T Mobile Phone Upgrade Policy

Well this is off the discussion, fit for another thread, but if you a current t-mobile customer you can ask them to submit and unlock request to at-t. Usually the phone has to be on at-t's service for at least 3 months under an account and mobile number of theirs for them to unlock it.

There are several people on here complaining about the poor upgrade program and even the t-mobile reps here admint they get customers that are upset about it. Makes you wonder why they're not listening.

To all of you T-Mobile reps on here talking about you plans and upgrade programs being what they are so you can stay employed, I say let's see how employed you are when your customer base leaves. You can look at the short term profits of the phone or the long term profits of keeping your customers paying monthly after they're no longer bound by a contract.

You need to seriously consider the fact that there are many benefits to all family members being with the same company. So when customers, such as myself, decide to switch providers, you're not just loosing me, you're loosing all my family members.

It's not that complicated to move the family anymore, they get a free phone upgrade with the new company and get to keep their number.

Now for me, I have 3 phone lines with T-Mobile, 2 for 2 years and the other for 1.5 years. I too have been with several companies in the past, ATT, Alltel, and Sprint and the quality of service hasn't been that different, but I've been happy with T-Mobile so far.

I too was hoping to upgrade, after 2 years with a T68M that I've had for the entire 2 years, paid full price for (no rebate when I signed up) and had replaced several times due to problems that turned out to be with the service rather than the phone.

When I first inquired about upgrading they told me that given my account I could get up to 60% off of a phone, but that the one I wanted, the 6600 was not available on that program. Shortly there after the 3660 appeared on their site and had pretty much the same feature set that I was looking for. When I called back, I was now told that I could only get the same discount as a new customer would.

You can consider me a whiner if you'd lke but I don't think it's a lot to ask. I also have the additional benefit of receiving corporate discounts with several service providers because of the company I work for and the contracts they have with the different providers. Of all the available providers, T-Mobile offers the smallest discounts on both hardware and service.

Verizon on the other hand, offers us the best discounts on the monthly bill and the hardware. They have a great customer service reputation, and I know several people who use them and are extremely happy. The only item that has held me back has been the lack of phones with the features I am looking for. But Nokia will be changing that later this year and I'll have nothing left to keep me with T-Mobile.

So, everything said and done, I'm not putting this up to bash T-Mobile, but in this customers opinion, I think they're a good company but that they should offer better rebates for customer loyalty, better than that for new customers. I don't mind signing another contract for that benefit but I still think old customers should be considered more valuable then the new ones. You should give us a very good reason to bind ourselves to another 1 year term and then hopefully beyond that.

Everything said and done, T-Mobile will have my business for a few more months then I'm going to move on to a company that values it's customers and strives to provide the best possible service to them. Oh, and I'm already making arrangements to move my entire family along with me. Maybe I won't make a big dent in T-Mobiles bottom line but hopefully when all of us that have the same complaint switch, they'll ge the picture.

It doesn't make your upgrade program look any better to existing customers when the only rebate they get is a mail in rebate. Also, the 3660 that I was interested in, you can get for free if you sign up on Nokia's website, or the 6600 is also offered at a very large rebate.

So, while T-Mobile might say that you can get the same deal as a new customer, that's really not true. They might not be offering the same rebates as these other sites directly but the simple fact to consider is that if I was a new customer I could get an awsome phone for free or next to nothing. You should at least match those deals that new customers can get.

would all of you stop being so cheap and take things for what they are. I want all of you people who are complaining about the cost of cell phones to go to a local fast food establishment and negotiate the cost of a cheeseburger! Whats wrong with helping the economy? So someone is trying to make a buck, so aren't you!!! I myself do not work for tmobile, nor do i work in sales. I got a discount on my phone after a year of service and didn't even ask for it. At that time, i bought all the accessories for it and got even more of a discount, again without even asking. I have no friends that work in the store, nor am i anyone special. Try being a loyal customer before demanding things and you will find in life things will work in your favor.

To top it all off, i was so impressed with the level of customer service I recieved that i decieded to switch all of my company phones from Verizon to T-Mobile. The kid in the store who hooked my up with my personal phone just got a business account from me for 30 phones.

In one sentence you talk about beiing loyal to a mobile companies and in the next you talk about switching from Verizon to T-Mobile. I'm sure if I had 30 business cell phone accounts I probably wouldn't have to ask for a discount either. Get a clue. You're defending companies who fought tooth and nail to keep you from being able to keep your number so they'd have a way to keep you from switching. And that's on top of locking your phone so you can't take it with you when you switch providers.

Given the quality of just about every cell phone companies network, loyalty is a trade off. If you want me to put up with your network and all the dead spots and other problems then you need to give me some incentive to stay with your company. I think giving us a few nice discounts in exchange for getting raped monthly for a decent network service is a fair trade.

And stop with the crap about helping the economy. You'd be better off giving the consumers at the end some discounts to help keep the economy going. I don't think lining the pockets of mobile company execs is going to help the economy; unless that is you really believe in trickle down economics. Any cell phone company would fire as many employees as they want if it adds a couple of cents per share of stock they own.

