I have been having an ongoing problem with cingular/at&t since the at&t merger, dropped calls or calls not going through, never had these problems the previous 2 years. I recently interviewed for a well paying job in Media, PA. when I was called for a second interview, a message that "the number you dialed is no longer in service" was what the caller got when dialing my number.
Needless to say I lost the opportunity for the second interview, thus not getting the job. I was told this by the person who was to interview me, at first I thought it was nonsense until I tried calling my daughters and wifes phones on 3-3-2007 and got the same messages. (My bills are always paid as well, which by the way keep coming)I proceeded to call cingular and waited on hold for 30 minutes the first try and 33 minutes the second try, finally getting through after only few minutes the third try, now it is after 7:00pm that night. I spoke with someone named Michael, no last name of course, and he stated that on Friday February 23rd, there was an outage in my calling area(215 area code)and 99% of their customers were affected at some point or another that day. Now who in there right mind would allow this type of message to go out if you are having technical problems?
A mesage stating there is an outage would be appropriate. Hearing a message such as this would indicate that the phone has been disconnected, not too good for a potential employer to hear, ageed?
Now I have been trying via e-mail, it's useless via the phone, to get a resolution to this issue with out success, now I am getting ignored completely by them, at least I would get an ackowledgement e-mail stating it would be 24-48 hours berfore a response, now I don't even get that back from them, so I am glad I found their corporate information here, I will try those avenues and see where it leads.
What really pisses me off is all the standard help desk answers you get either on the phone or e-mail and no real answers to your questions or concerns. I never had a good experience with at&t when they were my home phone and internet provider and I don't expect much more now.
Last edited by adempsky on Wed Mar 14, 2007 4:48 pm, edited 1 time in total
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elmo01 Posts: 2342
Phone Model: Samsung SPH-M510
Service Provider: Bell Canada
Wed Mar 14, 2007 8:46 am
ok. so you used a celphone as a contact number for prospective employment and Murphy's Law prevailed. there was an outage. how can cingular contact you if there is an outage?
and like all cell providers there is a section in the service agreement (pasted below) that covers this. your proposed legal action has been tried many times.but where you agreed to said terms it would make your case difficult at best.especially where the situation is laid out in print.
Cingular shall not be liable for any indirect, special, punitive, incidental or
consequential losses or damages you or any third party may suffer by use of, or inability to
use, service or Equipment provided by or through Cingular, including loss of business or
goodwill, revenue or profits, or claims of personal injuries. To the full extent allowed by
law, you hereby release, indemnify, and hold Cingular and its officers, directors, employees
and agents harmless from and against any and all claims of any person or entity for
damages of any nature arising in any way from or relating to, directly or indirectly, service
provided by Cingular or any person’s use thereof
BigRUSS Posts: 2118
Phone Model: two cans ( del monte) and some string,
Service Provider: RussCo
Wed Mar 14, 2007 1:39 pm
Yea I do agree if you use a cell phone as a only contact number for a job, its your own fault, and what are you going to sue Cingular for? You want Cingular to pay you a year salary for a job you may or may not have even been offered? I wouldn’t hire someone who was that irresponsible to only have a cell phone as a contact number. Hey call a lawyer waist you money because you will just waist money, the most you might get is a credit for like the 2 days you phone didnt work.
adempsky Posts: 2
Wed Mar 14, 2007 4:47 pm
No I don't want any of those type things other than they admit to their errors, maybey give me a credit on my bill for the days I have had issues with their inferior service,(had 2 dropped calls today,never had these problem in over 2 years until at&t came back) or just let me out of my contract without the highway robbery fee they charge.
1. They now deny any such outage, why do you think that is?
2. I work at a well known University in New Jersey and one of my main responsibilites is e-mail. If an e-mail server went down and I post a message stating e-mail was unavailableand thats it, that would not be acceptable. I HAVE TO give details of the outage and a approximate time of service being restored.
3. They should have a mesaage, like most cable, land line and satellite services do stating that there is an outage in your service area and they are aware of it, not "the number you dialed is no longer in service".
It's real common business sense.
4. Lets see the whole idea of a cell phone is so people can reach you when you are not at home, well I have satellite for internet so need for a land line, thus my cell phone is my main contact number and has been for years, do you really think my current employer would appreciate me getting calls at my desk about a second job interview? I think not. And according to the potential employer who I have since spoken with, I did have a very good chance at getting that position, but they couldn't reach me.
Silly me to think there may actually be intelligent answers here, no just useless drivel, I feel like I am talking with cingular/at&t employess by some of these responses here, if thats the case do me a favor and don't leave me anymore answers or suggestions, I can get them myself from those dopes.
