Worst service in the industry

I've only been a T-Mobile client for 2 months, and it started off bad, I should of known not to stay.

1st- purchased 2 phones w/1000 family minutes as I did not qualify for fav plan.was told by the instore agent if I found the phone cheaper on-line, they would match it!

2nd, well, you guessed it, they would not match the phone, it took over 3 days of hassles and disputing with the customer service ppl to cancel the account.

3rd, due to past credit, I was not eligible for anyone else without a huge deposit, so went back to t-mobile, they never cancelled the account, still showed the numbers active. Another fight, told me I would have to wait 90 days b-4 being able to get a new one. Fought that out and they let me get a new account.

4th-just received a bill for the cancelled phones! We had the phones less than 24-hours, when you purchase a new phone, what do you do? You call you friends & family and let them know your new number right? Well, this company wanted to charge me the activation fee, plus for the calls I made, all 4 of them. Then, the customer service rep. was one of the rudest people I've ever spoken with.

5th--have you ever heard of a company where you must write for customer/guest relations? No email, no fax?IN 2007!

Well, unfortunately, I'm screwed with them for 2 years, if I could get out of my contract I would and I'd pay cingular, sprint or any other supplier.

I'll never recommend them, and I've already changed my plan to the least amount of minutes allowed for 2 phones.

BEWARE, they have the worst customer satisfaction service I've ever seen, and I work in that field.

yea go with Sprint so they can renew your contract without your consent every single time you call customer service. that way it'll slowly become an 8 year contract. or go with Cingular, the leader of dropped calls. The best way to go is GSM. signing 1 year contracts only. and using unlocked unbranded phones. to get the most for what you pay for.

BEWARE, they have the worst customer satisfaction service I've ever seen, and I work in that field. lol

T-Mobile has been ranked the HIGHTEST FOR CUSTOMER SATISFACTION 5 TIMES IN A ROW!

by JD Power and ASSC.

also if u canceled the phones with in 14 days Buyers Remorse then the customer is charges for usage and activation fee.

and there is a fax number for Customer Relations. I use it all the time. i am in the Business Care Offline Team( Customer Relations for Business Customers).

and the only way to get of your contract is to pay the $200 ETF per line.

1st, please ignore all of Sir_GoAtaLoTs post. he has no clue what he is saying.

1. when you cancel for buyers remorse, you pay usage but activation fee is credited back.

2. Business Care and Customer Relations are completely seperate department, and unlike customer relations, business care CAN do something.

now then, try sending an email to Business Care Offline and just let them know you want your line cancelled as a No-Install since you barely used it. if you only made 4 calls most of the time they will do it for you as long as you write a "nice" email.

Now i understand how angry you can be over all this, honestly though, dispite that, T-Mobile did get the Customer Satisfaction award 5 times in a row for good reason.

If you do still want to leave T-Mobile just follow the above steps, the Offline Email Address is BusinessCare@T-MobileSupport.com it takes less then 5 days for a responce.

actually bc has been instructed to care for everything except individual-smartaccess and post-payed. but that isnt found in S-L. Also, no install must have no usage on it. The rep that credits the account with usage will have their credits reversed unless it's out of a goodwill jesture. buyer's remorse is a different issue.

T-Mobile is not different than the other carriers, most cannot watch what is being offered online as far as the cost of the phones, the best options when activating service is to activate with a direct dealer I would not in my personal option go to an indirect dealer (store that is authorized & not an actual serviced provider)

Again a personal opinion most customer know that they have bad credit as if it’s the store’s fault, when don’t pay your bills on time you are a risk, plain and simple, a deposit is the assurance through the company that if you don’t pay and based on your personal information with the credit agencies not T-Mobile you are required based on your personal information and how you pay others that you don’t and require a deposit

Most companies charge an activation fee charge, what customer’s don’t know is if you go through an indirect dealer they have their own fees and restrictions

Customer Relations is a small department that among other things handle customer complaints and therefore is in written correspondence

And as far as worst you’re wrong, a customer that canceled their service was going to be billed for the phones as the indirect dealer where the customer activated the service from refused to take back the phones because the customer waited until the day after the trial period, T-Mobile waived all charged, but because the customer went not thru T-Mobile would not accept the phones, the extra effort was taken to contact the person at that store, they too refused to work with T-Mobile when asked how much the customer would be charge by them $1200. calls were made and it went to the owner of the store, to resolve the customer’s inquiry …. So I have to agree with Sir_GoAtaLot

Worst service in the industry

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