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bcagle3
Posts: 137
Phone Model:
Sam 629
Service Provider:
T- mobile |
 
Fri Apr 06, 2007 11:35 pm |
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you are crazy
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lighteclipseca
Posts: 16 |
Fri Apr 06, 2007 11:46 pm |
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well.it doesn't seem right to blame a carrier for a mistake UPS or the customer made. How could t-mobile possibly know that the customer put the phone in a drop box if UPS cannot even find the package? Either it was stolen in the UPS drop box, in which case it is not t-mobile's fault; but it might possibly be UPS's fault, or UPS lost the order in which case it is not t-mobile's fault, but UPS's. It seems to me that if something is not t-mobile's fault that they should have the right to cover their losses. They do not know if the customer just kept the MDA or if they indeed sent it back. They can only take the word of one in about 10,000 who would say the same thing (but might not be so honest about it) that they put it in the drop box. If there is no way to track the package, then there is no way that you can blame t-mobile for this. It's like if a person claims that they want to sue a carrier for international calls that were made from their phone before they had reported it stolen. It isn't the carrier's fault that you had your phone and service stolen and used before you reported it. Don't blame them. Blame the thief. The carrier needs to charge you because they get charged by other companies for those calls made. If you want to sue someone, then find and sue the thief. But no, they want to sue the company because they are the only ones that can be found and they are big bad Goliath. Listen, just because they are a company, it doesn't meant hat they are in the wrong if life doesn't seem fair for someone getting things stolen from them.
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AlekKirstein
Posts: 3 |
Sun Apr 08, 2007 2:52 am |
You guys are fun!
Is this a support forum or court?
The guy came seeking assistance on how to get out of a jam and resolve an issue still upon both him and the carrier.
How are we doing with that goal?
He did not ask who is at fault. He did not request an inquiry of his integrity. What is the purpose delivering the undesired? Do you think the carrier knows the circumstances, that they would have told him he is on the line? What is the guy going to do with a locked phone and why would he waste time bs'ing us? For fun? I seriously doubt it but it doersn't matter. Just the matter at hand does. It unproductive to want to blame someone that is asking for help. Maybe even rude. I read he was "crying", who admits that? Someone who cried. Is your motive to help, or what is your motive?
So I'm crazy? I say I'm loving it. If you would take the time I could tell you DOZENS of issues I have resolved like this with Sprint, Verizon, Cingular and the best, AT&T, many many mistakes, many many phone calls, over many many years for many of my many accounts. And they love me, and would have me any time. Because I resolve things. It's fun too to not let size matter and be able to reason with entities that don't have to if they don't want to, what could I do? But they want to, and try very hard, but it still happens way too often.
Now I have VOCE so I never have to deal with this crap, ever, and I am crazy in love with no stress relationships. Crazy indeed.
A last request. Please, tell me you have never had a carrier make a mistake, or any of their employees, ever with you. Tell me pretty please you never have seen a billing error. Please tell me that. Please so I can say I know one soul in this world who was saved and protected from inevitability. Oh yes, inevitabilty of human error. Once again, when an individual makes a mistake, the corp barely cares. When the corp makes mistakes and doesn't fix them, the impact is felt widespread and worsens until fixed at the core. In court usually. They know this and are willing to understand and cooperate if approached properly. What is hard about that? Its up to the carrier if they choose to believe the customer. Not you, or the customer or me can make them beleive. They will, knowing they also need a break from perfection impossible. Open your mind to possibilities of harmonious relationships, not everything is a fight.
Until then, I shall protect what is mine and I suggested he do the same, with purpose and reason, honesty and clarity, defining a resolution cooperatively not accepting the one given him blindly and one sided by a script reading telephone attendant, with all due respect.
Good luck to all.
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lighteclipseca
Posts: 16 |
Sun Apr 08, 2007 3:13 pm |
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but thats the problem.hes barking up the wrong tree if he goes to the carrier. im just telling him that it will do no good. he needs to talk to ups about it or something, there is nothing that a carrier can do about a person stealing a phone from a ups drop box.
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