By the way, if you want to charge me the same price for the cell phone as I'd have to pay for a big mac then I wouldn't negotiate.
I guess you're the kind of guy who would go to a car dealership and just pay sticker, or actually if you want to bend over for them I'm sure they'll be happy to charge you 100% over retail plus a high monthly fee for the privlilge of driving around in their car that breaks down almost daily.

in response to orgwizard...If the grass is greener, then go. Dont keep knocking a company that you are invested in. You had a choice and you made it. The only person you should be pissd at is yourself for not doing enough research before investing in something. It's not t-mobile's fault as to how they conduct business, it's yours for choosing them. Why did you go to t-mobile in the first place? Cheap service? You seem like the typical American looking for another hand out. Suck it up, spend a few bucks, and find a better service instead of complaining about the one you got. Lots of Americans have t-mobile and love it. Just because you had a bad experience we're all supposed to listen to you're rendition of "i cant get a free phone, i'm a tight wad"

Say you buy stock in a company and the stock nose dives Are you going to go after the company for poor sales? NO! You're going to go to your broker an yell at him for giving you bad advise. Such is the cellphone world. Welcome!

So you want to get rid of t-mobile, fine. Don't be complaining about the termination fee. It was there when you signed the contract. You do know what a contract is, dont you?
Be smarter about your shopping decisions because it's nobody elses fault but your own.

I'm not complaining about T-Mobile, I said their service is basically about the same as all the other providers out there. You seem to have a very over active imagination. I was under the impression that I was speaking to adults on this forum, you seem to lack the intelligence of an adult.

I've been with T-Mobile for over 2 years, and am not bound by a contract anymore, I fullfilled my comitment to the company and then some. Now, given that there's not much difference between the various service providers and one can get a better deal on hardware and service contracts (in many cases), you would think that a company that values their customers would give them some incentive to stay with them. This would be simple economics, but I don't think you have the brain power to comprehend such simple things.

If a new customer can go to a retailer or the phone manufacturer directly and get a better deal than what T-Mobile is offering existing customers then obviously T-Mobile isn't concerned about retaining their good paying customers. Since it's so easy I'll just bounce from one providers to another after my contract is complete. That way I'll always get the best deal and can always have the latest hardware.

By the way, you seem to be very against people trying to find the best deal possible. Trying to get the best price for something you buy is the American way, and you sound to me like a foreign idiot. So if you don't agree, get the hell out of our country.

man orgwizard!!! Do you get free tires with that attitude? If you buy a car, do you get free tires after so many miles? No! Do you get free muffler outside warrenty? No! I'm having a problem following you're argument. So you feel that if you have been with a company for more than 2 years they owe you something? You forget you're buying the service. I've had cable for 4 years, I dont get free HBO. I've had AAA for about 6 years, i dont get a free paid vacation. And no where is it written that they have to GIVE you something after a certain period of time. This isn't American Airlines with a frequent flyer card, it's t-mobile. You buy something every month. You exercise that right to purchase it on a month to month basis. After the year, you can either stay on from a month to month basis, or sign up for another year. Again, you're buying into it...so whats the problem? Again, I say if the grass is greener...

And by the way, I am an American, born and raisesd. The internet does not need another bull headed bigot with his chest puffed out. Lets leave the racial issues at the door. It makes a grown adult sound like a idiot when he needs to bring the issues of race, creed, religion, etc onto a forum designed for the better good of the average cell phone consumer. I'm ashamed at your last post!!!

Like I said before, you're just not going to get it. the cellular industry is a pure competition industry. You seem to like to compare it to other things that are not even close to being the same thing. If you buy a car, you've bought it, that's the end of it, you have to keep it up since it's your property. You have to make the payments for the duration of the contract. On the other hand, say for instance you want to get parts for it, you're going to find the company with the best deal on those parts. For instance if you want a new windshield you're going to find a company that will give you the best deal, usually who would pay most or all of your insurance duductable. It's very normal practice in the industry. But because they're competing, like the cell phone companies are competing, they will try to give you the best deal to get your business.

Same if you want to replace the car. Lots of competition, between not only the car manufacturers but also the dealers. You shop around and get the best deal, in many cases they'll throw in lots of stuff to get you to buy from them. Why, let me say this again, they're competing for your business.

Let's look at your other argument, cable companies. You know what, they generally don't have a lot of competition, in some area's they have a monopoly and in other they have competition from satelite companies. But with satelite companies, there are other disadvantages. There not really the same but they both still compete, both give away channels and equipment for free or at heavy discounts to get customers. And if you decide to leave, they'll usually make concessions on prices or services in order to keep your business. Why, again, they're competing for your business.

T-Mobile, as with most other cellular companies are competing for your business. Their services, quality, and prices are all just about the same. So you would think they'd give better deals to their existing customers who have been with them for a while and always pay their bills. Those are the ones they know they're making money on, they're making a steady income. But they seem to prefer to give better deals to new customers who may or may not stay with them, who may not even complete their contracts, they can't know what to expect with them.

You would think that it would be common sense that you can make a small concession on something like hardware in order to keep the monthly payments coming in. You seem to be stuck on the free thing, though I never said it had to be free. If I wanted just any of their phones then there are plenty I can get for free. I just wanted one of the new phones that has the features that I want for the same or better price than what a new customer will get. But I understand this is a little too much for you to grasp.

Remember, they are not a monopoly, they need the customers to make money and be successfull but the customer has the choice of several different companies so he's going to go with the one that has the best deal. Most people, such as myself go 2 or three years without replacing their phones, but I always pay my monthly bills and that's where they're making their money.

And it's because of you inability to understand such basic concepts as competition, which is the basis of the US economy that lead me to believe you're either incompetent or accustomed to the economy in some other country.

i work at a phone dealer and we have a very special rate for equipment upgrades on the sony ericsson t610, motorola v66 and the samsung e105.

we're located at wilshire blvd, los angeles, ca

please contact me for more details.

joleo
joleomonsaludjr@yahoo.com
(818)2310111

T Mobile Phone Upgrade Policy

Similar Topics

New T-Mobile Cell Phones

Subscribe to Our Feed

Carriers Talk

Manufacturers Talk

Mobiledia Community