How to deal with T-Mobile

Last edited by OniNeko on Sat Mar 24, 2007 4:05 am, edited 1 time in total

Ive decided to post something that will make most of your lives easier when dealing with T-Mobile.

This is just a quick guide of what to do and what not to do

First of all, do not yell at T-Mobile reps, i understand you may get angry and fusterated, however if you speak like civilized person they will try to help you, if you yell in a lot of cases they will go out of their way to not help you.

second, this may seem strange to some of you, but READ the t-Mobile contract, you will learn the process for settling legal disputes with T-Mobile and various other information like buyers remorse.

now onto informations usefull to you, if you buy a phone and dont like it, you have 14 days to return it. past that there is nothing T-Mobile can do. (30 days if you live in california)

If you have overages on your first bill, or if you believe you should have had a feature but dont, they can fix it without proof, its called first bill shock and will only work with your FIRST T-Mobile bill.

Dont bother faxing to customer relations, they are there to read complaints and pat you on the back but really cant do that much. they usually just forward requests to customer care or business care.

If you want to be sure features get added to your account and dont trust calling in go to a T-mobile store, since they get compensation for any feature they add they will make sure it gets added. and if it doesnt unlike reps over the phone, dealers at stores can give credits with their managers approval and do not need proof.

If you have escalated to a supervisor about an issue and the supervisor has said no, dont keep fighting it, once a supervisor has said no you are VERY unlikely to get a different responce.

And finally, do not bother calling in asking for further discounts on phones, it rarely happens, we already sell them at a discounted price, and unless you have 10+ years with T-Mobile, and have almost never asked for anything you are not likely to get it.

now for those of you who have managed to read this far, if you have any serious questions that have not been answered here and are not way out in left field (a.k.a. wanting something unreasonable) just post and ill get back to you, or if you really think its urgent feel free to message me on MSN, im usually on very late at night (after 1 am) and ill tell you the best course of action to take

MSN : S I B E R I A W E R E T I G E R @ G M A I L . C O M

i DID have my msn here untill some moderater removed it, for what reason i dont know as it wasnt breaking any rules. however rebelliously ive re-posted it for everyone.

and to quote the rule as i DO read the rules.

4. Email posts are discouraged. Instead, change your profile to "show email." This will protect your email address from spiders crawling the web looking to collect email accounts. Only registered users will be able view your email.

there is a difference between Discouraged and Not Allowed.

sooo true about yelling at the reps cuz i never do in less i get one that thinks they know what they are talking about and really dont and i prove them wrong. i just ask them nicely to transfer me to some one new.

Good post, it applies to doing business with anyone or any company. Anyone.

Geri O

I was able to get an additional discount by hanging up and calling again b/c the second person realized I was entitled to a bigger discount than the first person understood. I have noticed transfer almost never works, I hang up, call again and say I got disconnected and if done enough times I eventually connect with someone with a brain. I also got a credit of 10 text messages when I was having a problem with that as well and had to go through the same dance. I am not sure about other issues though besides those two.

All so true. When I worked at my last wireless company if you yelled at me or were disrespectful i would go out of my way and do everything possible to stiff you! It really pays to be polite but some people just dont understand that.

It's about time someone get's the word out about how to Talk to reps

Lol. I mean, who honestly thought they would get somewhere yelling?! I sure as heck didn't think it would work, and if anything it'll get them put on written correspondence. Lol. Well, good posting. and remember, READ THE CONTRACT. haha, it'll save you some hassel and stupid "duh!" moments.

I think more people need to read this post. I've always treated the reps with respect and in have never had a problem with any of them. For the reps that read this, I thank all of you for your assistance.

How to deal with T-Mobile

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