the fact that they they have paid workers answering phones handlin gheir werrors when the CUSTOMERS have to spend their own time .! I actuall y had to take off work.I did not catch the rrors becasue they sent a summarized bill instead of an itemized account. BAD BIZ PRACTICE!
Don't be so full of yourself, you don't make Verizon Wireless that much money, and they're not going to screw you over to make their money, either. They didn't become one of the largest wireless carriers in the nation because of bad deals.
This sounds like nothing more than a billing error. They happen. Computers mess up. But they did catch it, despite all the drama you made, and they gave your money back. They also threw in a bit more than just what you paid; I think it was quite nice.
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riscutler Posts: 15
Sat Apr 21, 2007 11:51 am
Full of myself!?
Who are you?
NO! they DID NOT catch it.it took over 12 of my phone hours PLUS time off work to get this corrected!
PLUS I had to set up an account online with a dial up modem because of the rural place I live .which took ?(I wrote it all down .each one of the persons I spoke to had to wait for each page to download.it was even mre hours to set that up and prnt outalmost 60 pages as it went on for a ong time)
YES
they do make money on small folks like me that dont' have the time to follow through and take TIME OFF WORK! as it was quite an enormous effort to find it off a summarized bill with a family plan since it wasn't on my bill and my dad was dying 3000 miles from here! so I was elsewhere for a month! AND NO! they didn't just pay me back and reimburse me for my time while the folks that worked with me for over 12 hours were getting a salary! and NO! getting a new phone that I had to sign up for another 2 year contract is hardly a FREE GIFT.they had offered a free upgrade ANYWAY! as I have been a valued customeer for OVER 6 years.
Apparently you have stock in the company and are quite self righteous!
Had you gone through the grueling time and dialogue fighting for what was not at all my fault;recieving threatening phonecalls to turn off my phone you wouldn't be saying the things you say.
MAY IT ALL HAPPEN TO YOU!
neek Posts: 117
Phone Model: LG VX-8300
Service Provider: Verizon
Sat Apr 21, 2007 5:03 pm
riscutler wrote:
Full of myself!?
Who are you?
NO! they DID NOT catch it.it took over 12 of my phone hours PLUS time off work to get this corrected!
PLUS I had to set up an account online with a dial up modem because of the rural place I live .which took ?(I wrote it all down .each one of the persons I spoke to had to wait for each page to download.it was even mre hours to set that up and prnt outalmost 60 pages as it went on for a ong time)
YES
they do make money on small folks like me that dont' have the time to follow through and take TIME OFF WORK! as it was quite an enormous effort to find it off a summarized bill with a family plan since it wasn't on my bill and my dad was dying 3000 miles from here! so I was elsewhere for a month! AND NO! they didn't just pay me back and reimburse me for my time while the folks that worked with me for over 12 hours were getting a salary! and NO! getting a new phone that I had to sign up for another 2 year contract is hardly a FREE GIFT.they had offered a free upgrade ANYWAY! as I have been a valued customeer for OVER 6 years.
Apparently you have stock in the company and are quite self righteous!
Had you gone through the grueling time and dialogue fighting for what was not at all my fault;recieving threatening phonecalls to turn off my phone you wouldn't be saying the things you say.
MAY IT ALL HAPPEN TO YOU!
Anger management does do wonders; you shouldn't get so emotional over what someone says on the internet, afterall, I'm just someone on the internet--which answers exactly who I am. I also work for the wireless industry, but it's not important where or which--but it's not for Verizon Wireless.
Now, your mobile to mobile minutes didn't rate properly; that's not a tactic wireless companies use to make money. When I say make money, I'm refering to projecting profits. Wireless companies make the most amount of money off of roaming agreements with other companies and business contracts. Individual devices bring in money, too, since a wireless network is relatively inexpensive to run; but the most of the money earned through individuals is used to pay for such fun things like customer service. And per user, a major business-owned device or a Sprint or Altell customer roaming on a Verizon Wireless tower still makes the company more money. The actual profit your overages could have brought in, while nice, is not planned. So feeling that they orchestrated this billing error on purpose to get your money is overstating your actual value to the company.
