Cingular corpoate office number and complaints

i read on here today about the numerous problems that others are having with cingular- and boy oh boy is it a major problem !
i was on the phone with cingular for 3 hours and 34 minutes- all because of a rep by the name of jennifer didnot do her job 2 weeks ago. i found the phone number on this site: 404-236-6000, for the office of the president- and told them of my problem, and how rude and nasty the rep's were to me. they took the info, in the office, and said that they would have someone from the exectutive staff call me within the next 5 to 7 days. days instead of hours, i don't know why so long to contact me. they did want to know where i got their number from, all i told them was online. she said no one was suposed to have the number- so the more people that call that number with complaints, maybe something will change with the way cingular rep's treat the people who are paying their wages. cingular owes me $93, and we will see of they refund it back to me or not.

I'm sure they will change that number quickly.

ok so whats you problem? it coule be an ID-TEN-T error,

Speaking from a cingular reps P.O.V, we only have access to an address, now if you got a number somehow, they're curious as to how you got it. but i doubt they change the number. they'll probably just put in place an automated system that directs complaints to somewhere else.

I'd love to know of a number where I can get ahold of them.is that number for anyone or is it in a certain state?
I am sorry you have had such problems with them I can relate. I don't know if you have them there, but where I live we have a Cellular One store and the guys there are Amazing! They all know me by name because I am constantly in there getting their help. They simpithize with me and got me two $210 credits to my account and then some because I had a $500 charge on my account that was THEIR fault not mine. So try to see if you can go into a store because they can be nicer?

Well, the majority of times a customer comes up to me with CS issues, they're very angry and rude, and were probably the same way on the phone if not worse, Don't get me wrong, I'm not saying you're rude and/or angry when you call. But CS for any company is a difficult job, you get people that are stupid, and people that are legit, CSRs automatically assume you're an idiot, but once you show them some respect instead of ripping their head off on the phone for something the company they WORK FOR, did or in most cases did not do, they'll be more than happy to help you.

90% of the time I look at a bill at work, its the customer's fault, and they call and snap out at the CSRs.

Cingular has a lot of issues to deal with everyday, you being a CSR know that, so sometimes it takes a bit.

I turn on my phone ( I do Mental Health Crisis work and it is literally a life line for other providers and staff), Monday after a meeting, only to see it is 'not registered', I call 'customer service' only to be told.'that isn't your phone (I have had the number for almost 7 years) I say it is.I give the account number, they see my name their. I ask why someone else's name is on it 'Oh he probably had it before you', I ask for his name to be taken off. I get "I am not sure how to do that, but you only need a new sim card, you will have to take it into a store'. I ask if I need to tell the store anything else, 'no it is all here in the notes, there will be a charge'. I explain I think there should be a charge, so she 'credits the account'. I call the store I need to try to get to and ask if they can do this for sure. They say 'that isn't your account it is in another name" I explain once again the previous discussion. He says, 'oh I see your name too, come on in, no prob ask for Cliff' I come in 5:30pm.ask for Cliff who is less than pleasant when I say what I need espcially the part 'I would like my existing numbers saved too please' He replies "I don't know that we can do that". I explain, I have seen it done in another store about10 times and that they are all saved on my sim card I am sure." He looks and then says.oh okay". He then goes to the computer and starts saying 'something isnt' right', I once again explain the coversations earlier-give my account number and also explain how I use the phone and I am on call and concerned of how much time this is taking. He goes into a back room and doesn't come out for 1/2 hour, I get someone to go get him, he comes out and says 'there is still a big problem', he goes back, I get someone to get him again after at least 20 mor minutes, he comes back and tells me 'they gave your same number to someone else today so your's was turned off'. He dissapears again. I ask for a manager, no manager. He comes back again and basically for the next two hours tell me 'they are trying to get tech to look at it. '
The final so far is they gave me a 'temporary number at no charge' (how generous). And 'perhaps' my number will be back today (Weds) all my voice mails are lost.there is no way to know who tried to call and the perhpaps horrible consequences of my not knowing and not calling back.
Not one person has expressed feeling like this was a very large problem for me, except. 'wow this hasn't ever happened before.
I am planning on haveing a newschannel now look into it.

Cingular corpoate office number and complaints

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