BigRUSS Posts: 2118
Phone Model: two cans ( del monte) and some string,
Service Provider: RussCo
Thu Mar 15, 2007 1:02 pm
heres a sugestion , when you call into cs for cingular or anyone drop the holyer than thou attitude you call those people for help , and most of them dont get paid enough to have people yelling at them all day it was best said in a cult clasic "PCU" ." so like if you nice to them they give you stuff?"
lisag Posts: 3
Mon May 14, 2007 10:13 am
I sympathize with you. I have not been able to receive calls for about 1 week. After repeated attempts and phone calls to cingular I STILL CANNOT RECEIVE CALLS. After the 5th call someone finally admitted that "accounts were being updated" (the change from cingular to ATT) and it should be corrected in 24-48 hours, which is the same response I received one week ago,I am so dissatisfied with cingular. I just recently renewed my contract, so I am bound to remain with cingular for the duration of it. Cingular is my daughter's and husbands cell phone service provider so it would behoove me to remain with cingular, because of the mobile to mobile plan. However, I am ready to attempt to break my contract. It seems as though there would be a way to get out of the contract because of not having service for > 1 week. Does anyone know of any stipulation in Cingular's contract that provides a way out?
elmo01 Posts: 2342
Phone Model: Samsung SPH-M510
Service Provider: Bell Canada
Mon May 14, 2007 10:15 am
you have 30 days from the date of activation to cancel. no early termination fee
lisag Posts: 3
Sat May 19, 2007 10:39 pm
adempsky wrote:
I have been having an ongoing problem with cingular/at&t since the at&t merger, dropped calls or calls not going through, never had these problems the previous 2 years. I recently interviewed for a well paying job in Media, PA. when I was called for a second interview, a message that "the number you dialed is no longer in service" was what the caller got when dialing my number.
Needless to say I lost the opportunity for the second interview, thus not getting the job. I was told this by the person who was to interview me, at first I thought it was nonsense until I tried calling my daughters and wifes phones on 3-3-2007 and got the same messages. (My bills are always paid as well, which by the way keep coming)I proceeded to call cingular and waited on hold for 30 minutes the first try and 33 minutes the second try, finally getting through after only few minutes the third try, now it is after 7:00pm that night. I spoke with someone named Michael, no last name of course, and he stated that on Friday February 23rd, there was an outage in my calling area(215 area code)and 99% of their customers were affected at some point or another that day. Now who in there right mind would allow this type of message to go out if you are having technical problems?
A mesage stating there is an outage would be appropriate. Hearing a message such as this would indicate that the phone has been disconnected, not too good for a potential employer to hear, ageed?
Now I have been trying via e-mail, it's useless via the phone, to get a resolution to this issue with out success, now I am getting ignored completely by them, at least I would get an ackowledgement e-mail stating it would be 24-48 hours berfore a response, now I don't even get that back from them, so I am glad I found their corporate information here, I will try those avenues and see where it leads.
What really pisses me off is all the standard help desk answers you get either on the phone or e-mail and no real answers to your questions or concerns. I never had a good experience with at&t when they were my home phone and internet provider and I don't expect much more now.
I posted earlier to this topic. I finally had some items resolved. I finally found out after 5 calls to cingular, that its an issue with the merger. Somethihng about combining billing or something to that effect. I recieved a 75.00 credit on my account, whe I asked what they were going to do for me for this HUGE inconvenience. Also after being told 24-48 hours.everytime i called up to 1 week later, I had enough and finally spoke to someone who explained that the reason i was not receiving calls, my incoming callers were being told it was not a working number. is becuase my number was thrown out of the system and could have been assigned to someone else because it was not assigned to anyone! I had that number for over 2 years.I was not satisfed to hear 24-48 hours again so as I was insisting on speaking with a supervisor, they offered to change my number at no charge, essentially creating a new account. (since my old one had been tossed out with the billing changes they had made) So now I have a new number, and things are almost back to normal, except they screwed up some info on the type of account I have, and i will have to spend MORE time on the phone clearing this up. If I have anymore time consuming issues, I know there has to be a clause somewhere that is provided for dissatisfied costumers, and I intend on finding it.
BigRUSS Posts: 2118
Phone Model: two cans ( del monte) and some string,
Service Provider: RussCo
Mon May 21, 2007 11:39 am
maybe you should try stomping your feet and holding your breath till you turn blue. oh oh or how about yo go into a store lay on the ground and throw a fit, OR you could try acting like an adult and dealing with it, **it happens instead of seeing how much crap you can get for free, suck it up and be a grown ass adult. Im sure that YOUR just, such a perfect person and never made a mistake in your life, but here in the real world **it happens, and it just so happened to you this time.
lisag Posts: 3
Tue May 22, 2007 10:02 am
First, let me start by saying I don't want anything for free. I have had cingular service for over 11 years, and have always paid my bill on time, help up my end of the contract. I pay for a service. Cingular is supposed to provide a service, as per THE CONTRACT that I signed when I accepted their service. As for stomping my feet and going off on someone at the store, I don't know why you are launching a sarcastic attack on my part. I signed into this message board to see if anyone else had the same issues I had, and that's it. If you are not here to offer any helpful information, get off the board, don't waste my time or anyone else's who have concerns regarding these issues. To address your statement about never making a mistake, of course we have all made mistakes, which is not the issue here. A service provider has the obligation to its cutomers to provide service at a certain level and if they don't, to make provisions for the MISTAKE, and if they can't fix the mistake to provide an alternative solution to the customer. For those of you who did provide info regarding this issue, thank you.
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