1). Taking twelve hours to resolve the issue is based on contempency; partly on the representative not being able to understand the inquiry, partly on the type and source of error. The system was not rating mobile to mobile minutes properly. Not having a detailed bill with itemized calls, plus a representative who's either too ready to say "no" or too lazy to read the bill, is a good way of not pinpointing the problem accurately. This is also is a definite source of frustration. But, this is the fault of the incompetency of people. Representatives do not sit in call centers and receive a memo saying, "Deny this account credits. We need his money." There exists no special list of accounts that are to be screwed.
2). They had rerated your bill and provided you with a 100% adjustment of the usage, is that correct? Then they found the problem and corrected the error. They could have provided you with nothing for your time and only fixed the issue--which could have been enough. But they at least offered you something; yeah, I agree that it wasn't right that they neglected to state it required a new 2 year contract. But that again comes down to laziness.
So, should you not be upset? Yeah, you can be upset and frustrated about this. But stop thinking the company's doing it to you because they want money; it's the people that make it hard. Were they not lazy, you might have had it resolved on the first call.
riscutler Posts: 15
Sat Apr 21, 2007 10:45 pm
I believe it's you thats full of yourself.
I'm not angry I was merely after what I deserved and I never said they were after me.I only described the frustration in the hours it took to resolve and issue that was NOT my fault. And I was threatened to have my phone turned off during a time when doctors and family members were coutning on the communication I paid for and as a reliable customer I expect reliable service. Yes I did point out that errors like these can add up to enormous amounts of money if gone unchecked and the repercussions is NOT for the corporation but for the individual. I also pointed out that the corporate world DOES sit in a rather autjoritarian position as unlike the United Kingdom; here in the USA we are supposed to be innocent until proven guilty. However in the corporate realms the little guy can easily get swallowed up while unfair billing can cripple Mr. Little guy.
You sir, seem awfully defensive and presumptuous about a situation that was completely unfair and entirely in error. Sure! It was straightened out.but it was VERY costly to me. my time is very valuable and the employees that worked it out were paid for their time while I was not.
Good luck in your endeavors .whoever you are .you did not experience the endless hours and chain of command that required each person to be repeatedly explained the entire thing in detail even when I requested the information be transfered before the spoke to each one and that too was NOT done
I think we are finsihed
good bye
dumbpeoplesuck Posts: 3
Fri May 11, 2007 6:49 am
Everyone Expects credits for things that are their own fault. People need to check their plans and see what is offered with the plan.
It sounds like the "mischarged" incident was a simple fact of having an Americas Choice plan, Not Americas choice 2. The older america's choice plans do not have free verizon to verizon calling, and when people see the commercials, they think they have something they dont, and don't bother listening to the commercial where it states there is a 1 or 2 year agreement required.
The Razr was 419.99 when it first came out, this is approx. the price that verizon pays motorola for each phone, You get a discount when you sign a contract because you are agreeing to pay X amount of dollars for 2 years and verizon can recoop the loss.
If you are charged for kilobyte usage, that means you did not opt for an unlimited kilobyte plan, 44.95. If you feel like you don't need this plan,then you dont need any pda or smartphone. Its for getting email, contacts, tasks and what not, and most people don't need themfor anythng but status. How many contacts do you have? LOL
dumbpeoplesuck Posts: 3
Fri May 11, 2007 6:51 am
Everyone Expects credits for things that are their own fault. People need to check their plans and see what is offered with the plan.
It sounds like the "mischarged" incident was a simple fact of having an Americas Choice plan, Not Americas choice 2. The older america's choice plans do not have free verizon to verizon calling, and when people see the commercials, they think they have something they dont, and don't bother listening to the commercial where it states there is a 1 or 2 year agreement required.
The Razr was 419.99 when it first came out, this is approx. the price that verizon pays motorola for each phone, You get a discount when you sign a contract because you are agreeing to pay X amount of dollars for 2 years and verizon can recoop the loss.
