No service from Verizon

I upgraded my old Motorola phone (after 2 years) to the new Motorola 325i. After a few calls, the mute would kick on after a connection was made. I went back to the local dealer; he gave me another 325; it developed the same problem after about 10 calls. I spent a long time on the phone with Motorola, (all of India couldn't resolve the problem) and then called Verizon. After extended conversation, they sent me another Motorola 325. It developed the same problem; the phone would switch to mute when a connection was made. Four days ago Verizon promised to send me a different LG 5300 phone. It hasn't arrived yet (they told me to wait until tomorrow night before calling them again). Meanwhile, my caller ID ceased to function. I called Verizon, again, and they noted they had switched off my free, caller ID function, and turned it back on.
Apparently I am not an important enough customer to have my (their) problem resolved. It is unbelievable that a company like Verizon would have such callous disregard for a long-time customer, and isn't even interested in why their system would switch my phone to mute when no others have the same problem. Has anyone else had a similar problem?

Things happen, try not to take it personally. I'm having to work through some issues right now too. Several months ago, I was trying to decide between the Motorola V325 and the LG 5300. There are people on this site, from Verizon, who take their own personal time to help you out.

The first thing I learned here was, you have to see the phones and hold them in your hand before you make your final decision. I knew when I worked with the Motorola that it wasn't for me. It was too delicate. There are die hard Motorola peeps out their. It works for them. I need a phone with more "heft" to it. When you receive the Lg 5300 you will see what I mean. The keypad is more secure. The phone feels good in your hand, it is solid.

When it comes to electronics and technology it takes patients. I had planned to have the good earth embedded under my finger nails by now. Not only did my husbands phone go out, the computer went defunct at the same time and because of the release of Vista. My nephew is building me a new pc that microsoft, hp, dell etc. can't make obsolete and it is being built in the biggest ugliest tower that they make. Cool looking usually isn't durable. In the mean time, my pc has been altered to get us by. I'm spending all my time on both and it is beautiful outside.

I understand where you are coming from. I stand in front of the microwave and tell it to hurry up. Nothing cooks faster than a microwave. What did we do before microwaves, computers, and cell phones. Modern technology, can't live with it, can't live without it. A CSR will work harder for you if you are patient. Someone on down the line in the process may drop the ball. They don't know the whole story and they maybe doing 2 jobs while someone else is on spring vacation or their kid puked on them before work. Maybe they have a family member who is terminally ill, or a car that wouldn't start, or a child that didn't want them to go to work because they feel lonely and neglected. Just know, it has nothing to do with not wanting to take care of a long time customer.

The one thing I have learned in my professions, don't expect anything to go smoothly in August. There are some countries that everyone takes 3 weeks off in August for vacation. In the US, everyone who forgot to put n for their vacation, is off in August and no one who is working is doing their own job. It sucks. It's just the way it is.

You get good help here. Hope you get your phone soon.

Thanks for the reasurring words. The technical people at Verizon are exceptionally well trained in giving soothing responses. The response above was soothing, but did not resolve my problem. Today, five days after a new LG phone was promised, I received the handset with no battery, no charger, no instruction manual, and no explanation. It was also mailed to the wrong address. After receiving my package from a neighbor, I called Verizon again. This time they promised to send yet another phone. I really hope this saga does not continue much longer. It has now been 12 days since I tried to "upgrade" or "renew at 2". I have received 3.5 phones, none of which work correctly. I gather I am the classic case of being small potatoes to a large, uncaring corporation.
The juxtapostion of the soothing Customer Service Representatives and "technical support" (who apparently lack technical curiousity in a somewhat unique problem) and the lack of results is vexing, at best. I do appreciate the points made by "peaceofmind" and I'm sympathetic to an individual, but the corporate response is maddening, at best. KarlJ

The phones they send out that are of different make/model as replacements don't come with batteries just like the normal replacements. The error with this situation is somebody should have taken that into account, and sent you the new phone (normally this is done in store and avoids the whole process of sending/receiving). So they sent it the way they'd send a normal replacement phone, forgetting that it would come to you pretty bare. The new phone will have the charger, battery and back, and manual and be in a box. It is pretty far to call an entire corporation uncaring and yet every year it is so highly ranked for the customer care they deliver. This is called picking the exception (like Uncle Ray who lived to 90 and smoked and drank his whole life), you can't always count on it to work that way. And twelve days of cycling through 3.5 phones doesn't mean they aren't trying.

Well, your story has helped me. I now have a new phone being sent to me. I did pay attention to the fact that Johnathon, very nice guy from tech support, said that there would not be a battery or charger and that we would use what came with the original. I'm not sure that would have sunk in if I hadn't read your story. The order for replacement wasn't placed until late today, tomorrow is Thursday so it will be well into next week before it is due to arrive. He activated the old phone. Hope your's is resolved soon.

Peace

I finally received the LG5300 to replace the three Motorola's and the 1/2 LG that had been sent to me. Thus far, the LG seems to be working without the problem of the mute cutting in when I try to call.
Two things puzzle me. 1. It does not seem that Verizon is interested in why the Motorola 325 would not work with my number. My brother "upgraded" to the 325 the same day I did, and is on the same account, but had no problem. Our local dealer has sold "hundreds" of the Motorola 325's without the same problem I experienced. No one from Verizon seemed technologically curious about the problem, but will send a replacement phone if cornered. 2. Why do the phones under the "upgrade at 2" only have a one-year warrantee? It seems like fodder for a George Carlin analysis.
Anyhow, the LG was not my first choice, but I now have a working phone again, at least for now. I will keep you posted if this one fails as well.

No service from Verizon

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