hi there
check you r verizon bills
I was mischarged $723 then spent over 10 hours fightingto get what I never should have been charged in the first place. Then after another 8 phonecalls was offered a "free gift" cellphone only they forgot to tell me I was going to have to sign another 2 year contract to get it activated. Excuse me.I thought a gift meant no strings attached.What kind of compensation is a deal they make money on after they over charged me and then threatened to turn off my phone for late fees.
Only a mega corporation has that kind of power adn is not even challenged. I go on challenging them and they say I'm wasting time.
YES!
I got the credit due me when I reviewed each charge
they were totally in the wrong and admitted it
but only after each number was reviewed adn checked out
I urge everyone to check their own bills
verizon wil credit you where they messed up
BUT not wihtout a challenge
I'm told that the over charging is astronomical and they get away with it becasue people are just too busy to check
however now they have a "summary " format that doesn't allow for easy checking.
Good luck
]Your time is worth it!
Last edited by riscutler on Fri Mar 23, 2007 11:10 pm, edited 1 time in total
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tampadelphian Posts: 406
Fri Mar 23, 2007 9:12 pm
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Last edited by tampadelphian on Fri Apr 06, 2007 4:13 pm, edited 1 time in total
paperstreet Posts: 433
Fri Mar 23, 2007 9:49 pm
Yes, sounds like some one had overage during a month, or some pay-as-you-go pricing he/she doesn't feel is valid. I'd suggest trying to find out (when in a patient mood) calmly whether you were misinformed or not proactively informed about the potential charges. And if you were informed, then you'd be responsible for monitoring your usage (like vzw.com my account). Verizon will backdate if you call before the bill cycle. Even ten hours is a stretch, but maybe less than an hour of talking/discussing instead of fighting can help.
TextWhore Posts: 78
Phone Model: LG-VX8600, Blackberry Curve
Service Provider: Verizon Wireless, Cingular
Sat Mar 24, 2007 3:58 pm
There is no way in hell they "mischarged you" for an amount that large!Can we please have ALL the details?
riscutler Posts: 15
Sat Mar 24, 2007 6:46 pm
Actually they admitted to it,then zeroed it out.
So why you would unknowingly question it .when you ought to just check your bill!They had no explanation simply said it was an error.
However even though it took them over 3 days to identify all the calls they MIScharged me for(each call was family to family OR other verizon customers),they didn't notify the financial services department who then called me (after I'd gone through this awful ordeal) with a threatening turn off date. Naturally I insisted they check with there OTHER departments
and ,since it was indeed an error, I never heard from them again.
However ,it did not stop there, there was a following error where they recalculated and gave us back $374 charges which later got re-removed. they actually "gave" us a razor phone and called it a "free" gift.however there is nothing free about all the work I did.I then I had to agree to extend my contract 2 years in order to activate my free phone.
Naturally there never would have been the "free phone" offer if they hadn't actually overcharged me the $723 in the first place. this process covered 3 weeks.over 12 hours online andon the phone and now I have an extended contract that I didn't want to begin with.Do you think this is ethical corpaorate behavior?
I don't
TextWhore Posts: 78
Phone Model: LG-VX8600, Blackberry Curve
Service Provider: Verizon Wireless, Cingular
Sun Mar 25, 2007 9:48 pm
riscutler wrote:
now I have an extended contract that I didn't want to begin with.
Verizon didnt make you take the free phone and extend your contract. YOU chose to.
paperstreet Posts: 433
Mon Mar 26, 2007 11:29 pm
What were the erroneous charges for exactly? Was it VZW error that they didn't proactively assist you with potential charges, or a complete system error of unmade calls/access? And, ultimately you got a contract for accepting a free phone (paid for with time and effort), and the credits they messed up on? And the three days VZW took to review your account doesn't count as your time wasted for this, but theirs. Usually things like this can be worked out first four calls max, unless you fought with them instead of talking. And extending the contract is something you get a package in the mail about a couple days after the fact, and discussing the contract extention is a key remark they would've informed you about before noting your account. You may be able to contest that CED if they don't have it noted it was covered. However, going through the automated system and pressing the accept button does signify your acceptance to the agreement. Could it have slipped past your ears unnoticed during the discussion? I agree though, check every bill. Just one or two thorough look-overs and you should understand it enough to quickly review it next time around. End deal, you were left with a sour taste for an error VZW made, you have a contract you don't want, a free phone you agreed to take, and the error was fixed. Sounds exactly like ethical corporate behavior, whenever a free phone is involved.
cntrygrlathrt Posts: 6
Phone Model: LG VX9400
Service Provider: Verizon
Mon Apr 16, 2007 6:23 pm
Verizon also has tried to charge me $600+ for KB usage. A rep. of theirs told me wrong information and since they work for verizon you should be able to believe them.
Once I found out I was getting charged for something they said I shouldn't be. They admitted it was their fault, but still weren't going to remove the charge!
I know how you feel. It's like why pay for their mistake.
riscutler Posts: 15
Tue Apr 17, 2007 4:07 am
yes
clearly they erred that is why they were willing to admit by offereing the phone
The actuall charges were from family members to eachother on aa family plan they push for ulimited time for family callers
the fact that they they have paid workers answering phones handlin gheir werrors when the CUSTOMERS have to spend their own time .! I actuall y had to take off work.I did not catch the rrors becasue they sent a summarized bill instead of an itemized account. BAD BIZ PRACTICE!
Had it been the other way around no doubnt there's be interest charged adn penaties as well/Corporate agreements drawn up by corporate attorneys have nothing bu time financed by corporations to squeeze money out of the pockets of the little guy who hasn't the time or the knowlege to mess with these sharks.FIGHT for your rights!
If you are right;
they will pay you back! They have huge reputations to protect adn ALOT to lose! They never want to risk exposure on 60 minutes and the like.which was right where I was headed; right for national television when they offered a settlement!
GOOD LUCK! DON'T EVER STOP FIGHTING WHEN YOU'RE RIGHT!
NiHaoEric Posts: 3
Tue Apr 17, 2007 10:22 am
I got charged an extra 283$ on my phone bill. Plus, the service shut off because they said we didn't pay the bill! The next day, I went to the Verizon store and complained. They said they would fix the connection by the next day. And guess what. I go in after about a week and tell them again. Finally, they actually redid everything, and it took them about 5 minutes. Why couldn't they do that the first time, and make me wait a whole week and one day?