If you are charged for kilobyte usage, that means you did not opt for an unlimited kilobyte plan, 44.95. If you feel like you don't need this plan,then you dont need any pda or smartphone. Its for getting email, contacts, tasks and what not, and most people don't need themfor anythng but status. How many contacts do you have? LOL
TextWhore Posts: 78
Phone Model: LG-VX8600, Blackberry Curve
Service Provider: Verizon Wireless, Cingular
Fri May 11, 2007 10:05 am
riscutler wrote:
recieving threatening phonecalls to turn off my phone you wouldn't be saying the things you say.
MAY IT ALL HAPPEN TO YOU!
They are not "threatening" phone calls. They are just telling you that service will be suspended. VZW is in no way threatening you. Stop being dramatic.
riscutler Posts: 15
Fri May 11, 2007 12:54 pm
When I owed nothing
and the bill is totally wrong due to their errors and I get a phone call in Sacramento,while I'm at my dying dad's bedside. saying my phone will be turned off due to unpaid charges;that never existed.
THAT IS A THREAT!
Fortunately this remains in the past
and I have nothing to say except it was one horrid experience , and having to spend enormous amounts of time to prove I was right when I never did anythiing but follow the plan I signed up for was very lame on the part of Verizon.
I am guessing you are VERIZON or some highend stock holder that needs to feel RIGHT . You are certainly one condescending uncompassionate human being. Had this happened to you when you were overseas and a family member was dying in the hospital you might feel differently.
Stop defending your position and attacking me. There was NO EXCUSE FOR THIS.END OF ISSUE!
angryshortguy Posts: 8
Wed Jun 13, 2007 7:06 am
riscutler isn't the only one who had this problem with Verizon.
May 30, 2007. I noticed an overcharge of $521.10 when I checked my online bill. My billing cycle ends on the 19th of each month, so I had more than two weeks to fix this before it hit my checking account (auto-pay).
It turned out to be a computer error. Seems they were now charging me for 'In-Calling' minutes (No, it's not an old plan. I've always had the verizon to verizon free calling). Brenda at Verizon tried to correct the problem while keeping me on the phone for 45 minutes.
Brenda assured me that the charges would be removed and the correct amount would be deducted from my checking account.
I checked back after that weekend to see a 'Credit' for the correct amount.
Thinking that the problem was resolved, I slept well for the next two weeks.
June 19, 2007. I get a phone call from my wife in the morning. It appears that Verizon has taken $521.10 more than they should have from my checking account. Whoops! No more money in my checking account. Looks like I'm going to be hit with some $50-$75 overdraft penalties.
After 2 1/2 hours on the phone with Tom, Latoya, and Geneva, I was assured that the money would be deposited within 5 - 8 business days.
So, to sum up:
Verizon makes a $521.10 mistake.
Verizon does not fix $521.10 mistake after assuring me it was corrected.
Verizon rep originally told me 24 - 48 hours for the money to be deposited.
Final Verizon rep indicated 5 - 8 bus days to correct.
No reparations were made or offered.
Disconnected twice for a total of 1 1/2 hours of wasted on-hold time.
Fees and penalties accumulating at my Credit Union until this is resolved (Don't really have $521.10 lying around to cover this screwup).
And I've had to cancel autopay with Verizon for fear this would happen again.
How's that for customer satisfaction?
riscutler Posts: 15
Wed Jun 13, 2007 12:47 pm
hey there
hang in there
hold your ground
insist that they compensate you for oyur time and pay the ovr draft fees
make sure when you speak to someone it is SOMEONE that IS a manager
ALWAYS ask for the top person then check to see if there is another person
there sually is
the people on the bottom can do nothing
I am now dealign wiht them again as or new family plan verizon phone tat we paidi nsurance on they are now sayign is NT insured and the phone was stolen and we have t replace it.
I accumulated over 30 hours n the phone with all the hold time adn downloading time and they insisted they were GIVING me a phone to compensate me.Believe me
there were no gifts. I make morethan that hourly and the folks we talk to are paid while we lose money for our time.
If you get involved ina aclass action lawsuit I'll back you up.
Perhaps we ought to contact legal aid,
GOOD LUCK!
Stick to it.get it resolved and don't let up.
They say the financial office is not connected to the other offices and that is why ther eare delays.
Funny that ther eare NO elays when they TAKE your money! and GET REIMBURSED for all the over craught fees
THEY OWE YOU!
good Luck!
