! My freinds all bought this phone after I purchased it.
They all had the same issues and had replacement. this includes me. Ended up I got refurbished phone. my other friend ended up with different model since t809 was no longer offered. So great! after couple months. same thing. for my phone. and one of the other friend. so we called. t-mobile now offer DG razer no Samsung. k. personally had bad experience with motorola phone. so hesitated. (the other option was downgrade to rzer or nokia) my friend called sooner so she just got her DG rzer this monday I called today finally unable to use this t809 anymore asked them to replace the phone. now they only offer rzer or nokia no more DG rzer.!
Great I asked if I could speak to supervisor concerning this matter. but answer was no.
He explaination was they just follow corp rules. and what corp decide on replacement should be!

As I have seen people with rzer habing battery trouble. I dont want to use razer and down grade to either one of them anyway.

My suggestion to this matter. either just take rzer and sell it off on ebay to pay for other new phone or just call every week to check the types of replacement phone --; they offer. which seem to change quite often!

hahaha guess what i got in the mail its a lawsuit to asuron saying that hey dont give comparable phones and everything so yea they are in a huge clas action lawsuit about this ish lol

Man.I was seriously thinking I must have just the WORST luck in the world!
I went through that exact scenario as posted above, so similar, it sounds
like I wrote the damn thing!

At one point, I was actually in a tmobile store, having to use their desk
phone, because customer service was never able to hear me on the 809
I had just received.(at this point, my 3rd one) I spent about an hour on the
phone, trying to explain to a supposed customer service supervisor how the
razr or the 6103 were serious DOWNGRADES, and NOT a comparable phone.
The kicker for me was - I had originally bought the 6103, and had it less
than a week, because I thought it lacked in features, and was all around
not up to par for what I was looking for. I went back, spent like over a
hundred dollars to UPGRADE my phone to the T809. Now, a year later, they
are trying to replace my 809 with the phone I got rid of? And I am
supposed to believe I am not getting screwed royally?!

The best was when I started LISTING to this moron of a manager, the
countless differences in the two phones - As I mention the lack of the
1.3 megapixel lens on the nokia, he proceeds to tell me that the 809
DID NOT have one either! LOL! It took 5 minutes and a store worker
butting in the conversation to teach this guy about a feature on their
own product!

I eventually gave in.seeing as this ordeal cost me almost a month
without a completely working phone, which I NEED for my business.

In the end, to get a phone truly comparable in features to my 809,
I ended up:
1. Spending another hundred dollars on a new model phone. 5300nokia.
2. paying shipping and handling on the replacement phones, that DID
NOT WORK!
3. Extend my damn service contract with these theives for almost a full
year.
4. Lose ALL of my business and personal contacts from the phone,
because not a single local store had the equipment (which I was
told a few times, "it's no problem, they can get em for you) to
transfer data from my old ones to the new ones.
5. On top of not having a truly working phone for almost exactly a
month, for which I received ABSOLUTELY ZERO compensation!

PLEASE! If anyone has any info about this class action suit.send me an
IM, so I can get you my email addy!

Thanks!

Hey - my t809 worked fine for about a year and a half. Recently, I slid it open and it said I missed a call. I tried to clear off the missed call alert, but it wouldn't go away. In fact, none of the buttons did anything. Then, it just shut off. I would turn it back on and it would freeze at the missed call alert. Then the keys all started blinking on and off until I would take the battery out. After messing with it for a few days, I finally decided it was dead.

I still wanted to take a look on the inside, though. So I got my tiny screwdriver set out and removed the back To do this, you have to take off the battery cover, then the battery. There are two little screws you need to remove. Then slide something small along the seam (there are tabs you have to also.um."untab"?.to get the back off. There's a little black box-y thing on the right side of the circuit board. It has a small cable wire leading around. I BELIEVE that connects to the keyboard circuitry. I popped that off. I also unseated the other attachment on the left side. (although I don't believe that did anything) I then re-plugged them in. I popped the battery in and turned it on. It now works just as it did before! I think that the connector on the right side has a tendency to not seat correctly - eventually causing the problem.

My friend had the same problem a while ago and bought a new phone. I just borrowed his old t809 from him, did the same thing and now his phone works again. I think this MAY be an EASY solution to a seemingly recurring problem.

DON'T JUST JACK AROUND WITH YOUR PHONE. If you CAN get T-mobile to just give you another phone, you might want to try that. I'm pretty sure that opening your phone and messing with crap will typically VOID a warranty. I was planning on tossing the phone anyway and decided to take the risk. It paid off. Hopefully that helps someone else with a similar problem.

Samsung T809 turns off for no apparent reason

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