Charged $350 for phone I returned

Hi,

Tmobile exchanged my piece of junk MDA for the Dash. I returned the MDA via UPS - except made a HUGE mistake and put in a drop box - and it never arrived at Tmobile - UPS has no record of it being shipped. I can only conclude it was stolen out of the drop box?

Over the last two months i've spoken with customer care no less than 10x - they submitted a research form, we both called UPS, no luck.

So, now I'm being told I have to pay $350.00 - period, end of story, not a penny less. They are not willing to adjust the price (come on - $350.00 for a phone they were exchanging for another model because it's junk!).

Is there anything anybody knows that i can do at this point? I feel like they are literally stealing from me. I've been a customer for 6 yrs - a long time in the cell phone world. I can't claim it on the insurance supposedly because it was in the process of being exchanged. The best part is that now i'm past their 75 day time frame for phone returns so they really are not willing to do anything and insurance isn't an option after 75 days. The reason it's been so long is that THEY were researching, etc.

I'm a 37 yr old cry baby - I've been in tears on the phone with 'Customer Care' all day begging and pleading for someone to find a way to help me. I just feel so helpless and at their mercy. I'm a year away from my contract being up but as a matter of principle i'm paying the early termination charge and changing providers ASAP unless someone has a solution i haven't considered.

Thanks and looking forward to some ideas!

you made the mistake of using a dropbox own your mistake

if you would trust me i can get the tracking number to see when ups picked up and can try to help you

About the $350.00 charge from T-mobile, just think about if you go to the bank and you make a deposit, do you keep your receipt? if you made the deposit on a night drop box? what proof do you have that you made that deposit? It seems to me that Tmobile is right if you send the phone back to Tmobile and you did not bother to go to UPS and decide to just go to a drop box. YOu should be contacting UPS and not Tmobile, common sense People, Helllooooo! the problem is some people expect to be baby sitted and to even be excuse for all their mistakes. My question is to you, WHERE DID TMOBILE MAKE AN ERROR? NEXT TIME SAVE YOUR RECEIPTS!

amen brother once again this comes down to PERSONAL ACCOUNTABILITY

maybe, you should buy one from online and send them that phone instead of paying $350?, online u would probarly get it for less then $200

If UPS provides a package delivery service and provide drop boxes for customers, there is a reasonable expectation of service that says:

Customers may use the dropbox for any package being shipped, regardless of value.

That ups is responsible once the package is in the dropbox.

If stuff is being stolen out of the dropbox, UPS should take better measures to secure the contents or remove that dropbox.

A customer cannot be faulted for depositing into a company sanctioned method of package pickup.

Regardless of how many ways there are to commit fraud with the dropbox system, it's still UPS who put it there and it's their responsibility.

Its not easy pushing an elephant around, but even the elephant knows he needs to get pushed now and then. This is a classic bully scenario where you are at the mercy of their implemented policy, obviously bound to have errors, they know and will accomodate if approached correctly. So here's the deal.

Write, date, sign, keep a copy and mail a certifed first class letter with return service and sgnature requested, to the carrier and state exactly the issues that caused you to want to return the phone after the initial order. Whatever the reasons, be short and specific. Follow these facts with an outline of what you have had to go through in order to get the phone back to them, including all the calls to ups, customer service, etc, no need to be perfect but do not embelish anything. Again, short and clear, not judging, just the facts.

Here's the point, and to make it clear that: The carrier sold you a phone that was not fit for you due to the reasons you mentioned above, it's their duty to sell you what you expect to be getting. Write that you took upon yourself to remedy the problem that they started, by returning the phone per their request. Their request. State you are now being told to assume responsibility for a problem you did not create, that you do not accept the implied liability just because the merchandise was in your possesion, and that you REFUSE to pay for merchandise incorrectly sent to you and a cause of the wasted effort and terrible aggrivation you have endured. Also add: You, [mr. carrier], did not live up to the service expectations set by your sales department, the service was inadequate from the time you first placed the order, that the quality of service you received after having difficulty was not able to remedy any of the prior mistakes made, that their only remedy was to have you pay for a problem they created.

Finalize with a statement that you would not have entered into the agreement if you would have known the issues you would face due to these service related problems.

Once you do this you are pretty much putting the ball in their court. Leaving them to now proovide rebuttal and to fully substantiate your registered stance. They will need to prove the phone was good, for you, that ups made no mistakes, that they have good reason not to have insured or protected their property during shipping, and that their service is more than adequate to resolve these issues as they tried to do. If they do that, you will owe them, but

We all know that will not happen. My guess is you will get a letter back showing the charges have been removed.

Remember, you are possibly a victim here, and the one with integrity in his dealings. Sending the certified letter will bring that to their attention. Atttention that 100 phone calls may not get.

Good dealings.

Alek

Disclaimer:
(Do not take this as legal council, I am not a lawyer nor do I know the laws govering these affairs. You may want consult a professional. I also do not claim to know how the carrier or anyone will react given any situation.)

how will all that bs help if the phone was not returned or lost the options here are to 1. admit that the phone was not shipped. 2. allow someone to track the package. or 3. deal with ups. the carrier sent a replacement phone to honor a warranty that the manafactuer is rsponsible for, the terms of this is that old phone must be sent back or fee will be assed. so if phone is not recieved then where is the fault of the carrier?

True, bs will get you nowhere, but to assume that the carriers policies are fair, just and correct are a personal risk, especially when a predicament has put you at a loss. If the carrier is perfect, true, all onus on us. That's not reality. They are in court all year long dealing with the issues created by their profit endeavors. This one may seem like one mistake made by a customer puts all onus on the customer, such is their legal hope, but if there was ANYTHING done wrong by the carrier prior in the same transaction, doesn't that mean entrapment by the carrier?

You can trust the carrier if you want. But you don't have to. Its the beauty of this country. Elsewhere you are SOL. America, we hold personal rights above the rights of the profiteers, or we at least attempt to, but we have to attempt it. That is what I am suggesting. To attempt to hold your rights, or they will be forfeited. For what, because the big guy MUST be right?

Us little folk are far from perfect, and that is ok. When a corporation is not perfect and shows it through the negative impact to the individual, that is unacceptable. May seem unfair to the carrier, and their plight may seem just, but they do not feel our imperfections, while we suffer from theirs.

Alek

Charged $350 for phone I returned

Similar Topics

New T-Mobile Cell Phones

Carriers Talk

Manufacturers Talk

Mobiledia Community