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Shalalala
Posts: 661 |
 
Tue May 29, 2007 12:39 pm |
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Which I thank you very much for doing that and making it easier for the customers as well.
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slaveofnewatt
Posts: 4 |
Tue Jun 05, 2007 11:05 am |
| TheManator wrote: | | What about the reps that always put on roadside and voicedial WITHOUT telling the customer? Or the ones who do a false churn by cancelling out a customers account and porting their number to a new account in the same company? that doesn't make much sense from what you told me. People like that should be reprimanded and possibly terminated. It is unfair to the customers and it is making the company lose money. |
I agree.
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gitit20
Posts: 3 |
Wed Jun 06, 2007 1:22 am |
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I know not all of them are bad. I did not mean to make it sound like that and I am sorry for that but you have to admit that a lot of them do and it. They are also telling customers that we can do things that we cant so when we tell the customer we cant and that the info that they got was wrong we have to take the heat for it kind of sad if you ask me. It's things like that get ya burnt out I get calls about stuff like that all the time.
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Malibu21
Posts: 1002
Phone Model:
V3xx Lightly Modded, V6 Maxx Tweaked nicely.
Service Provider:
The New AT&T |
Wed Jun 06, 2007 2:50 am |
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Yeah, Thats why I don't bullshit people, I tell them the truth, sure I don't make as many sales as the guy who messes things up, but I won't get fired.
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Shalalala
Posts: 661 |
Wed Jun 06, 2007 1:55 pm |
oh
And i hate it when they don't mention the activation or upgrad fees
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Malibu21
Posts: 1002
Phone Model:
V3xx Lightly Modded, V6 Maxx Tweaked nicely.
Service Provider:
The New AT&T |
Wed Jun 06, 2007 3:28 pm |
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Upgrade advantage is starting to waive fees on Pos.com II
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Cptech31
Posts: 604
Phone Model:
LG
Service Provider:
Hmm what service |
Thu Jun 07, 2007 8:59 am |
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yea people forgetting to tell people abuot the fees pisses me off as us in care and sometimes we get it in tech the upset/pissed customer
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Suzuran
Posts: 15
Phone Model:
cheap LG
Service Provider:
verizon- but worked for cingular |
Sun Jun 10, 2007 6:20 pm |
Heh, in warranty we used to hate sales reps. We would have to send a customer into the store to verify something and they would just send the customer back home to call. Then we would have to send the customer Back to the store.
Then you've got agents who call for the customer and Insist they've done full troubleshooting, we get on the line with the customer and nothing has been done other than popping the bat out while the phone was on. That is Not full troubleshooting. Hell, thats not even half. Sure, you can fix some problems like that, but all of the PDA phones require more work. I hate it when someone calls in and they've attempted to do my job for me, but screwed it up.
Oooo, and news flash, we DO NOT HAVE overnight shipping. Stop telling the customers that. we have ground, 5 business days no charge, and express 2 business days 7.50. We wont waive the charge, stop telling them that also.
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Malibu21
Posts: 1002
Phone Model:
V3xx Lightly Modded, V6 Maxx Tweaked nicely.
Service Provider:
The New AT&T |
Mon Jun 11, 2007 1:22 am |
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well agents don't want to deal with cs, we've got quota's to deal with, we gotta sell phones, I've spent an hour with a customer on a CS issue and it pissed me off cause I wasted an hour that I could have made 2 or 3 sales so I usually give them the number.
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Suzuran
Posts: 15
Phone Model:
cheap LG
Service Provider:
verizon- but worked for cingular |
Mon Jun 11, 2007 2:12 am |
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Well sure, we can understand that. But when we specifically tell a customer to call back from the store that means we cannot do anything else unless they call from the store. usually we would only have needed 5 minutes of your time to notate the IMEI, make and model, and that you verified the problem with the device is an actual problem, not just fraud. But I used to get customers all of the time who would go to the store, the agent would look at it, then send the customer home without bothering to note anything on the account. If someone comes in and says 'warranty wants me to call from the store' then they need to call from the store. We dont just send them there to piss them off, or to keep from exchanging their phones. We liked to exchange a phone, it got the customer off our lines quicker.
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